Stuart Turner Ltd Reviews 646

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We recently attended Adam’s training day covering Stuart Turner and the wider range of products, and I couldn’t recommend it enough. The training itself was clear, informative, and really well delivered – Adam kept it engaging from start to finish and made sure all our questions were answered.
On top of that, the day was completely free, with refreshments provided throughout and some really useful promotional gifts to take away. It was a long drive from Manchester, but absolutely worth it for the knowledge gained and the hospitality shown.
A very professional and valuable experience – I’ll definitely be recommending the training to others in the trade.

Spoken with a helpful chap called Jason from Stuart Turner who was very informative and helpful with my shower pump issues. I am very satisfied with all the information he offered and would recommend him for his professional advice.

Eddie McCreddie
Was polite courteous and understanding and guided me through setting up the warranty on recent pump installation

It’s interesting to see the positive reports on Stuart Turner after sales but have to say this has not been the case for me. The shower pump I bought only lasted just over five months before failing. Am still waiting for replacement after 10 days. My plumber- an established guy well known in this area for excellent work - was told he must provide a video of the installation! Aside from whatever this does for relationships with the trade it just adds another layer of inconvenience for the customer. Video has been sent but there is now a bank holiday so the delay will likely run into a third week. All very tedious,

Very fast and prompt service with replacement hose, couldn’t have been more helpful

Eddie, at Stuart Turner, was very helpful in answering faithfully on my query and was helpful.

Thank you to Helen and Eddie (technical support at Stuart Turner) for excellent customer service and kind attention, listened to us then explained and followed it up with an email explaining what needs to be done. Perfect thank you one of the best companies I have dealt with.

Rowland was extremely helpful and spent a great deal of time taking me through the process of trying to fix my water pump. He went beyond what I could have expected. Well done Rowland

Great help with my pump today and went out of there way to sort out my problem Thanks

I phoned to gain some information about which pump I required as i am not a plumber. The gentleman I spoke to walked me through all the options and couldn't be more helpful to a novice like me.

Helen is a really friendly and helpful pump expert!
Very thorough and knowledgeable.

I would like to highly commend the customer support service offered by Stuart Turner Ltd. My water pump had stopped working but it was still under warranty; it was replaced for me very efficiently and professionally. Thanks to Matt in the Customer Support Service and Philip on the ground who installed my pump this afternoon. Ten out of ten - another very happy customer here!

Jason Acock and Adam Turner were very attentive to the needs of our particular installation which involve providing irrigation within a 1 acre Victorian walled garden. They displayed valuable technical knowledge in relation to our needs, and a practical and much appreciated approach to dealing with our particular requirements.

Thank you to Eddie for excellent customer service and kind attention - item received.

Easy to deal with and Eddie was very helpful in getting a replacement pump under warranty.

My Showermate pump stopped working. I sought advice and assistance from the Technical Team at Stuart Turner. My high expectations of a resolution were exceeded by the knowledge, competence, excellent communication skills and top notch service displayed by Eddie McReadie.
He took me through the fault finding testing procedures and displayed great patience at my efforts to flit between my ground floor living room to my upstairs bathroom to carry out the tests. He has a marvellous sense of humour as he even laughed at my corny joking comments whilst trying to cope with a stressful situation. Eddie recommended an appropriate replacement after establishing that repair was not possible as the model had been discontinued. Thank you Eddie for your very kind assistance and your offer of further help should I need it at any stage during the replacement of the pump. A great Customer Service experience.

I’ve been using Stuart Turner pumps for years. The customer service is exceptional - which is saying something because I’m difficult to please! Jason was prompt responding, knowledgeable, very helpful and go above and beyond to help me - a retail customer with no plumbing knowledge. 5 star service

Excellent customer service especially having to deal with a technician called Eddie superb assistance. One of the best companies i have dealt with

Our Showermate 2 pump sized after a year. Stuart Turner were very helpful in quickly replacing it under warranty. Eddie McCreadie always replied to mails quickly and helpfully.

The depth of knowledge and quality of guidance that your technical assistant provided me with