I used Stubhub fod the first time and was a bit concerned about being scammed. I did unfortunately receive the wrong tickets, which was really frustrating, however, Juan Carlos from the customer servi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time I used a secondary seller website, and hence naturally anxious. I actually bought a ticket for the Olivia Dean concert at O2 Arena in London on the day, and the ticket was delivered via the... See more
Company replied
I am a first time user and purchasing was quite confusing. However, when calling StubHub for assistance (even out of hours) they were always very understanding, helpful and professional resolving my s... See more
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First time using StubHub and I would recommend and use again. Emails and calls from them on the run up to the event explaining the next steps were very helpful and important to know. When I couldn’t... See more
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Company details
About StubHub International
Written by the company
StubHub International is a marketplace that provides fans a safe and trusted environment to buy and sell tickets to sporting, music and theater events all over the world. Every order is backed by our FanProtect™ Guarantee, with customer service all the way to your seat.
The StubHub Promise
It's simple: we back every order so you can buy and sell tickets with 100% confidence.
FanProtect means every order is 100% guaranteed
- Get valid tickets to any event or your money back
- We go out of our way to find replacement tickets if there is an issue with your order
- If your event is cancelled and not rescheduled, we'll refund you automatically
- Sellers will not get paid for their sales until you attended the event
Find out more about the StubHub FanProtect.
Contact info
4.0
Great
5K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
I didnt get my tickets yet but till now i had a good experience with Stubhub and i hope it will stay like this in the future :)
May 23, 2026
Unprompted review
Reply from StubHub International
Ersin, thank you for your feedback. We're glad to hear you've had a good experience so far with us. Your tickets should be delivered according to the timeline provided in your order details, and we hope everything arrives smoothly. We appreciate your trust and look forward to continuing to provide you with a positive experience in the future.
Reply from StubHub International
Sophie, thank you for your feedback. We're delighted to hear you had a great experience. We appreciate your support and look forward to welcoming you again.
The experience was great
The experience was great. Finding the tickets was easy and receiving them was first class too. I’d highly recommend StubHub
May 30, 2026
Unprompted review
Reply from StubHub International
Jo, thank you for your feedback. We're delighted to hear that you had a great experience and found the process of finding and receiving your tickets easy and seamless. Your recommendation means a lot to us. We appreciate your support and look forward to helping you with future events.
Easy buying process
Easy buying process. Tickets were almost instantly transferred into my account.
May 25, 2026
Unprompted review
Reply from StubHub International
Atiya, thank you for your feedback. We're pleased to hear that you found the buying process easy and that your tickets were transferred to your account almost instantly. We appreciate your support and hope you enjoy your event. Looking forward to assisting you again in the future.
Más detallada: Great experience using StubHub. The app was easy to navigate, and purchasing tickets was quick and hassle-free. My tickets arrived on time, and everything worked perfectly.
Más detallada:
I had a great experience with StubHub. The app was user-friendly, making it easy to find and purchase tickets. The checkout process was smooth, and my tickets were delivered promptly. Everything went exactly as expected, and I would definitely use the service again.
May 14, 2026
Unprompted review
Reply from StubHub International
Ainhoa, thank you for your feedback. We're delighted to hear that you had a great experience with us and found the app easy to use for finding and purchasing tickets. It's great to know the checkout process was smooth and that your tickets were delivered promptly. We really appreciate your support and look forward to helping you again in the future.
Amazing customer support team
Amazing experience! The customer service team is fantastic, even on the weekends. I ran into issues with my tickets, with the gig being on the same day, but Nina from the Customer Support team was able to help me resolve it within an hour, and followed up after to ensure everything was ok.
Had an amazing night, thanks to Nina!
May 30, 2026
Unprompted review
Reply from StubHub International
Phill, thank you for your wonderful feedback. We're delighted to hear you had such an amazing experience with us and that our customer support team was able to assist you, even on the weekend. It's great to know that Nina was able to resolve your ticket issue quickly and follow up to ensure everything was in order. We'll be sure to pass on your kind words to her. We're glad you had an amazing night and appreciate your support.
We bought tickets through StubHub
We bought tickets through StubHub, but when we arrived at the venue the tickets had already been used by someone else and we could not enter the event. Nobody has refunded us yet, despite all the evidence provided. Very disappointing and stressful experience. I would not trust this platform again.
May 22, 2026
Unprompted review
Reply from StubHub International
Valentina, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject "Trustpilot + Order ID information + Email used for purchase" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks
Reply from StubHub International
Tommy, thank you for your feedback. We're glad to hear you appreciated the constant communication and professionalism throughout your experience with us. Providing clear and reliable support is very important to us, and we're pleased it met your expectations. We appreciate your support and look forward to assisting you again in the future.
Great process and tickets worked…
Great process and tickets worked perfectly!
May 24, 2026
Unprompted review
Reply from StubHub International
Tiffany, thank you for your feedback. We're delighted to hear that the process was smooth and that your tickets worked perfectly. We appreciate your support and hope you enjoy your event. Looking forward to assisting you again in the future.
Smooth Sale... Unfair Pricing... Good customer service
I was offered a partial refund for my tickets by Eva from Stubhub so I'm much happier with my experience now and changed my review to 4 stars.
Was really wary about buying from Stubhub as I've heard mixed reviews, however, everything was fine. Tickets arrived 4 days before the event and ticket transfer was really easy. Only thing I don't like is the crazy pricing, if the touts who sell on StubHub had to follow a fair pricing cap I would have given it more stars but I find it really frustrating that I have to buy resale tickets at 3 times the original price.
May 24, 2026
Unprompted review
Reply from StubHub International
Katie, thank you for your feedback. We're glad to hear that the ticket transfer process was smooth and that your tickets arrived in time for the event.
Regarding pricing, please note that ticket prices on the marketplace are set by individual sellers and not by us. That said, we understand your concerns and take feedback like this seriously.
We’d like to look into this further, we will contact you via email. Thanks!
Impressive customer support
Customer support team was very supportive when we had doubts about our tickets, they called the ticket owner and they made us confident we will be able to attend the event
May 24, 2026
Unprompted review
Reply from StubHub International
Ahmed, thank you for your feedback. We're delighted to hear that our customer support team was able to assist you and address your concerns about your tickets. It's great to know they helped provide reassurance by coordinating with the ticket owner and ensuring you felt confident about attending your event. We appreciate your support and look forward to helping you again in the future.
To Éric Baker /Loss of 500 $ / Not genuine positive reviews
Is Mr. Eric Baker, CEO of StubHub, aware of the number and content of the reviews published here about his company? he shocked by what he reads? And what is he doing about it?
I am almost certain that many of the positive reviews are not genuine.
StubHub has withheld €500 from me and refuses to refund it despite dozens of exchanges with its customer service.
I have dealt with 6 different representatives, provided screenshots at their request, and still received no substantive response to my complaint.
The many negative reviews available online unfortunately reflect my own experience.
I have had to file a police complaint regarding this matter involving StubHub.
StubHub’s practices deserve to be examined by the relevant authorities.
May 29, 2026
Unprompted review
Reply from StubHub International
Mickele, We’re sorry to hear about your experience and appreciate you bringing this to our attention.
After reviewing the order ID you provided, we were unable to locate it in the StubHub International system.
If the order ID is correct, it is most likely associated with StubHub (the U.S. platform). Please note that since 2021, StubHub International and StubHub operate as separate entities, with independent platforms, systems, and customer support teams. Unfortunately, this means we’re unable to access or assist with orders placed through the U.S. site.
We kindly recommend reaching out directly to their customer support team for further assistance. Additionally, we would appreciate it if you could consider updating or removing your review from the StubHub International page, as it does not reflect an experience with our platform.
Thank you for your understanding.
Trusted platform
Trusted platform, Bought a ticket but discovered prior to the event that the ticket from the seller had been cancelled due to duplicate listing. StubHub refunded the transaction.
May 24, 2026
Unprompted review
Reply from StubHub International
Glyn, thank you for sharing your experience. We're glad we were able to provide a refund when the issue with the cancelled ticket was identified. We appreciate your trust in our platform and your understanding throughout the process.
Champions league final
At first I’m going to be completely honest I thought it was a scam because of the way UEFA was talking about 3rd party sellers however they had a concierge service which is good for me because the lady I talked to Sofia G was able to give me great reassurance that the tickets were real and I was able to get them from the seller and enter the stadium to the champions league final. Even if it wasn’t real I would’ve 100% gotten a refund so I give them my complete trust
May 30, 2026
Unprompted review
Reply from StubHub International
Arman, Thank you for your honest review! We are really glad Sofia could reassure you and that you got into the Champions League final without any issues. It means a lot!
Thanks for trusting us as we truly appreciate it. ⚽
Lizzie was really great at helping sort…
Lizzie was really great at helping sort the problem with my tickets.
May 31, 2026
Unprompted review
Reply from StubHub International
Martin, so glad Lizzie was able to sort everything out and put your mind at ease. Hope you had an incredible time! 😊
I was kind of nervous at the beginning…
I was kind of nervous at the beginning but everything was sorted out very smoothly. Thanks. I had the best concert ever!
May 27, 2026
Unprompted review
Reply from StubHub International
Maria, we totally understand the nerves, but so happy everything went smoothly and you had the best concert ever! That is what it is all about! Thank you for letting us be part of such a special moment! 🎶
Superb service and great communication…
Superb service and great communication from Ellie T. Thank you
May 28, 2026
Unprompted review
Reply from StubHub International
John, thank you! We are delighted Ellie T. provided such great service and communication, we will make sure she knows how appreciated she is! We hope to see you again soon!💛
Misrepresentation
⭐☆☆☆☆
Paid double for standing tickets listed as seated. Unable to attend. No resolution.
On 11 April 2026, we purchased two tickets for concert 2 May through StubHub. The listing displayed: Section: Stalls, Seats: 36 and 37 - complete with a seating map showing two specific seats highlighted within a stalls layout, and prompts referencing 'more seats near you' in the same row. At no point was it disclosed that these were standing tickets. We were specifically searching for seated tickets due to a recent spine injury. That context made accurate listing information critical - not a minor inconvenience. We paid $420.32 each, in the reasonable belief that the seat numbers, stall designation, and visual seating map reflected an allocated seated position. On the same day, standing tickets were available directly through Ticketmaster for $199 each - less than half what we paid, reinforcing our belief we paid for allocated seating. It was only upon arrival at the venue that we were told 'seats' were standing. We were unable to attend and had to leave. This is not a case of buyer error. The listing contained specific seat numbers, a detailed seating visual, and a stalls designation - all of which created a clear and reasonable impression of allocated seating. That impression was false. Whether this reflects deliberate misrepresentation or a failure of platform oversight, the outcome is the same: we paid double the market rate for tickets we could not use. Customer support has not responded. No refund. No resolution. StubHub took the money and disappeared. Avoid.
May 2, 2026
Unprompted review
Reply from StubHub International
Anne, We’re sorry to hear about your experience and appreciate you bringing this to our attention.
After reviewing the order ID you provided, we were unable to locate it in the StubHub International system.
If the order ID is correct, it is most likely associated with StubHub (the U.S. platform). Please note that since 2021, StubHub International and StubHub operate as separate entities, with independent platforms, systems, and customer support teams. Unfortunately, this means we’re unable to access or assist with orders placed through the U.S. site.
We kindly recommend reaching out directly to their customer support team for further assistance. Additionally, we would appreciate it if you could consider updating or removing your review from the StubHub International page, as it does not reflect an experience with our platform.
Thank you for your understanding.
No tickets, no money, and in debt
These people take away your ticket, they take away the 1000€ from the sale and they give you a 500€ penalty, they're just making fun of you.
May 18, 2026
Unprompted review
Reply from StubHub International
Harry, we´re truly sorry to read about your experience. That´s definitely not the service we want to provide to our customers.
We appreciate you taking the time for leaving us your feedback and giving us the opportunity to review your case. Our Customer Experience team will check it right away, so rest assured they´ll get back to you as soon as possible. Thanks.
Absolutely horrible experience with stubhub
Absolutely horrible experience with StubHub International. I bought tickets for an Arsenal match and got completely scammed. The tickets I received were not valid, and I was left stressed, disappointed, and embarrassed on the day of the game. I spent a lot of money only to find out I had been deceived.
What makes this even worse is the customer service. They kept promising they would call me back, but no one ever did. Every time I contacted them, I was given excuses and no real help. After 72 hours they suddenly claimed they could no longer help me or refund my money, even though the issue was reported and they promised follow-up.
It honestly feels like they do not care about customers at all once they have your money. There is no proper protection, no accountability, and no urgency when someone gets scammed through their platform.
I would NEVER recommend StubHub to anyone. If you are buying tickets for an important event like an Arsenal match, stay far away from this company unless you want to risk losing your money and ruining your experience. Worst ticket-buying experience I have ever had.
May 10, 2026
Unprompted review
Reply from StubHub International
Ruweyda, we´re truly sorry to read about your experience. That´s definitely not the service we want to provide to our customers.
We appreciate you taking the time for leaving us your feedback and giving us the opportunity to review your case. Our Customer Experience team will check it right away, so rest assured they´ll get back to you as soon as possible. Thanks.
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