I used Stubhub fod the first time and was a bit concerned about being scammed. I did unfortunately receive the wrong tickets, which was really frustrating, however, Juan Carlos from the customer servi... See more
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Review summary
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Reviews shaping this summary
First time I used a secondary seller website, and hence naturally anxious. I actually bought a ticket for the Olivia Dean concert at O2 Arena in London on the day, and the ticket was delivered via the... See more
Company replied
I am a first time user and purchasing was quite confusing. However, when calling StubHub for assistance (even out of hours) they were always very understanding, helpful and professional resolving my s... See more
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First time using StubHub and I would recommend and use again. Emails and calls from them on the run up to the event explaining the next steps were very helpful and important to know. When I couldn’t... See more
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Company details
About StubHub International
Written by the company
StubHub International is a marketplace that provides fans a safe and trusted environment to buy and sell tickets to sporting, music and theater events all over the world. Every order is backed by our FanProtect™ Guarantee, with customer service all the way to your seat.
The StubHub Promise
It's simple: we back every order so you can buy and sell tickets with 100% confidence.
FanProtect means every order is 100% guaranteed
- Get valid tickets to any event or your money back
- We go out of our way to find replacement tickets if there is an issue with your order
- If your event is cancelled and not rescheduled, we'll refund you automatically
- Sellers will not get paid for their sales until you attended the event
Find out more about the StubHub FanProtect.
Contact info
4.0
Great
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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BUYING AND SELLING VERY EASY PROCESS.
May 4, 2026
Unprompted review
Reply from StubHub International
Curtis, thank you so much for your review! We are delighted to hear that both buying and selling through our platform was an easy process for you. 😀
Easy to use and got my ticket straight…
Easy to use and got my ticket straight away
May 2, 2026
Unprompted review
Reply from StubHub International
Fergus, thank you so much for your review! We are very to hear the process was easy and that you received your ticket straight away. 🙂
Good experience, just pricey
The buying process was easy and clear and the delivery was quick. The only con is the excessive markups, it would be great if they took cues from places like Twickets and instituted price caps.
April 29, 2026
Unprompted review
Reply from StubHub International
Marnie, thank you for taking the time to share your feedback! We are glad to hear the buying process was easy and that your tickets were delivered quickly. We also truly appreciate your comments regarding pricing and will make sure your feedback is shared with the relevant team. 😉
Everything was smooth!
I booked the tickets less than 24 hours from the concert and had no hiccups in getting the tickets! The booking process was smooth too.
May 8, 2026
Unprompted review
Reply from StubHub International
Mimi, thank you so much for your review! We are delighted to hear your last-minute ticket purchase went smoothly and that everything was hassle-free from booking to delivery. Enjoy the concert! 🎶🤟
Very easy to find and buy ticket was…
Very easy to find and buy ticket was really expensive but got the best could afford. Would definitely use again as I kept missing out on Twicket, drove me mad
May 11, 2026
Unprompted review
Reply from StubHub International
A J, thank you so much for your review! We are really glad you found it easy to secure your ticket through our platform, even after missing out elsewhere. Hope you have an amazing time at the event! 😃
Skyler D
Skyler D. is so nice. She answered my question and helped me thoroughly. Super experience to call.
May 12, 2026
Unprompted review
Reply from StubHub International
Gavin, thank you so much for your kind words! We are delighted to hear that Skyler D. was able to answer your questions thoroughly and make your call such a great experience. 🙂
Customer service doesn't exist.
May 10, 2026
Unprompted review
Reply from StubHub International
VS, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!
skyler was the absolute best
skyler was the absolute best! i had an issue with tickets i purchased and she helped me immediately and solved my problem. thank you so much!
May 12, 2026
Unprompted review
Reply from StubHub International
Jess, thank you so much for your kind words! We are thrilled to hear Skyler was able to help you quickly and get everything sorted out. We’ll be sure to share your lovely feedback with her. 😉
Stranded at the doors of a sold-out concert
I will never use StubHub again. For weeks leading up to the concert, StubHub sent automated emails telling me "not to worry" and promising that my ticket would arrive, with clear time lines. But my ticket never appeared.
I called customer service four times on the day of the event. Even as I stood at the venue 20 minutes before the doors opened, I was told to "wait another 15 minutes" because the seller was "looking for another ticket". It is now painfully clear that this was a *speculative listing*. The seller either listed tickets they didn't actually own, or listed them in multiple places.
Because the show was sold out, StubHub's "FanProtect Guarantee" failed. They couldn't provide replacements, so they issued a refund and a measly £25 voucher. A £25 discount on a future failure is an insult after spending time and money on travel, only to be left standing outside while the music started.
StubHub allows sellers to gamble with fans' experiences. They don't protect the fan; they just provide a refund after your night is already ruined. The corporate reassurances is completely hollow. Avoid this platform.
May 11, 2026
Unprompted review
Reply from StubHub International
YZ, we´re truly sorry to read about your experience. That´s definitely not the service we want to provide to our customers.
We appreciate you taking the time for leaving us your feedback and giving us the opportunity to review your case. Our Customer Experience team will check it right away, so rest assured they´ll get back to you as soon as possible. Thanks.
FRAUD
If you dont want to be a victim of fraud, DONT buy tickets from STUBHUB.
They are the biggest scammers out there, and they only want to cheat you out of your money.
I bought two concert tickets for Olivia Dean, and they turned out to be fake. Don’t buy anything from them or give them your information.
May 11, 2026
Unprompted review
Reply from StubHub International
Hannah, we´re truly sorry to read about your experience. That´s definitely not the service we want to provide to our customers.
We appreciate you taking the time for leaving us your feedback and giving us the opportunity to review your case. Our Customer Experience team will check it right away, so rest assured they´ll get back to you as soon as possible. Thanks.
Visited UK from Canada
Visited UK from Canada and took my 91 year old father to watch Brighton vs Wolves. Dad has been a season ticket holder for 75 years and attended live games for 80 years before giving up to take care of his wife. I made arrangements to look after mum and gave Dad a lovely day out memorable 3-0 win over Wolves. The Stubhub and Trustpilot platform made this possible and we are very grateful and impressed with the ease of service to facilitate an amazing family memory. Thank you!
May 9, 2026
Unprompted review
Reply from StubHub International
Conrad, thank you so much for sharing this beautiful story. We are truly honored that our platform could help make such a special day possible for you and your father. What an unforgettable family memory, with a fantastic 3-0 win included! 😃
Stub Hub International Rocks!
I had what I thought was a complicated ticket issue. George was extremely patient and helpful. I waited less than 1 minute to be helped when I contacted Stub Hub by phone. George took charge, contacted the seller and got back to me in 20 minutes. Issue resolved. Off to the concert. I would recommend Stub Hub international to any ticket buying customer because of the quality of customer service and the reliability of their business model. Thank you George!!
May 11, 2026
Unprompted review
Reply from StubHub International
Alison, thank you so much for sharing your experience! We are thrilled to hear George was able to quickly resolve what seemed like a complicated issue and get you off to enjoy your concert stress-free. Your kind words about our customer service and reliability truly mean a lot to us. ☺️
Tickets not delivered but problem resolved
Tickets were not delivered but StubHub customer service (Juan Carlos M) was able to resolve the situation.
May 9, 2026
Unprompted review
Reply from StubHub International
Martin, we´re truly sorry to read about your experience. That´s definitely not the service we want to provide to our customers.
We appreciate you taking the time for leaving us your feedback and giving us the opportunity to review your case. Our Customer Experience team will check it right away, so rest assured they´ll get back to you as soon as possible. Thanks.
They really helpt me
They really helpt me when i had a problem with tickets.
Lizzie Was really helpfull and problem solving.
I recomend them. It is not my first really good experience! :)
May 10, 2026
Unprompted review
Reply from StubHub International
Michal, thank you so much for your kind words and recommendation! We are delighted to hear that Lizzie was able to help and solve the issue with your tickets. It means a lot to know this is not your first great experience with us. 👏
Scam site… we ended up paying double…
Scam site… we ended up paying double the price for tickets to Split Enz in Auckland than we could have bought through Ticketmaster directly 5 minutes before the show in exactly the same section!! Got caught up in the ‘limited availability’ hype and this scam site’s positioning on Google. Total scam site… AVOID THIS SITE if at all possible… Viagogo is no better and they are basically the same outfit… AVOID!!!!
May 9, 2026
Unprompted review
Reply from StubHub International
Chiro, We’re sorry to hear about your experience and appreciate you bringing this to our attention.
After reviewing the order ID you provided, we were unable to locate it in the StubHub International system.
If the order ID is correct, it is most likely associated with StubHub (the U.S. platform). Please note that since 2021, StubHub International and StubHub operate as separate entities, with independent platforms, systems, and customer support teams. Unfortunately, this means we’re unable to access or assist with orders placed through the U.S. site.
We kindly recommend reaching out directly to their customer support team for further assistance. Additionally, we would appreciate it if you could consider updating or removing your review from the StubHub International page, as it does not reflect an experience with our platform.
Thank you for your understanding.
I can’t describe how patience and…
I can’t describe how patience and helpful Annie has been. She helped me make sure I got my tickets for my event. She went absolutely beyond to help, staying after hours and working to find a solution to the issue. Annie should be praised in the highest order ❤️
May 9, 2026
Unprompted review
Reply from StubHub International
James, thank you so much for taking the time to share this wonderful feedback! We are thrilled to hear how helpful and dedicated Annie was in making sure you received your tickets. We’ll be sure to pass along your kind words. She’ll truly appreciate them. 😉
Very helpful
Very helpful,kind understanding and polite ,Lizzie made the whole process easy and sorted out everything for me in a professional kind manner , very highly recommended .
My tickets were sent to me within minutes, once the issue was sorted by Lizzie ☺️
May 9, 2026
Unprompted review
Reply from StubHub International
J, thank you so much for your lovely review! We are delighted to hear Lizzie made the process easy for you with her kindness and professionalism. Your recommendation truly means a lot to us! 😄
Don't understand how this can happen
Don't understand how this can happen my 17 year old son and his girlfriend went to see tame impala at the coop arena last night with tickets bought on this website and when they arrived at the venue were told they were not allowed in due to the tickets did not exist and were told they had been scammed would not expect this from a so called reputable company absolutely fuming were just told money will be refunded in 5 days money isn't an issue it's the embarrassment off queuing up then being told they are not allowed in not a happy person right now
May 8, 2026
Unprompted review
Reply from StubHub International
Glenn, we’re sorry to hear about your experience. We’d like to look into your case further. Please email us with the subject “Trustpilot + Order ID + Email Used for Purchase” at customersupportuk@stubhub.co.uk. Thank you in advance. We look forward to resolving this for you!
Great customer support
I used customer support today due to an error with ticket transfer. I have used StubHub several times previously with no issues at all. I spoke with customer service member Ellie, who helped me solve my problem smoothly and resolved the issue within an hour.
May 9, 2026
Unprompted review
Reply from StubHub International
Siobhan, thank you so much for sharing your experience! We are delighted to hear Ellie was able to quickly resolve the ticket transfer issue for you, and we truly appreciate your continued trust in StubHub International! 🙌
Tame imapla concert tickets
Hiii, I just had an amazing experience with StubHub customer service. The seller didn’t send the tickets and it’s literally 5 hours left to the concert. Dear Skyler replaced my tickets with similar tickets in less than 20 minutes. I really appreciate it. Also this was my first experience buying resale tickets from this website. So glad they are so trustworthy.
May 9, 2026
Unprompted review
Reply from StubHub International
Sara, thank you so much for sharing your experience! We are so glad Skyler was able to quickly step in and help before the concert. Knowing your first resale ticket experience felt trustworthy and stress-free truly means a lot to us. Enjoy the show! 🎶🤟
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