STYLPRO by STYLIDEAS Reviews 

500
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding customer service, highlighting the professional and knowledgeable staff who provide quick, helpful responses. Many appreciate the easy resolution of issues, often receiving prompt replacements for faulty items. Reviewers frequently express satisfaction with the products' effectiveness and the positive results achieved. However, some people were dissatisfied with product quality and durability. Several customers reported items like LED masks or curlers stopped working or developed faults after only a few months or a year. Common problems included products not turning on, lights failing, or chargers malfunctioning, leading to disappointment regarding item longevity.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its effectiveness, ease of use, and... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, fantastic, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the outstanding performance... See more

Service

Customers had positive experiences with service, often highlighting the excellent and outstanding customer... See more

Response time

Reviewers consistently express satisfaction with the promptness of customer service responses, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sylepro customer care is outstanding it is up there with John Lewis and First direct.they are professional, warm and amazingly knowledgeable just brilliant so much so I have just ordered my second S... See more

Company replied

Rated 5 out of 5 stars

I purchased my LED mask when on offer on Look Fantastic and use it daily. I'm achieving great results. When my remote button got stuck I contacted the team and they responded immediately and sent me a... See more

Company replied

Rated 5 out of 5 stars

Love my mask, unfortunately it started flashing and not working properly but I was able to get a replacement and the team were very friendly and helpful. They were able to send it to me in Spain as we... See more

Company replied

Rated 5 out of 5 stars

I recently contacted Stylpro because a strip of lights in my LED face mask had been flickering and eventually failed. I thought the product was still under warranty, but it turned out the warranty had... See more


Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Health and Beauty Shop
  6. Skin Care Clinic

About STYLPRO by STYLIDEAS

Written by the company

 

Welcome to STYLPRO by STYLIDEAS

Owned by Lord Sugar and BBC Apprentice Winner Tom Pellereau, STYLIDEAS was founded with the goal of creating products to solve your beauty woes. Everything we create stems from real people’s issues and is always crafted with love.

STYLIDEAS brands include:

STYLPRO Beauty STYLFILE Nailcare

We want to make beauty effortless.

STYLPRO products include makeup brush cleaners that cleanse and dry your brushes in seconds, beauty fridges designed to extend the lifetime of your beauty products, the world's first electric makeup sponge cleaner, and much more.

SHOP OUR RANGEs

STYLIDEAS is the logistical platform for the Lord Sugar 'A-PEN-TICE' Sugar Pen. All proceeds go to Great Ormond Street Hospital. The 'A-PEN-TICE' is not part of our day-to-day range, however we fully support all of the work that goes on at this amazing institution.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

500 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(500)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Style Pro are a great Xmas gift!

Style Ideas went above and beyond to get my delivery to me after I made a mistake with my address. The Style Pro products are great Christmas gifts. I’m very happy!!

November 28, 2024
Rated 5 out of 5 stars

Absolutely amazing team

Absolutely amazing team! Was really impressed by my interaction with their customer service team, so friendly and efficient. Were able to quickly resolve my issue and felt genuine care throughout the whole process.

November 25, 2024
Rated 5 out of 5 stars

Excellent support

Great mask really making a difference. I had an issue with the remote charger so contacted customer services who were excellent.

November 13, 2024
Rated 1 out of 5 stars

Parcel was not delivered- Teamtom ignores me every time I try to contact them

Terrible company do not be scammed into dealing with them. I thought I was purchasing from Superdrug but not so. My parcel never arrived. Delivery was through Amazon but when I tried to track the order they told me it didn’t belong to me, they stated my order had been rejected but it was never delivered, I have ring bell door proof that they never came to my house. Superdrug told me to contact “Teamtom” which was an absolute joke as they will not answer my phone call or email. Save yourself money and do not deal with this disreputable company, they will take your money, send you nothing and then ignore you. I will not be ignored. I paid Superdrug so my contract is with them if legal action is needed

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Superb company to deal with.

Superb company to deal with. I placed an order which turned out to be out of stock, received an email to advise of this and asked if I'd like to wait for restock or receive a refund. I was happy to wait and emailed several days later to enquire if there was any news and received a prompt and friendly reply (from a human not a bot) answering my query. Item has arrived, extremely well packaged, super quality and I am so pleased with it. Very happy to support a British company and wish them every success!

October 3, 2024
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. All good at the moment.Early days to see any effects. Only gripe is the instructions are super small type but I went on youtube so ok.

September 13, 2024
Rated 3 out of 5 stars

Bit discombobulated

Bit discombobulated by the purchasing process. You had given me a welcome discount, plus I was aware there was a possible Dr Abs one too that I could use.
I found that there was no relevant box to enter any code during the checkout process.
I sent several emails to the indicated email asking for advice re this and they all were undeliverable because you weren’t accepting emails on the email address you gave on your website for contacting you. Never had this type of experience before when buying something.

September 13, 2024
Rated 1 out of 5 stars

NOT SUITABLE FOR PURPOSE

NOT SUITABLE FOR PURPOSE ! NONE OF THE HOLDERS HELD MY BRUSHES STRAIGHT ENOUGH FOR THIS ITEM TO WORK - AND IT DID NOT DRY BRUSHES IN ANY WAY - DESPITE THE CLAIMS THAT IT WOULD SUIT ALL BRUSH SIZES

August 2, 2024

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