Sufitravelandtours Reviews 

128
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently mention that the staff is exceptionally helpful, patient, and genuinely knowledgeable when handling various travel queries. Customers deeply appreciate the dedicated support provided during booking arrangements, noting that agents consistently go above and beyond. Consumers also point out that flight plans and hotel bookings are managed extremely efficiently, ensuring entirely smooth trips from start to finish. Travelers feel thoroughly confident recommending these professional consultants because of their clear communication, ongoing dedication, and overall reliability. Visitors are especially pleased with the warm demeanor and personal attention received throughout the entire process.

What people talk about most

Staff

Customers report deeply positive experiences with staff, highlighting exceptional travel consultants who... See more

Service

Reviewers highlight positive aspects of service, consistently praising exceptional travel consultants for... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting exceptional... See more

Booking process

People report ambiguous experiences with booking_process, reflecting a mix of strong personal appreciation... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just got my tickets from Sufi travels and I want to say massive "thank you" to Mohammad Maaz! Honestly, this agent has the patience of a saint! And he is a very personable individual too! I was a... See more

Rated 4 out of 5 stars

"I recently had the pleasure of interacting with Muhammad Shahzad, the customer service representative, and I was thoroughly impressed! Muhammad was incredibly knowledgeable, patient, and helpful... See more

Rated 5 out of 5 stars

Dear Sufi travels I wish to use this opportunity to display a satisfying approach working with your client; Muhammad Shazad. Shazad is very nice and respectful all through these moments of flight boo... See more


Company details

  1. Airline Ticket Agency

Written by the company

Sufi Travels is Best Travel Agency in the UK. We provide fast, quick and reliable services e.g, Cheap Flights, Hotels, Umrah Package etc.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

128 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(128)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

I was assisted by Saadi and Sam

I was assisted by Saadi and Sam, and they are the best , very professional and highly recommend them. I had to book an emergency flight and they supported me and checked on me and my husband.
I am definitely going to be booking with your organisation in future. They are very respectful, respond on time and able provide advise at a timely manner.

August 13, 2024
Unprompted review
Rated 1 out of 5 stars

Sufi Travel Nightmare After using Sufi Travel for last 3…

After using Sufi Travel for last 3 years my last trip was a nightmare, paid for shuttle to and from airport, nothing was arranged and had to get my own taxi, original hotel shown git changed and when I arrived it was a hostel, had to stay one night but then had to pay extra £350 to get a decent hotel and extra taxi. On return got no compensation and was only offered £100 if I done another booking with them. Terrible customer service and would never use them again.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of having Frank as…

I had the pleasure of having Frank as my agent. His patience and customer care is highly commended. I unfortunately did not end up purchasing a ticket but paid a deposit which I forgot about, and thought I had lost. Through Frank's honestly and diligence, he managed to get me a 50% refund on my deposit paid. Thank you very much Frank and when I am ready to travel, which will be soon, I will definitely be booking my tickets with Frank.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Sam Peter

Sam Peter, was an absolute angel. Nothing was too much for him and the deal he got for us was amazing compared to other travel agents ie sky links. I would recommend sam to all my family and friends.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Travelling with Sufitravels is great

It was great , I travelled to Zimbabwe and back to Uk safely. Thanks to Sam Peter who checked on me , helped in booking the flight , made sure that I am checked in before flight departure . Above all , the support I received was excellent.

August 24, 2024
Unprompted review
Rated 1 out of 5 stars

Stay Away!

Stay Away! The day before our flight we got a call from Harry Singh saying that our flight seats have been upgraded to Premium Economy at an additional total cost of £237 for all 3 of us. I paid since we were travelling for our wedding ceremony however when we got to the airport we were informed that we were not upgraded at all. I informed Harry and he said the company will refund us upon return to the UK however 8 months on I am yet to still get a full refund. Sadly when I spoke to one of my friends who also used Sufi she said she was also tricked into paying a non-existent flight seat upgrade fee. To make matters worse we were not booked onto our return flights and we got home a day after our planned arrival date. My customer service experience with Sufi has been the worst I have experienced anywhere else!

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

I got to know about your company from a…

I got to know about your company from a friend and I decided to try it out. It turned out to be a very good decision. Your customer service is top quality. I was amazed with the way one of your staff, David wilson navigated me through the various airlines options. He was professional, very helpful and patient with me . I will not hesitate in recommending your company to people in the future.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

I had the best assistance by a…

I had the best assistance by a wonderful man Frank Tylar. Frank made sure I got the best available flight for my forthcoming journey. I changed dates atleast twice, but Frank was patient, helpful and still made sure I got the best deal. Frank talked me through all the details making sure I was happy. He communicated with me tirelessly making sure I was indeed content with the travel. He is a commited agent who will make sure that you get exactly what you need with the best airlines and prices. Thank you Frank! God bless🙏🏾(Zee).

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience with Sufi travel and…

Great Experience with Sufi travel and tours: I had the pleasure of working with Zeeshan. They helped me find the best deal for booking my flight. Their clear communication and friendly assistance made the process easy. I highly recommend to other travelers—it’s user-friendly and efficient. Thank you very much!”

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Zeeshan has been very helpful and…

Zeeshan has been very helpful and pecient with me and my family through out with my last minute changes and cancellations he was very professional and I really do appreciate all he has done for me and my family.Always want to make sure I'm satisfied with the service he is offering us. Thank so much keep up the good work that you are doing.God bless you.

June 26, 2024
Unprompted review

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