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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting the variety of choices available and the fun experience of letting recipients pick their own gifts. The user experience is frequently described as easy and seamless, from placing orders to the swift delivery service. Many people also appreciate the creative and beautiful packaging, making the gift-giving and receiving process enjoyable. However, some customers also noted issues with product quality, such as receiving stale items or products that did not match their order or expectations. There were also instances where delivery was delayed or packages were lost, leading to dissatisfaction.

What people talk about most

Product

Clients share positive opinions on product, highlighting its ease of use for recognition and appreciation.... See more

User experience

Consumers find the user experience to be positive, highlighting its convenience, variety, and ease of use.... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the exceptional quality of gifts,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease and seamlessness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A genius idea--who doesn't love choice? And who doesn't love a thoughtful, personalized (by the recipient!), and quality gift you can give--in about 3 minutes (if you've forgotten a special day for so... See more

Rated 5 out of 5 stars

I’ve used Sugarwish several times for various gifts, and it’s easily the most convenient gifting service out there. Love the lack of guesswork. I choose the box size, and the recipient gets an emai... See more

Company replied

Rated 5 out of 5 stars

As a company, we've been using Sugarwish for years for birthdays and as prizes for employee engagement events. These are always appreciated and a good way to supplement a celebration. Honestly, even a... See more

Company replied

Rated 5 out of 5 stars

I use Sugarwish for all of these things. Thank you to a new client, employee or partner. If I need a quick marketing gift or I forgot it's someone's birthday. I can hop online, place an order and I... See more


Company details

  1. Corporate Gift Supplier
  2. Gift Shop

Written by the company

Sugarwish is a female-founded gifting company that flipped the gifting model based on the idea that the receiver choosing their own gift was a more fun and memorable gift experience! Ideal for employee appreciation, client thank-you's, and holiday gifting needs. This not only makes it fun for them but also guarantees they receive something they genuinely love.


Contact info

  • E Cherry Creek South Dr 7808, 80231, Denver, United States

  • sugarwish.com

4.3

Excellent

TrustScore 4.5 out of 5

136 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I received Stale cookies!

I received my cookies in 6 days. They were stale and even the microwave couldn’t revive them. (According to the instructions) The please eat within 5 days is a joke when they’re stale on receipt. I’m very disappointed.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Sugarwish has been an…

Working with Sugarwish has been an absolutely fantastic experience. The product is high quality, the presentation is beautiful, and the customer service is excellent.

I used their services to send gifts to my team members, and it was worth every penny. Highly recommend.

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

Fool me Twice, Shame on Them

Company gifted us Sugarwish for the holidays two weeks before Christmas. It's my first time using it so I thought the business was a clever & cool idea-was excited to try it out & picked 2 different cookie flavors to have delivered.

Got my confirmation email after placing the order, but no tracking information. Christmas comes & goes and still nothing so I reach out to support. After some 'please wait a few more days in case the tracking information is sent' nonsense they finally say 'we're sorry but one of the flavors you picked is on backorder, so we need you to pick another one & reprocess your whole order.'

All right, it's the holidays so they're busy & probably in high demand, I'll give them another shot. So I pick two other flavors & reprocess like they ask... And again I get a confirmation but no tracking. It takes yet another email & almost a week of waiting before I get a tracking number for these two(2) cookies.

The cookies have arrived today (January 11)! And they are... not the flavors I picked on either the first nor second order, and they're stale and taste pretty bad. They look & taste like they were purchased at the local grocer, repacked into individual plastics, and then shipped out in fancy Sugarwish boxes. Would not recommend to friends or enemies. Sorry, not sorry.

January 11, 2025
Unprompted review
Rated 1 out of 5 stars

I Don’t Recommend Sugarwish!

The company that I work for, has given us Sugarwish gifts for the last three years, for up to $50. The first year I ordered the cookies, which were stale. You can also see many other reviews stating the same. Last year I chose the wine option, which allowed me to pick two bottles of wine, and honestly I cannot remember if they were good or bad. This year I chose the wine again, however, I was only able to chose ONE bottle instead of two. When I looked up the wine, it shows it is selling for $15, and it only scores an 86, along with a terrible description on the taste. I personally think that this company is a huge ripoff, and next year will recommend that my company just give us a $50 Amazon gift card, at least, then I can get something worth the money.

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

HORRIBLE Rip-Off - Wine Sampler

UPDATE 2/6/25

I complained to Sugar Wish and they apologized and offered me a consolation gift. I chose a gardenia soy wax candle - this option is available with their $47 gift offer that I originally received as a holiday gift from someone.

Again, the delivery is advertised within 7 days and was delayed by nearly 1 week.

The 16oz candle is from Penn and Beech and sells for $36 on their website. Gardenia candles are a favorite of mine and I have bought them from many different vendors using a variety of wax types and scent sources. I would not ever recommend this candle as its scent has a slight, chemical aspect. The company does not list ingredients or their sources.

So, even though Sugarwish did the right thing by offering to cure my offense, my disappointment continues.

I would not recommend this company because of their product offerings.

-----------

After waiting for over 2 weeks for a Sugarwish Medium Wine Tasting for $47 that was given as a gift (NOTE: Unless you KNOW what kind of wine someone likes, do NOT buy them wine - give them a gift certificate to their wine merchant), this TINY box arrives by UPS with TINY, screwtop bottles of wine (that I would never have chosen but I had to pick something to honor this "gift.")

What a rip-off! For $47, I could hvae purchased 3 bottles of good wines that I like via my wine club where I get discounts on purchases!

If you waste your time on this, KNOW that the receiver is going to be very, very disappointed. And the wines are absolutely revolting...

January 4, 2025
Unprompted review
Rated 2 out of 5 stars

I ordered the cookies three weeks ago & Stale

I ordered the cookies three weeks ago. And I just received my cookies today 1.8.2025. I had the M&M Snickerdoodle and it was bad. Snickerdoodle should be light in color too but was very dark like over baked.
Tasted it and was like eating a bowl of sugar by itself and also tasted like it had raisins in it which I can't stand raisins and stale tasting. I had to throw it out! Pretty disappointing for such an expensive cookie and not good simple ingredients.

I was looking forward to get the cookies and thought was going to be really good but nope....definitely will not recommend it others
Very disappointing! :' (

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

Got a gift card

Got a gift card. Placed the order 3 days before Christmas, and got it on Jan 5. What's a joke. Not to mention the high cost. You are kidding me, for $50s?!. Yeah, the package was good, with content worth $10?

January 5, 2025
Unprompted review
Rated 1 out of 5 stars

What a shameless company

I received my sugar wish from my employer as a gift for 10 yrs of service. One small handful of stale m&m's. Should have ordered directly from m&m site. Cheaper and fresh. Also 8 pieces of Dad rootbeer candy. If I owned Sugar Wish I would be ashamed of myself charging so much. What a joke.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

I have sent 10-15 Sugarwish gifts for…

I have sent 10-15 Sugarwish gifts for the last 2 years. I send to all 3 of my kids in college and now that they have jobs of their own. My kids look forward to ordering and receiving their gifts. It lets them know that although they are out of the house we are still thinking of them. The candy is always a hit. I have sent spa gifts for teacher appreciation gifts and flowers and plants for birthdays and new jobs. They all come fresh and create excitement to the recipient. I love sending Sugarwish.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

I send a fair amount of…

I send a fair amount of business-related thank you gifts. With Sugarwish, it is easy for me to tailor the gift to the recipient's likes. Sugarwish's website is intuitive and gets me through the process very efficiently. The recipients always comment on the quality of the gift and the attractiveness of the packaging, and they love being able to choose their favorite goodies. I love using Sugarwish to thank important people and make my company look good.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

I love giving a sugarwish as much as I…

I love giving a sugarwish as much as I love getting a sugarwish. When it pops up in my email that someone sent me a gift it’s the best feeling and then When it comes in the mail it’s like getting the gift twice! Knowing it gives someone else the same feeling is even better!

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Sugarwish is AWESOME

Sugarwish is AWESOME! I have been a customer for over 3 years and use Sugarwish for Birthdays and Holidays for friends and family. Everyone loves getting to pick out what they want and everything is delicious. I especially love the packaging and personalized cards that are included. It makes the recipient feel extra special!

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

We love Sugar Wish

We love Sugar Wish! Such a fun and easy way to send gifts, with so many options! Everyone who’s received a Sugar Wish gift from us loved it! Thanks Sugar Wish!

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Sugarwish has such a great unique…

Sugarwish has such a great unique concept and they execute it flawlessly! I’ve had great experiences ordering from Sugarwish for all occasions and for all their categories (Candy, popcorn, wine, dog treats).

My dog especially loves the treats!

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Sugarwish is my goto company for gratitude

Sugarwish is my “go-to” company for personal and professional gifts. I love them because i can tailor the gift to the person and that makes a difference. For work, i can offer the individual a varying number of options to choose from; which i personally love as when i received my Sugarwish, i enjoyed browsing through my options.

The silver lining was receiving the Sugarwish. It comes in a beautiful box with a great message. It’s so much more than you expect. You walk away with the biggest smile. And the food or items are top notch.

If you’ve never tried it, do it. You won’t be disappointed.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Best Candy!!!

When my husband came home from the hospital after being in the ICU for 3 1/2 months, one of the first gifts I gave him was the Sugar Wish candy. He loved being able to pick his own, and they have a wonderful selection.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

The perfect gift for anyone

I have given so many as gifts and everyone loves them! My three daughters all live out of state and it's a fun way to let them know I miss them. They love picking out the treats and sending pictures when they arrive. I only wish I could be a recipient of one!!

October 23, 2024
Unprompted review

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