Summerfield Healthcare Reviews 

Do not waste your time and money with this awful company. £149 wasted! I needed a test done for work reasons, went for my test at Shrewsbury on tuesday 15th September ( really unprofessional set up, no clear instructions given, sat in my car looking around not knowing what to do) finally my test was done by a lovely individual. Went home and waited 48 hours heard nothing. Phoned them on friday morning as I didn't want to seem like I was pestering as I can understand the struggle at the moment. Spoke to a helpful guy who basically told me my test was lost they dont know what's happened to it, he said testing is still carried out on a saturday so again I waited patiently until monday still no results. I phoned again to be told a new test will be sent out to me by post. I recieved the test the next day, got it sent off recorded delivery. Now on Wednesday ive attempted to login to the online portal that was created when I purchased my test, the login portal has vanished off the site. I've made several calls to them with no answer. So here I am stuck in isolating with my young family, unable to work until I get my results. Thanks a bunch money making monkeys

Excellent. Accurate guidance before the consultation. Appointment was efficient and professional. Standards were high.

Had my COVID-19 Test at Summerfield Healthcare on my return from Malaysia. Turn around time for the result was within 48 hours - a Negative result ensured I remained happy as well

I had an unsightly wart removed from my forehead on 11th March. I have waited until now before giving my review as I wanted to see how I progressed afterwards.
I can honestly say that I am totally delighted with the care I received then and the advice I received about how to care for the wound in the weeks after the operation. I have been left with a very small scar as I was informed I would be and am using a scar reducing gel as advised.
My thanks to Dr Roddah and everyone at Summerfield Healthcare Wolverhampton.

Ordered a COVID test on 06/04 in the afternoon. Received test on 08/04/2020 but no dispatch email so was left in the dark. No response to email during this time.

Once test was received, I completed and posted in the mail at 10am, the last collection is 17:30. Received an email from the company stating to do the test after the bank holiday as needs to arrive within 48 hours or something like that. However, as I returned on the Wednesday, I don’t see why it should not have arrived in time. I emailed the company about the date I done the test and whether they thought it would arrive on time and received the following response “we should hope so”. No response to my follow up questions.

It is now 15/04 and I am yet to receive a confirmation from the lab that it has been received. I contacted live chat as I’ve had no response to emails. Live chat is a shambles and it is unclear what purpose they serve as they are unable to provide you with information regarding your order.

Stay away from this company as they are a joke. The customer service agents are rude and unhelpful. It’s as if they blame you for their career choice or something.

UPDATE:

I received my result this evening which was negative. They did inform me my report was available via email. However, they recorded me a being a male in my report so provides little reassurance that my test result is accurate.

Again, I wouldn’t recommend.

Just had Covid 19 test done and want highly recommend this health center
Amazing from start to.finish!!!!

Dreadful service. Ordered covid19 test kit at £249 and their so called same day test results is not true....false advertising and not fit for purpose. One week later still no results forthcoming and whilst I realise laboratories are busy at present Summerfield should at least make themselves available for queries. They do not answer the phone and neither do they answer email queries. I will be reporting this false advertising and lack of patient care to the relevant medical authorities.

I've bought a COVID-19 test kit from Summerfield Healthcare on the 23 March at 9am.
Received it next day as advertised, did the throat swab and sent it back the same day.
The lab received it the day after as expected. Royal Mail did their job, can't be blamed.
The problem is that Summerfield Healthcare advertises the test results will be given to clients WITHIN 24/48hrs from the lab receiving the swab. That DID NOT happen.
In fact it took the lab over 72hrs to carry on the test and Summerfield Healthcare other 3 days to send the results, which is a completely unacceptable delay.
Timing is at core for this kind of service, such delay made the result completely obsolete and useless.
Also needs to be considered the premium price I've paid for the service, some would call it a rip-off.
I was aware of price gouging many healthcare companies are running during this emergency and would have not give in if I wasn't so sick.
Obviously, if Summerfield Healthcare is so greedy to think this is a fair price for their service, I expect them to take no responsibility whatsoever for the delay in the test and result and make up excuses like royal mail is slow or the lab is too busy.
Reality is, that's exactly why I've paid an outrageous price in the first place, so no excuses are really acceptable after paying such price.
The service must be delivered as advertised.
I was waiting for the result to know if it'd be safe for me to go to the hospital to get treated, my housemates were waiting to know if they'd need self-isolation or could work/earn money. The delay affected not only me, but many other people in many different ways.
I'm also very doubtful about the validity of the test as the virus only lasts up to 72hrs outside the body and the test was carried on much later.
In closure, the service was unreliable and significantly different than advertised.

Next day consultation appointment arranged on my initial phone call - minor surgery carried out there and then by Dr. Roddah meaning no return appointment necessary. Excellent service and reasonably priced. Would definitely return and recommend if required. Thank you!!

Prompt, next day appointment for blood test. Personable, efficient staff, particular thanks to Paul the nurse, going above and beyond to help with a query.
Results back in 2 working days.
Reasonable pricing for blood test with results back to me within 2 working days. Last test was back next working day.
Completely worth every penny.

first class service given and fully explained what i needed to have done.The Doctor was excellent and my minor op . FIVE star service given from start to finish Best Reguards Harry Beaumont

Called in just for information, obtained an appointment, fully explained the next day. The most affordable and fair price i found in the UK. facilities clean and adequate, Doctor was professional and helpful. 100% recommendation.

Saw Dr Roddah who fully explained the process. Unfortunately for myself, the operation was more complicated than anticipated as Lipoma was difficult to remove and then a cyst was discovered beneath it. However Dr Roddah made me feel at ease at all times and I was fully aware I was being attended to by a very competent Doctor.
I thank you for all your work.

Seen doctor Cowley today and I've very satisfied with the appointment. My son has been unwell from 8 weeks old and is now 8 months and hasn't gotten any better. NHS still can't see him for another 2 months so decided to seek a quicker appointment. BUPA couldn't give me a local pediatrician to see my son for his respiratory problems so I found summerfield on Google. I was listened to and respected. My son has no got some prescriptions and will have a follow up appointment. I feel a weight off my mind as a previous GP led me to believe my son had an bigger underlying problem but doctor Cowley has rest asured me my little man is going to be fine, thank you so much!

We received an appointment from the NHS which was in 6 months time and we felt our daughter needed to be seen quicker to get issues resolved or at least moving in the right direction. We were really pleased Dr Cowley could see her the next week and we left the appointment feeling listened to and with a plan as to the way forward. We are much happier and less stressed parents to a 6 month old now. The facilities are comfortable and the reception staff very friendly. Thank you

I was able to get an appointment immediately. It was very good value. I had a good amount of time to talk to the doctor and he was able to resolve my issue and write a prescription. Excellent service. I would definitely use it again.

Booked a Gold wellman medical at short notice as I had little time and had a few concerns that were never addressed by my NHS examination. Found everyone to be very friendly, professional and knowledgable. Received my report well before I expected and although my circumstances dictated I could not use their offered follow up services I would not have hesitated so to do. Have and would recommend to friends and family. Half the cost of BUPA and better service in my opinion.

My son had been incorrectly diagnosed previously, by our NHS GP, due to the short consultation time afforded by the NHS. This incorrect diagnosis impacted his career choice, and had to be appealed in order to get his medical records updated. Another health problem arose, so we went to Summerfield on the basis you can choose if the diagnosis goes on your medical record or not. As it turned out, the doctor reassured us the condition was treatable, and would not affect my son's career, so we were able to go to the NHS GP with a diagnosis already established, which they agreed was correct.

The key thing was that we were able to get a decent amount of time with the doctor for the consultation, and weren't rushed through the process.

I can't recommend Summerfield Healthcare enough. The service we have received, even from the begining has been excellent and nothing has been too much. We saw Dr Biddulph and he is very knowledgeable and has been fantastic, even the support given after diagnosing our son has been so helpful. Thank you so much