Been using summits for a couple of years now and cannot fault them. Friendly knowledgeable staff, who care about helping and always have time for questions. Family run independent shop wi... See more
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Superb fast ordering and delivery service from this family run business. Comprehensive first aid kit supplied at great price. Thank you for your excellent customer service.
I was looking for some new walking poles: Summits had them at an excellent price - £10 cheaper than if I'd bought from Amazon and I get the pleasure of supporting a family business too. The poles arri... See more
Spent a long time looking for decent reliable tent and Summits website came up with a very competitive price for Wild Country Helm compact 2 tent and footprint.The discount was an added bonus! Packag... See more
Company replied
Company details
Written by the company
Summits Outdoor Gear is one of Scotland's leading independent outdoor sports retailers based in Paisley. We offer an extensive range of outdoor gear including skis, snowboards, climbing gear, camping gear and hiking gear, camping equipment as well as a wide range of outdoor and lifestyle clothing. In-store, enthusiastic staff are pleased to offer expert boot fitting and essential advice from first hand experience. Online we offer convenience, prompt delivery and excellent after-sales service. We also specialise in specific customer orders and thus will do our best to source hard to get items. The staff all love the outdoors and outdoor gear and regularly use the products we sell.
Contact info
36 Moss Street, PA1 1BA, Paisley, United Kingdom
- 01418893360
- sales@summits.co.uk
- summits.co.uk
4.7
Excellent
691 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Definitely recommend this wee business.
Easy to order. Prompt delivery. Great customer service. What more can you ask!
October 17, 2022
Reply from Summits Outdoor
Hello,
Thank you very much for taking the time to leave us a cracking review!
We appreciate your support of a family business and look forward to hearing from you again.
Kindest regards
The Summits Team!
Great service and price.
September 17, 2022
Reply from Summits Outdoor
Hello Neil,
Perfect 5 star rating - it's very much appreciated.
Thanks for supporting a family business.
Kindest regards
The Summits Team!
Excellent customer service.
Ordered a travel mug and after a day still hadn't received confirmation or shipping info. Sent an email and received a very quick response from Justin that was apologetic and polite, Justin explain that they had a system outage which had caused emails not to be sent and explained that the package would be being sent out that day and provided a parcel force tracking ID. Item arrived extremely well wrapped in bubble wrap within the outer package. Will definitely being using Summits again and will recommend to others as well.
October 26, 2022
Unprompted review
Reply from Summits Outdoor
David,
Thank you very mcuh for your review!
Our pleasure entirely. Apologies once again for the system error, we are back up and running.
Hope to hear from you again in the near future - we appreciate your kind support of a family business.
Kindest regards
The Summits Team!
Lovely jacket
Lovely jacket, so light & so warm & wind proof, really pleased , and a great service 😊
October 1, 2022
Reply from Summits Outdoor
Hello Julie,
Thank you very much for your kind review.
We are very happy to hear that and hope it serves you well. Thanks for supporting a family business.
Kindest regards
The Summits Team!
Incredibly efficient service and…
Incredibly efficient service and product was well priced. Had left order needed for daughter's Duke of Ed expedition a bit late but Summits Outdoor got the order to me in time for her not to get soaked! Would definitely recommend.
September 27, 2022
Reply from Summits Outdoor
Hello Rachel,
Thank you very much for your 5 star review. We are very happy to hear that and we are glad we were able to save the day!
Any further DOE equipment, you know where we are. Thanks for supporting a family business.
Kindest regards
The Summits Team!
Bought 2 by accident
Mistakenly bought two expensive items, they refunded immediately and helped me place the correct order (with a discount). Item arrived on time despite my errors and was in perfect shape!
September 19, 2022
Reply from Summits Outdoor
Hello Dominic,
Glad we could keep you right!
We appreciate your kind response and know it was no trouble at all. Glad we could get this sorted for you.
Once again, thanks for supporting a family business!
Kindest regards
The Summits Team!
great customer service over the phone
great customer service over the phone, all my questions answered and really good advice given. Exactly what everyone needs these days...
September 28, 2022
Reply from Summits Outdoor
Hello Craig,
Amazing review, thanks for your time.
It's our pleasure - if you need us, you know where we are! We are always happy to help.
Thanks for supporting a family business.
Kindest regards
The Summits Team!
Great service, would recommend
This jumper was sold out everywhere except on this site! It was dispatched quickly and in perfect condition. Thank you for great service :)
September 30, 2022
Reply from Summits Outdoor
Hello Lana,
You are most welcome! Thanks for taking the time to review us - we really appreciate your time.
Your support of a family business means a lot and we hope to hear from you again soon!
Kindest regards
The Summits Team!
Very happy with my trangia from summits…
Very happy with my trangia from summits super fast delivery, great quality product. Definitely will recommend to others 👌
September 29, 2022
Reply from Summits Outdoor
Hello Catherine,
Thanks for your 5 star rating!
We are happy to hear you shall recommend us and sincerely hope we can kit you out again with more fantastic equipment.
Thanks for supporting a family business.
Kindest regards
The Summits Team!
Reply from Summits Outdoor
Hello Chris,
Thank you for your support of a family business!
We do hope to hear from you again - anything we can do for you, please don't hesitate to get in touch.
Take care for now.
Kindest regards
The Summits Team!
Excellent company to do business with…
Excellent company to do business with very helpful, flexible and competitively priced.
September 12, 2022
Reply from Summits Outdoor
Hello Derek,
Thank you very much. That's a brilliant review.
We appreciate your support of a family business and look forward to getting you kitted out with further outdoor equipment.
Kindest regards
The Summits Team!
Reply from Summits Outdoor
Hello,
Thank you!
We are pleased to hear that and look forward to hearing from you again soon.
Thanks for supporting a family business.
Kindest regards
The Summits Team!
Reply from Summits Outdoor
Hello Luke,
Thank you for your 5 star rating!
We are happy to hear that and sincerely hope to hear from you again in the near future.
Thanks for supporting a family business.
Kindest regards
The Summits Team!
Can’t fault Summits
Can’t fault Summits and they go above and beyond for their customer base.
Very fairly priced clothing and some excellent deals online.
Highly recommended.
October 4, 2022
Unprompted review
Reply from Summits Outdoor
Hello Jason,
Thank you for your kind words!
We strive to excell in our customer servce because we do genuinely care and we remain as competitive on our prices as we can.
We appreciate your support of a family business and hope to hear from you again soon.
Kindest regards
The Summits Team!
Summits Outdoor
Goods dispatched next day even though it was a bank holiday, excellent price, goods as advertised and arrived quickly. Would definitely buy from Summits Outdoor again.
October 3, 2022
Reply from Summits Outdoor
Hello Andrew,
Excellent review - thank you very much!
Our couriers deliver within 24 hours and work hard to achieve rapid delivery.
Any future camping equipment, please don't hesitate to get back in touch with us and we shall be honoured to hear from you.
Thanks for supporting a family business.
Kindest regards
The Summits Team!
Highly recommended!
Needed a new pair of boots for an upcoming trip to the Alps. Quick dispatch and delivery, well packaged, very good price and exactly as described. Highly recommended and will buy again here in the future.
September 24, 2022
Reply from Summits Outdoor
Hello James,
Thank you for your 5 star rating! We appreciate your time and wish to express our gratitude on supporting a family business.
Hope to hear from you again in the near future.
Kindest regards
The Summits Team!
Really helpful and personal customer…
Really helpful and personal customer service, when some parts were missing from the original manufacturer.
September 9, 2022
Reply from Summits Outdoor
Hello again Michael,
Thank you for taking the time to leave us a review - you are most welcome and we are glad we got this sorted for you.
Hope to hear from you again very soon, thanks for your support.
Kindest regards
The Summits Team!
Very prompt service,good quality…
Very prompt service,good quality products & staff very friendly.....small family business with good customer care
September 2, 2022
Reply from Summits Outdoor
Hello,
Thank you for your review. We really are very glad to hear that.
We hold our customers in the highest regard as we wholeheartedly appreciate their support of a family business.
Hope to hear from you again soon. Take care for now!
Kindest regards
The Summits Team!
Excellent product
Excellent product backed up with a good and easy to use website. Only issue was with the delivery which was rather slow- probably due to industrial action.
August 27, 2022
Reply from Summits Outdoor
Hello Richard,
We are glad to hear the shoes are to your liking, cracking choice.
Yes, unfortunately your order was placed over the postal strike action which inevitably had an impact on delivery times.
Perhaps on your next visit with us, we can achieve that 5 star rating with our next working day delivery promise! Thank you for supporting a family business.
Kindest regards
The Summits Team!
Ordered a RAB T-shirt that no one else…
Ordered a RAB T-shirt that no one else had in my size and it arrived really promptly, was exactly what I wanted and at a great price. Thank you Summit!
September 1, 2022
Reply from Summits Outdoor
Hello,
You are very welcome!
Thank you very much for your time and support of a family business. Hope to hear from you again soon in the near future.
Kindest regards
The Summits Team!
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