Been using summits for a couple of years now and cannot fault them. Friendly knowledgeable staff, who care about helping and always have time for questions. Family run independent shop wi... See more
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Superb fast ordering and delivery service from this family run business. Comprehensive first aid kit supplied at great price. Thank you for your excellent customer service.
I was looking for some new walking poles: Summits had them at an excellent price - £10 cheaper than if I'd bought from Amazon and I get the pleasure of supporting a family business too. The poles arri... See more
Spent a long time looking for decent reliable tent and Summits website came up with a very competitive price for Wild Country Helm compact 2 tent and footprint.The discount was an added bonus! Packag... See more
Company replied
Company details
Written by the company
Summits Outdoor Gear is one of Scotland's leading independent outdoor sports retailers based in Paisley. We offer an extensive range of outdoor gear including skis, snowboards, climbing gear, camping gear and hiking gear, camping equipment as well as a wide range of outdoor and lifestyle clothing. In-store, enthusiastic staff are pleased to offer expert boot fitting and essential advice from first hand experience. Online we offer convenience, prompt delivery and excellent after-sales service. We also specialise in specific customer orders and thus will do our best to source hard to get items. The staff all love the outdoors and outdoor gear and regularly use the products we sell.
Contact info
36 Moss Street, PA1 1BA, Paisley, United Kingdom
- 01418893360
- sales@summits.co.uk
- summits.co.uk
4.7
Excellent
691 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Real Attention to Detail
As a first time tent buyer I was looking for a decently priced air tent. Online there are a few companies but not knowing much you sometimes are at the mercy of the company you use. I found a brilliant bargain and did my due dilligence online with Summit and have to say they were second to none. I bought the wrong king poles and got a call saying - did you mean to buy these as they don;t fit this tent. How good is that? You simply do NOT get customer service like this any more. Got the items the next day as promised on 24hr courier - free of charge and I couldn't be more stoked. Would use again in a heart beat.
You are in safe hands with this company seriously - and I don't generally give 5s but this was an old fashioned cust service you just dont get any more.
September 1, 2022
Reply from Summits Outdoor
Hello,
Thank you very much for your wonderful review.
Amazing to hear that, you are more than welcome!
We knew straight away and it was a pleasure sorting that out for you. Hate for you to go on an adventure with the wrong equipment - we do hope the tent serves you well and certainly look forward to hearing from you again in the near future.
We do appreciate your support of a family business!
Kindest regards
The Summits Team!
Easy to order and prompt delivery.
August 23, 2022
Reply from Summits Outdoor
Hello Edward,
Thank you for your kind review.
We appreciate your support of a family business and hope to hear from you again.
Kindest regards
The Summits Team!
Excellent service as communications
Excellent service as communications. My item arrived s promised. Mrs than happy to recommend Summits
September 1, 2022
Reply from Summits Outdoor
Hello,
Thank you for leaving us a review!
Happy to hear you are impressed with our service - please let us know what we can do to achieve that last star.
We appreciate your support of a family business.
Kindest regards
The Summits Team!
Fast delivery fair price good range
August 31, 2022
Reply from Summits Outdoor
Hello,
Thank you very much for your 5 star review!
We appreciate your support of a family business - hope to hear from you again in the near future.
Kindest regards
Anna
Good value and helpful
Picked up a couple of items on the way to our holiday destination. Easy to order online for collection at shop. Friendly staff who kindly gave us good advice for our trip.
August 27, 2022
Reply from Summits Outdoor
Hello Lee,
Thank you for taking the time to review us!
We really appreciate it and sincerely hope to hear from you again soon.
Always a pleasure meeting like-minded folk like yourself, thanks for supporting a family business!
Kindest regards
The Summits Team!
Really good
Really good. A quick response to the order that arrived on time and well packaged.
August 31, 2022
Reply from Summits Outdoor
Hello Garry,
Thank you very much for your 5 star review!
We are glad you are happy with our service and sincerely hope to hear from you again.
Thanks for supporting a family business!
Kindest regards
The Summits Team!
Brilliantly helpful
August 29, 2022
Reply from Summits Outdoor
Hello Karen,
Wonderful review - thank you for your time.
We appreciate your support of a family business and look forward to hearing from you again very soon.
Kindest regards
The Summits Team!
Great prices and service
Great prices, quick delivery and friendly & responsive customer service.
September 1, 2022
Reply from Summits Outdoor
Hello again Steve,
I hope you are well.
Thanks for taking the time to leave a review, it's much appreciated!
The pleasure is ours and we hope to hear from you again soon.
Kindest regards
The Summits Team!
Really great service
Really great service - phoned to ask a pquestion about items I was about to order online and the young lady was pleasant, efficient & not 'pushy sales person' - because of her help I actually bought more items & will be a returning customer - thanks
September 7, 2022
Reply from Summits Outdoor
Hello Alan,
Thank you for taking the time to leave us a review. The lady in question knows her stuff and she appreciates your time.
We look forward to speaking with you again soon - thanks for supporting a family business.
Kindest regards
The Summits Team!
Great service
Great service had a small issue that was resolved with no hassle , Brilliant
September 7, 2022
Reply from Summits Outdoor
Hello again,
Thank you so much for the kind review - We are glad we could help, apologies for the issue in the first instance but we do wholeheartedly appreciate your support of a family business.
Take care for now.
Kindest regards
The Summits Team!
Reply from Summits Outdoor
Hello Chris,
You are most welcome!
We are glad to hear that and hope to hear from you again soon.
Thanks for your support of a family business.
Kindest regards
The Summits Team!
New tent sent quickly & well packaged
We've just bought a new Vango 3 man tent from you Summits. It arrived quickly and well packaged. (Oh and it was at an equal or better price than anything equivalent we could find elsewhere).
September 6, 2022
Reply from Summits Outdoor
Hello again,
Many thanks for your 5 star review!
We always strive to stay competitive and reuse all our packaging. So we are very pleased to hear you are happy with our service.
Thanks for supporting a family business!
Kindest regards
The Summits Team!
Reply from Summits Outdoor
Hello Pablo,
Thanks for your 5 star review!
We really appreciate you taking the time to leave your feedback and hope to hear from you again very soon!
Thanks for supporting a family business.
Kkindest regards
The Summits Team!
Reply from Summits Outdoor
Hello Steven,
We appreciate your 5 star rating!
We hope they serve you well on many adventures to come and we look forward to hearing from you again.
Thanks for supporting a family business.
Kindest regards
The Summits Team!
Initial mistake quickly rectified
Initial mistake quickly rectified. I ordered a tent that was out-of-stock. When this mistake was notified, they quickly resolved it for me with a very friendly person on the phone, who also offered a discount on an alternative. Nice to talk to a human who apologises and makes amends.
August 29, 2022
Reply from Summits Outdoor
Hello again Nick,
We hope you are well.
Thank you for taking the time to review us - we once again apologise for the error in the first instance but we are glad we could turn things around quickly for you.
Perhaps next time, we can gain that last star! We appreciate your support of a family business and look forward to hearing from you again soon.
Kindest regards
The Summits Team!
Great customer service and support
Great customer service and support. Prompt delivery and fast response to questions.
August 18, 2022
Reply from Summits Outdoor
Hello again Richard,
Thank you very much for your 5 star review.
We are here if you require any further assistance or anymore fantastic camping equipment!
Hope to hear from you again in the not too distant future.
Kindest regards
The Summits Team!
Wonderful service
Wonderful service, keen prices and expert advice - what’s not to like?
August 15, 2022
Reply from Summits Outdoor
Hello Stranger!
You are far too kind, thank you Chaz.
No doubt we shall be hearing from you again soon - sincerely hope that is the case.
Take care for now!
Kindest regards
The Summits Team!
Reply from Summits Outdoor
Hello Caroline,
Thank you very much for your excellent review.
We sincerely hope to hear from you in the near future and we wholeheartedly appreciate your support of a family business!
Kindest regards
The Summits Team!
Competitive prices for specialist…
Competitive prices for specialist camping equipment. Delivery service very efficient. Very satisfied!
August 15, 2022
Reply from Summits Outdoor
Hello Nathan,
Thank you very much for your 5 star rating!
We really appreciate it, as a family run business we strive to ensure we remain competitive and offer an express delivery service.
We sincerely hope to hear from you again very soon - take care for now!
Kindest regards
The Summits Team!
Speedy delivery and goods as described.
August 10, 2022
Reply from Summits Outdoor
Hello,
Thank you for your review!
We are glad to hear you are happy with our service and sincerely hope to hear from you again soon.
Thanks for supporting a family business.
Kindest regards
The Summits Team!
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