Once you hit the order button that is the last contact you will have from them. Zero customer service and no response to emails.
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See what reviewers are saying
Sumo Strength gear is good quality at really reasonable prices. Customer service is great, very responsive, quick to answer any questions. I could not be happier with my purchases (wall mounted rack,... See more
Ordered the small parallettes on a Tuesday, arrived on the Friday (fast delivery). The parallettes themselves were firm and easy to assemble. They are rather sturdy however, the contraption at the bot... See more
Ordered this set of PU dumbbells (12.5kg to 30kg) online and got notification the next day for collection at the WA Canning Vale depot. There was no need for me to chase up on the order unlike some ot... See more
Company details
Written by the company
Sumo Strength is a family-owned and operated strength and fitness equipment supplier based in Braeside. The team at Sumo strength are experts in their field and the entire range of 300+ products have been designed in-house. Here at Sumo Strength, we believe that Strength and Fitness is for all, so we have worked tirelessly to develop a range of strength and fitness equipment that caters to athletes of all levels. Whether your fitness journey has just begun, or you have been training for years, we have made it our mission to provide you with the very best.
Contact info
Crn Boundary Rd & Industrial Drv, 3195, Braeside, Australia
- +61 (03) 9020 6076
- sumostrength@aquilia.com.au
- sumostrength.com.au
3.9
Great
196 reviews
Hasn’t replied to negative reviews
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Viewed their products at a friends…
Viewed their products at a friends house and was extremely impressed with the product quality and functionality.
There were issues with the shipping of the products but this was immediately fixed by Sam (manager) and followed up through the whole situations.
I strongly recommend this product and will continue to build my home gym using their machines.
Thank you Sumo Strength and thank you Sam
April 6, 2023
Unprompted review
Missing Items in Delivery, Frustrating Customer Service
Purchased 20/2/23
Products seem to be of good quality (however the adjustable bench is average)
Both 20kg plates were missing from our order. I sent an email to customer service and received a very quick response saying they would follow up with the courier. I waited for a week and got no updates so I sent another email.
Two weeks and about five emails to sumo strength customer service and even Aquila, the parent company, with not a single reply back. Thinking I’d been jipped, I called their phone number, and spoke to someone who said the plates must have been lost in transit and they would send out replacement but they wouldn’t be in stock for another week, to which I said all good.
Two weeks later, no word to say the plates had been shipped. Had to call AGAIN, to which I was told the plates would be shipped out that day or the next day. Luckily I received them about a week and a half later.
The fact that my emails were clearly ignored not only by sumo strength but by Aquila as well, is extremely frustrating as a customer who spent a lot of money with this company. I understand things go missing etc but the customer service was lacking. I shouldn’t have to chase up everything myself for weeks.
February 19, 2023
Reply from sumostrength.com.au
Dear Jessica,
Thank you for taking the time to share your feedback with us. We are glad to hear that you found our products to be of good quality.
We sincerely apologise for the inconvenience caused in receiving your 20kg plates. We understand that it can be frustrating to have to chase up your order and we are sorry that you were left feeling frustrated as a result.
As a company, we work hard with our freight partners to ensure that our customers receive their orders in a timely manner. Unfortunately, in this instance, it seems that our usual high standards were not met and we appreciate your patience as we worked to resolve the issue.
We are glad to hear that you have now received your plates and we hope that you are enjoying them. We have taken note of your feedback regarding our customer service and we will be sure to address this with our team.
Once again, thank you for your feedback and for choosing Sumo Strength. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Team Sumo Strength
Excellent products and prompt delivery
March 22, 2023
Awesome service
Awesome service
Sam is very knowledgeable as he has used all equipment at competition level
Love my RowERG
August 26, 2022
Unprompted review
Perfect for a home gym !
March 14, 2023
Great company and great service
Great company and great service, just got the leg press over there, the staff are amazing and I am happy with this !!
April 15, 2023
Unprompted review
Great service, price & quality
I'm a repeat customer and the service is always top-notch. Responsive customer support, great quality products and managed to snag them at a solid price too!
February 16, 2023
Unprompted review
Excellent quality equipment + top…
Excellent quality equipment + top service from top to bottom.
March 24, 2023
Unprompted review
Product was way better than expected
Product was way better than expected. great quality
June 21, 2022
Unprompted review
Great gym equipment and customer service
I recently purchased a rower, SkiErg and set of Kettlebells from Sumo for my office gym. Very happy with my purchase and the great customer service.
January 30, 2023
Unprompted review
I would be nice if I had received my…
I would be nice if I had received my order by now!!!
March 28, 2023
Reply from sumostrength.com.au
Dear Julie,
I hope this message finds you well. I wanted to take a moment to touch base regarding the small delays you have experienced recently with your order.
Unfortunately, there are times when unforeseeable circumstances can cause delays in the shipment process from our freight partners, which is exactly what happened in this instance. We understand that receiving your order later than expected can be frustrating, and for that, we are truly sorry.
I am pleased to hear that you have now received your order, and I hope that you are enjoying your new products! If you have any further questions or concerns, please don't hesitate to reach out to us.
Once again, thank you for your business and your patience during this time. We truly appreciate your support, and we are committed to ensuring that your experience with us is a positive one.
Best regards,
Team Sumo Strength
I've emailed customer support 4 times…
I've emailed customer support 4 times for missing weights that never got delivered and still no reply! Maybe I'll get them if I write it here. Missing 2.5 kg x2 weights and 15 kg x2 weights!!!!
March 23, 2023
Delivered quicky
Delivered quicky, with everything ordered included and not product faults.
March 28, 2023
I haven’t got all my products and have…
I haven’t got all my products and have been ignored when requesting a timeline for the replacements
March 8, 2023
Reply from sumostrength.com.au
Dear Luke,
We are truly sorry for any inconvenience caused by the delay in receiving your gym mats and the delay in dispatching the replacements. We take full responsibility for any shortcomings in our service and we are committed to making things right for you.
Please know that we value your business and we want to ensure that you receive the highest level of customer service possible. We apologise for any frustration or inconvenience this may have caused.
We are glad to hear that you have now received all your products. If there's anything else we can do for you, please don't hesitate to reach out to us. We will do our best to make things right and ensure that you are completely satisfied with your experience with us.
Thank you for your patience and understanding.
Best regards,
The Sumo Strength team
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