Once you hit the order button that is the last contact you will have from them. Zero customer service and no response to emails.
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See what reviewers are saying
Sumo Strength gear is good quality at really reasonable prices. Customer service is great, very responsive, quick to answer any questions. I could not be happier with my purchases (wall mounted rack,... See more
Ordered the small parallettes on a Tuesday, arrived on the Friday (fast delivery). The parallettes themselves were firm and easy to assemble. They are rather sturdy however, the contraption at the bot... See more
Ordered this set of PU dumbbells (12.5kg to 30kg) online and got notification the next day for collection at the WA Canning Vale depot. There was no need for me to chase up on the order unlike some ot... See more
Company details
Written by the company
Sumo Strength is a family-owned and operated strength and fitness equipment supplier based in Braeside. The team at Sumo strength are experts in their field and the entire range of 300+ products have been designed in-house. Here at Sumo Strength, we believe that Strength and Fitness is for all, so we have worked tirelessly to develop a range of strength and fitness equipment that caters to athletes of all levels. Whether your fitness journey has just begun, or you have been training for years, we have made it our mission to provide you with the very best.
Contact info
Crn Boundary Rd & Industrial Drv, 3195, Braeside, Australia
- +61 (03) 9020 6076
- sumostrength@aquilia.com.au
- sumostrength.com.au
3.9
Great
196 reviews
Hasn’t replied to negative reviews
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It took 2 months for delivery
March 7, 2023
Reply from sumostrength.com.au
Dear Sam,
I hope this message finds you well. I wanted to take a moment to touch base regarding the delays you have experienced recently with your order.
Unfortunately, there are times when unforeseeable circumstances can cause delays in the shipment process from our manufacturers which is what happened in this instance on your pre-ordered items. However, we understand that receiving your order later than expected can be frustrating, and for that, we are truly sorry.
I can see you received your order and I hope that you are enjoying your new products! If you have any further questions or concerns, please don't hesitate to reach out to us.
Once again, thank you for your business and your patience. We truly appreciate your support and we are committed to ensuring that your experience with us is a positive one.
Best regards,
Team Sumo Strength
Product defective on arrival
Product defective on arrival. No contact for 2 weeks. Scrap metal.
March 23, 2023
Great customer service
Great customer service, easy to use on line experience, kept up to date with transport/ delivery time.
March 23, 2023
Good value
Order delivered on day as advised and the equipment is as advertised and of good value for money
March 21, 2023
Great product fast delivery
Always happy with Sumo strength’s products. Fast reliable and quality gear.
March 5, 2023
Price and quality A+
Price and quality.
For the price, it’s hard to believe that it’s going to be a quality product, but the dumbbells are brilliant.
Have bought Sumo gear before and love it, it was a no brainer getting more from them.
March 21, 2023
Easy and quick
Goods arrived quick and in good order. Would definitely use these guys again👍
March 20, 2023
Great equipment and great service
March 3, 2023
The service of this business is 5 Stars!
The service of this business is 5 stars! Thank you to the team for all the help. I will definitely return if I need anything else.
April 1, 2023
Unprompted review
This was a gift for my son who tells me…
This was a gift for my son who tells me he is very happy with the weights.
Service was excellent.
March 1, 2023
Great quality equipment
Although the order was delayed, when I followed up about feedback, it was given straight away. The quality of the product was excellent, and all items were shipped very satisfied with the equipment. Easy to setup.
March 14, 2023
Great communication
Great communication, easy pick up, great product, really happy with my weights, will purchase more through this company.
February 22, 2023
Overall great experience
Sumo website was easy to order from. Communication was great and the products are of fantastic quality at a great price. I purchased a set of pro kettle bells and I am wrapped with them.
March 9, 2023
Delivery came in good time and product…
Delivery came in good time and product is working well.
March 9, 2023
Excellent service 🌞
February 21, 2023
Poor communications
For an online store, you would've expected faster online replies. Takes more than 3 days to reply and by then it's like "what's the point?".
Delivery was supposed to be around the end of February but got delayed until March. Only one email. Tried to email and ask what's the timeline roughly as I'll be away. Then bam out of nowhere it's on its way when I'm essentially out of the country =/
Edit 06/04/2023
As of today, still no follow up phone call that replier mentioned they'll get someone onto it. It's safe to say that if my relative didn't help out then my items would've been stolen by now.
March 6, 2023
Reply from sumostrength.com.au
Hi RachT,
I hope this message finds you well. I have reviewed our correspondence with our support team, and whilst there were multiple emails back and forth, it appears that we missed your message informing us that you were out of the country at the time of delivery. I want to sincerely apologize for any inconvenience this may have caused you.
At Sumo Strength, we pride ourselves on delivering exceptional customer service and timely deliveries. We understand that we fell short of our own standards in this instance.
To ensure that nothing is lost in transit, I have asked our support team to reach out to you to confirm that the parcel was left in a safe location. Our top priority is ensuring that every parcel arrives safely and as quickly as possible.
Again, please accept our apologies, and do not hesitate to reach out to us if you have any further concerns.
Best regards,
The Sumo Strength Team
Super fast shipping
Super fast shipping. Think it was next day! Quality products, would recommend. The kettlebells where bigger than I expected. But LOVE the colours.
February 28, 2023
I recommend using sumo strength
I recommend using sumo strength, great equipment, however sometimes the equipment won’t come in the time frame that is specified.
March 21, 2023
Reply from sumostrength.com.au
Dear Gritfit,
Thank you for taking the time to share your review. We apologise for any inconvenience caused by the delays in shipping.
We strive to ensure that every order is delivered in a timely manner and in perfect condition. However, on occasions shipping heavy gym equipment can present unforeseen challenges. We do appreciate your understanding and patience in this matter.
We have forwarded your feedback to our customer support team who are in direct contact with the couriers. We will work with them to improve our shipping process to prevent future delays.
Thank you for your support, and we hope to see you again soon.
Best regards,
Sumo Strength Team.
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