Once you hit the order button that is the last contact you will have from them. Zero customer service and no response to emails.
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See what reviewers are saying
Sumo Strength gear is good quality at really reasonable prices. Customer service is great, very responsive, quick to answer any questions. I could not be happier with my purchases (wall mounted rack,... See more
Ordered the small parallettes on a Tuesday, arrived on the Friday (fast delivery). The parallettes themselves were firm and easy to assemble. They are rather sturdy however, the contraption at the bot... See more
Ordered this set of PU dumbbells (12.5kg to 30kg) online and got notification the next day for collection at the WA Canning Vale depot. There was no need for me to chase up on the order unlike some ot... See more
Company details
Written by the company
Sumo Strength is a family-owned and operated strength and fitness equipment supplier based in Braeside. The team at Sumo strength are experts in their field and the entire range of 300+ products have been designed in-house. Here at Sumo Strength, we believe that Strength and Fitness is for all, so we have worked tirelessly to develop a range of strength and fitness equipment that caters to athletes of all levels. Whether your fitness journey has just begun, or you have been training for years, we have made it our mission to provide you with the very best.
Contact info
Crn Boundary Rd & Industrial Drv, 3195, Braeside, Australia
- +61 (03) 9020 6076
- sumostrength@aquilia.com.au
- sumostrength.com.au
3.9
Great
196 reviews
Hasn’t replied to negative reviews
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Quite happy with the service & the…
Quite happy with the service & the overall experience. Short delay on the product but this was well communicated to me
March 20, 2023
great equipment always lots of sales…
great equipment always lots of sales when i look. machines always arrive in the best stored care for transport.
March 14, 2023
Easy purchased delivered promptly
Easy purchased delivered promptly - pack well and safely
February 26, 2023
Kit is amazing quality for the price
Kit is amazing quality for the price. Being able to pick up in Perth saved heaps on postage also, would have had to buy from somewhere else if the new distribution center had not opened here.
Massively rate the adjustable dumbbells and stand
February 26, 2023
Fast Delivery
Fast delivery, great quality set of dumbbells and easy assembly for the stand.
February 23, 2023
Really happy with my weights and the…
Really happy with my weights and the rapid delivery.
February 21, 2023
What a piece of equipment!
What a piece of equipment!! Such a quick delivery too!! Very pleased with my purchase. Highly recommended!
February 21, 2023
Great products
Great products, very good experience with this company and will purchase from them in the future
February 20, 2023
I received 9x set dumbbells and ordered…
I received 9x set dumbbells and ordered 10x set didn’t get my 12.5kg set of dumbbells and I’ve emailed twice with no respond
February 23, 2023
Reply from sumostrength.com.au
Hi Tevita,
Sorry for the experience you have experienced thus far - it's not the standard we have set for ourselves. On rare occasions some parcels can get lost in transit. I will speak to our customer service team and get them to follow up with you and our freight partners.
Kind regards,
The SUMO STRENGTH team.
Customer service is a nightmare
Customer service is a complete joke. Be sure to triple check your details before submitting any order was these clowns. I accidentally submitted the wrong pick up address on my order. I called the ‘customer service’ line, and after spending an hour listening to crappy hold music, the guy told me he would call the warehouse and sort it out, then call me back. I didn’t receive a call back, so I tried to call 6 different times that day without getting through. When I finally got through, the same guy answered, told me everything was fixed and I should be able to pick the item up from the desired location the next day. I then received an email the next day saying it was ready to pick up at the wrong location. I’ve sent multiple emails, received one vague response stating the obvious, and nothing since… no one is in any rush to answer them…
Completely hopeless… hopefully the product isn’t as bad as their business sense.
January 5, 2023
Unprompted review
Reply from sumostrength.com.au
Dear David,
Thank you for taking the time to share your feedback with us. We want to sincerely apologize for the disappointing service you experienced on this occasion, which fell short of the high standard we set for ourselves.
Please know that we take your concerns seriously, and we are committed to addressing them with the utmost urgency. We will be investigating what went wrong and implementing new procedures to prevent this from happening again in the future.
In the meantime, we hope that you are enjoying your new equipment. If you have any further questions or concerns, please don't hesitate to reach out to us via our contact form on our website.
Thank you again for your feedback, and we appreciate your business.
Best regards,
The SUMO STRENGTH team
Great product, great service
Great product at a really good price point, one of the only companies I found with a reasonable delivery fee service too
November 30, 2022
Great equipment - prompt delivery
I ordered the Beast rack and bumper pack. The delivery was prompt, the kit is easy to assemble and good quality. There was also a good amount of communication in regards to the order.
December 6, 2022
Great value
Great value and professional advice. I would definitley recommend Sumo Strength.
November 25, 2022
Great product and customer service.
December 4, 2022
Only received part of my order and am…
Only received part of my order and am still waiting to be emailed back about it.
December 4, 2022
Reply from sumostrength.com.au
Hi Jade,
On occasions, the freight companies can break up orders and part ship on multiple days, you can check the tracking code to see if this is the case on your order.
With that being said, I have notified our customer support team to look into this and make sure you receive all the items you ordered.
We appreciate your patience during this extremely busy time of the year.
Kind regards,
The SUMO STRENGTH team.
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