Sundowner Holidays Reviews 

271
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the company for crafting amazing, tailor-made holidays that run seamlessly from start to finish, with every detail handled. The staff are frequently highlighted for their professionalism, helpfulness, and knowledge, ensuring an exceptional service experience. Many appreciate the ease of working with the company, as planning and logistics are managed with precision, providing real peace of mind. The overall experience is described as excellent, with many customers eager to book future adventures. Reviewers enjoyed the diverse and immersive locations, highlighting perfect accommodations and well-organized activities, ensuring everything runs like clockwork for a truly memorable holiday.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, with many customers praising the seamless planning and... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and professionalism of... See more

Service

People report positive experiences with service, often highlighting the care and precision with which their... See more

User experience

Clients share positive opinions on user experience, consistently describing it as exceptional and seamless... See more

Location

Reviewers express high satisfaction with the locations chosen for their trips, often describing them as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another amazing adventure with Sundowner Holidays. This is our 3rd trip with them and we would highly recommend them. Our tour was tailor made to suit us and everything was seamless from flights, hote... See more

Rated 5 out of 5 stars

A really easy company to work with. They suggested a supa schedule for us to tour Vietnam and Cambodia which we fine tuned and added too. The flights they arranged for us were exactly what we were a... See more

Rated 5 out of 5 stars

We had an amazing trip to KL and Borneo with Sundowner, the whole experience from first contact to getting back was first class, and reasonably priced for the brilliant service that you get. Lucy and... See more

Rated 5 out of 5 stars

If there were 6 stars we’d give Kat and Lucy all six! We had an excellent trip to South Africa, everything we asked for happened, and all went completely smoothly. The accommodation Was perfect for u... See more


Company details

  1. Tour Operator

Information provided by various external sources

Tailor-made holidays to Africa, Asia, India & Latin America. Holidays with a focus on owner-run & independent boutique hotels. Holidays designed by travel experts who have visited the countries and the hotels. Honest, first-hand advice on designing a holiday that perfectly suits you and the people you are travelling with.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(271)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service, a delightful company.

We used Sundowner to arrange a 3-week holiday to Cape Town and the garden route in February/March 2019. Many thanks to Jo for all the care that went into the immaculate plans and Ellie for her support with the final arrangements. Jo worked so hard to understand our wishes but also guided us with travel opportunities we had not considered. We had a superb holiday and placed a high value on the knowledge and contacts Sundowner provided. We could not have done this on our own. The company is a delight to deal with and very transparent. We look forward to asking them to plan our next trip to India.

June 5, 2019
Unprompted review
Rated 5 out of 5 stars

Lush Costa Rica

What a fantastic holiday from start to finish. All hotels were of a very good standard. The transfers were all on time, the itinerary details were exactly as written and everything went to plan.
Costa Rica was a beautiful place, we experienced so much having traveled to 5 different destinations.
I can highly recommend Sundowners, Jo was fantastic and very knowledgeable.

June 4, 2019
Unprompted review
Rated 5 out of 5 stars

Couldn’t be better

We used Sundowner to arrange our first trip to South Africa and we are so pleased that we did. Lucy organised an excellent itinerary for us which all went like clockwork. She was quick to respond to emails and very helpful. When our flight was delayed by 24 hours, all we had to do was to email Lucy and she sorted carhire and our first hotel booking.
As well as organising the route and booking the accommodation, Sundowner also gave us complete details of the route and timings as well as really useful suggestions on activities for each day. We would thoroughly recommend Sundowner to anyone who is considering a holiday in South Africa.

May 31, 2019
Unprompted review
Rated 5 out of 5 stars

Go Sundowner to Sri Lanka!

We recently returned from two weeks holiday in Sri Lanka. The whole experience was brilliant, mainly down to the ability of Lucy McKenzie and the team at Sundowner to tailor the holiday to our interests - something which a major local travel company was either unable or unwilling to do! From meeting our personal driver on arrival to making the most of our final day, everything was well organised and ran smoothly and written information was clear and well presented. All hotels were excellent and the food phenomenal. Sundowner liaised with us before, during and after our trip so we felt our custom and holiday experience was important to them. Thank you very much, Sundowner - and let’s hope recent troubles in Sri Lanka do not put people off visiting a beautiful and fascinating island.

May 3, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent all round!

Knowledgeable, efficient and extremely friendly! A wonderful team (especially Chelsie, who was my "go to" for the holiday planning) who ensured I had a fantastic, trouble-free vacation and an amazing collection of memories. Highly recommended - I would definitely use Sundowner again!

May 2, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect trip to India

We booked a trip that involved 10 flights and 3 5hr drives to reach the places we wanted to go. At every step we were met on time by excellent guides/drivers who were friendly and informative. The whole trip was planned perfectly and executed just as perfectly.
We had obtained quotes from a couple of other well known companies - the trips they came up with were very similar using the same fantastic hotels, but were more expensive.
So I'd highly recommend Sundowner, not only for their excellent customer service and execution of holiday "on the ground", but also for their value for money.

March 29, 2019
Unprompted review
Rated 5 out of 5 stars

Exceptional attention to detail. A big thanks to everyone at Sundowner Holidays!

A big thanks to everyone at Sundowner Holidays! The Sundowner team have been amazing throughout the whole experience, fully understanding what we were looking for in our Sri Lankan holiday and highlighting some fantastic hidden gems! The attention to detail is exceptional and really feel as though they care about creating the 'dream' holiday as much as yourself! Special mention to Jo and James who have been extremely helpful throughout always willing to go the extra mile and have made the experience a thoroughly enjoyable one, not to mentioned the countess hours saved! Would most definitely recommend to anyone looking for a holiday to look back on in years to come! Many thanks for all the help!

March 26, 2019
Unprompted review
Rated 5 out of 5 stars

Coast to coast holiday in Costa Rica surpassed expectations

Our holiday in Costa Rica was even better than expected :) In the past we've booked everything ourselves, most recently driving in the Yucatan, Mexico. It would have been difficult to do the same for CR due to the complex terrain (we wanted to spend time on the Caribbean and Pacific coasts as well as in the mountains) and our complete lack of knowledge of the country, so it was great to have everything organised by Lucy. The arranged car hire involving delivery to our hotel on the first morning went smoothly. All the accommodation was excellent, and exactly as described. We found the suggested activities included in the itinerary invaluable, and thought the holiday very good value for money. We have no hesitation recommending Sundowner to other independent-minded travellers who aren't keen on conventional package holidays, but don't have the time/knowledge to arrange everything individually themselves.

March 16, 2019
Unprompted review
Rated 5 out of 5 stars

This company went the extra mile to…70th Birthday trip to Cape Town and the Garden Route

This company went the extra mile to listen to what we like and then customize a holiday to meet our requirements exceedingly well. This took several emails and telephone calls until Lucy, their representative and ourselves were happy. A very comprehensive process. Not just a standard package.
The boutique hotels used were in the most stunning locations and the facilities, service and views provided were absolutely outstanding. Their knowledge and experience in planning holidays in South Africa was plain to see.
I thoroughly recommend them to you.

March 12, 2019
Unprompted review
Rated 5 out of 5 stars

Bespoke late booking flexibly tailored to our needs

Excellent service from Sundowner in putting together a holiday in Costa Rica with less than four weeks to departure. Detailed itinerary tailored to our specification was received by email the day after our enquiry, then fine-tuned at our request. Personalised service great for people like us who don't want 'package' holiday, but don't have the time to research and book flights, car hire, accommodation separately.

February 9, 2019
Unprompted review
Rated 5 out of 5 stars

Well done sundowner, the most amazing time!

Well we are on our last day of our sundowner holiday to Costa Rica, sitting by the pool in a Tamarindo hotel awaiting a pickup back to San Jose, with a cold beer in hand. Many thanks to Jo for putting together the most amazing holiday for us at it has to be said pretty short notice. We have not had one hiccup, bad hotel, or transfer issue ( the same cannot be said for others we have met who didn't book via sundowner). Every hotel has been excellent, every tour exceptional, and from the moment the black wallet arrived in the post 10 days before we left to this point it's all been superb! Full marks to Jo and the rest of the sundowner staff for making this such a great holiday! If you are in the market for an amazing, totally stress free Costa Rican holiday, I would have absolutely no hesitation in highly recommending the sundowner team for your booking.

February 4, 2019
Unprompted review
Rated 5 out of 5 stars

South Africa

We were very well looked after by Jo who was clearly very knowledgable about South Africa. She organised a fantastic itinerary and delivered exactly what we wanted in terms of budget, activities and accommodation. I would not hesitate to recommend her and the company.

December 21, 2018
Unprompted review
Rated 5 out of 5 stars

Sri Lanka and The Maldives holiday

Just booked a holiday to Sri Lanka and Maldives very professionally arranged by Jo. So far everything has gone very well and we are looking forward to going on holiday. Joi is always easily reached and her knowledge and expertise is much appreciated.

December 2, 2018
Unprompted review
Rated 5 out of 5 stars

Tanzania - trip of a lifetime

I have a belief in life that it is far easier to get it right than get it wrong … well Jo Shuttleworth at Sundowner certainly got it right for us. She helped plan and make the arrangements for what was to be a trip of a lifetime in Tanzania - it certainly was a trip of a lifetime and one we will never ever forget.
All the arrangements worked to plan and everything we asked for was delivered within budget.
Jo and the team at Sundowner Holidays will certainly get my recommendation and future business. Well-done!!

November 19, 2018
Unprompted review
Rated 5 out of 5 stars

South Africa here we come!

A huge thank you to Jo for all of her help so far. We are so excited about our Cape Town and Garden Route Self Drive Trip. Jo was so quick and efficient at responding to our questions and has planned a really exciting and varied itinerary for us. She listened to what we wanted, gave really reassuring and knowledgeable advice and then tailored the plan to our budget. Jo has given lots of pointers and websites for activities we need to consider and book in advance. So glad we contacted Sundowner Holidays! And SO excited!

October 30, 2018
Unprompted review
Rated 5 out of 5 stars

Wow wow wow

Wow wow wow - what an amazing holiday :D

James from Sundowner Holiday did all the planning and preparation for our fantastic holiday to South Africa in August 2017. What was arranged for us and our very good friends was the most fantastic road trip along South Africa's Garden Route.

All the accommodation we stayed in was superb, so much so that it is impossible to choose a favourite as they all had fabulous qualities.

The Waterfront apartment in Cape Town was luxury city living in a fantastic location. Great to venture out around the city, visit the magnificent Table Mountain and walk up Lion’s Head. Towns around the city have beautiful beaches and restaurants, and the views driving around are superb.

The winelands were beautiful and our hotel in Stellenbosch was lovely, Spier 1692 has a great restaurant on site called Hoghouse well worth a visit. We enjoyed a trip to Hidden Valley vineyard for wine tasting with beautiful vistas and excellent food and wine. Franschhoek is a delightful town nearby with a market and lots of good places to eat and of course drink wine. Clearly an area with great wealth as it is not often you find two ‘super’ cards parked in the high street!

The owner at Lavender Hotel in Hermanus was very accommodating, helpfully arranging places to eat such as the nearby beach restaurant and the rooms we had were gorgeous with great sea views of the bay. Sadly the spring tides were exceptionally high and seas very rough so the whales were lower in numbers in the bay than usual for the time of year. Great spot for walks along the bay. Not to be missed is a meal at the restaurant Bientang’s Cave.

La Plume the ostrich farm in Oudtshoorn was beautiful. Without losing any of the advantages of modern day living, it was like going back a century in time with the décor and beautifully presented furnishings and exceptional dining room. Here we had the most gorgeous tender filet steak we have ever eaten – Ostrich. The owner and farmer Bartel, offers an interesting history of farming in the valley. The meerkat adventure was a fun start to the day. Well worth a visit.

Heading back to the coast we stayed at Robberg Beach hotel with panoramic views of the enormous bay. Fabulous walk along the sandy beach took us to a couple of beach front bars/restaurants serving seafood platters of epic portions, very nice too.

On the way to our final destination the thrill seekers in our party chose to hurl themselves off the highest bungee bridge in the world. My friend whooped and squealed the whole way, much to the delight of all those there that day.

Bit of a bumpy ride for the final 5km of our journey (wishing we had upgraded our car to a helicopter at this point!) and up a mountain pass created by elephants took us to one of the most AMAZING places, Camp Figtree. We thoroughly enjoyed 3 nights staying in the luxury tents in a remote location with just a small staff and handful of guests. Fabulous food, fabulous views of the mountains, fabulous time relaxing around the pool and on the veranda. Addo National park on the doorstep, we had our own guide from the hotel take us round the park and using his network of guides was able to ensure we saw a good variety of animals. The elephants were the highlight as they slowly emerged out from the trees in huge numbers.

What would I change about our adventure?

Nothing! Other than to extend it or repeat it. We had a new adventure everyday and offer our sincere thanks to James and his team for putting together our amazing trip to South Africa. We look forward to our next adventure with Sundowner holidays.

October 23, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. James has organised two holidays for our family over the past 2 summers. Both to Africa, both different and both absolutely amazing. James and his colleagues are extremely approachable and amiable, no request is too much. They go out of their way to provide a wonderful holiday, to suit all of your needs. No hesitation in recommending whatsoever. Thank you James!!!

October 11, 2018
Unprompted review
Rated 5 out of 5 stars

Costa Rica holiday

Costa Rica holiday
Kat has been amazing so far. Spending time listening to what we wanted, making suggestions, amending the itinerary to get it right and also trying to get the best available price. Thanks so much for all your help so far!

September 30, 2018
Unprompted review
Rated 5 out of 5 stars

Honeymoon of dreams

I was recommended this company by my parents who booked their holiday to South Africa last year and have raved about it ever since - so much so that I decided to go there on my honeymoon next year and book with Sundowner. I cannot fault them, they have been amazing so far. They have given me personal advice on the ideas I already had (and come up with some much better ones!) Lucy has been really great and has found some great options for me, even with my indecisiveness. I would whole-heartedly recommend Sundowner based on my experience so far, and can't wait to go on the trip of a lifetime that they've organised for my honeymoon! :)

September 27, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look