Sundried Reviews 43

The customer service is so poor. I bought a product which is not designed for the purpose. After 14 days I contacted them to ask for return and refund but they said since the item is used, they will not issue refund. They completely disregard the consumer rights . Received appalling reply from the managing director which clearly shows the company attitude towards customer.

Initially attracted to this company for its eco credentials however it soon become apparent that the quality of clothing not that great nor were their customer service skills.

Outstanding Service. I ordered and item,which was delivered within 24 Hours. On trying the item, the size was loose and on returning the item, i ordered a replacement item which was delivered within 3 working days. The customer service team were excellent and will use the company again to order future items. Well done Team Sundried:)

Decided to try and move away from buying expensive cycling jerseys. Rapha ,castelli etc and give a value product a go. Decided on Sundried sport (sundried’s entry level gear), pleasantly surprised, lovely soft feel and a great fit. As good as any jersey twice the price. Give them a try. I bought another jersey immediately after trying it on.

I've bought numerous cycling items from Sundried and cannot fault the quality and customer service that I received. Free returns makes it hassle free as well. One particular item, the thermal bib tights are the most comfortable item of cycling clothing I have ever purchased. They're a great small business that I will continue to support - well done Sundried

I bought a thin puffer jacket from sun dried. I was looking at rab and other much more expensive but similar things too. Thought I’d take a punt on this one. Much less money and I can’t see what the difference is between this and one that’s 3-4 times the price. Very impressed. Quality seems great so far. I would recommend it.

Have brought loads of items from sundried lately and have been impressed by every one.exellent quality fair prices.

All of the products I have received from Sundried have been of great quality. I did have an issue with a pair of gloves but they were incredibly proactive at sorting the issue out

I cannot praise the customer service at Sundried enough! I have purchased several tops and they are all excellent quality. I recently bought a jacket which felt a little too snug around my hips. I returned it freepost last Friday afternoon and today Monday it was delivered to them and they immediately posted a size up to me with tracking. How is that for a quick turnaround! Really fantastic customer service and great products. Highly recommend.

I have bought several items from Sundried over the last few months and have been very impressed both with the quality of the goods and the speedy and helpful service. I have had cause to use their free returns service and was pleasantly surprised at the rapid refund of money this generated. Most recently there was a fault in a shoe I had purchased several months ago, and within hours of me reporting this to Customer Services I received a response telling me a new pair would be sent - and they were!
I highly recommend Sundried.

I bought a pair of Sundried overshoes from amazon last year. Initial impressions were good, the overshoes seemed very well made. I wore the overshoes normally for about three weeks when I noticed that the stitching on the reinforcement bands around the cleat and heel holes had broken allowing the reinforcement bands to come away from the neoprene. I contacted customer services who arranged for a replacement pair of overshoes to be delivered to me. I used the replacement overshoes for two weeks when the same thing happened again, the stitching broke and the reinforcement bands came loose. I contacted customer services again but I have not received the courtesy of a reply.

My colleagues bought me a Sundried voucher for my birthday last year, and since my first order I have been so impressed. The clothing is great quality, the range is really good and of course the environmental factor is really important. Whenever I have contacted the customer service team they have been fantastic and really go above and beyond. I recently purchased some leggings which had a little hole in them after the first wear and they immediately sent out a replacement pair for me. Could not recommend more highly.

Terrible
I order a pair of socks on the 2nd of Jan as of today (16th) still no socks
I contacted customer service who surprise surprise used the pandemic as an excuse (I work in distribution sending 500+ items every day) before Xmas it was tough.. now not so much
Just received this highly professional email advising me that my package isn’t on its way….
Alas my close eye now leads me to conclude it will not be delivered and is lost - so sorry - we will reship tomorrow for you
Will never use again

I purchased a changing robe on Amazon, and for whatever reason the order never arrived. I contacted Sundried directly, and have to say their response was fantastic. Coached me through getting a refund on Amazon, and at the same time arranged for my order to be delivered. Fantastic service and a great product. My daughter a keen Triathlete and wild water swimmer will love this quality, well designed and well manufactured kit

Generally a 5* experience with Sundried. Kit is genuinely very good quality. I purchased bibs, jersey's, shoes and coat and all arrived very quickly with eco friendly packaging (really liked this). Customer experience is mega. I had an issue with the shoes I purchased, opened a ticket, had a response the same day and the issue was resolved without qualm the following day. Fantastic, thanks Sundried & keep up the good work.

I wanted to return an item which is not accepted due to being 30 days return period however, the conversation that I held with the "Customer Service Manager" was pretty rude and unacceptable. The unprofessional tone that the "Customer Service Manager" will definitely be the reason that I will never use this company.Something is wrong with the whole retail industry nowadays, I think sellers forgot to be kind to their customers. I would say stay away, unless you would like to receive an almost ok product and never reach out to customer service

I ordered my first proper cycle kit, bib shorts, and shirt and long sleeved jerseys. The sizing guide was spot on, everything was delivered exactly on time and the kit is comfy and looks great. I'll definitely be ordering from Sundried again.

I've now ordered a few things from Sundried and have not regretted it. The service is excellent, the products are really good value - no, it's not top of the range cycling gear, but it's not priced to compete there, it's mid-range gear, priced at the lower end. I'd happily recommend the cycling and leisure gear.

Have always bought cheap cycling kits but Sundried are now my only kit. Perfect fitting bib shorts with no uncomfortable places and they have done several 50+ mile rides and no signs of chaffing. Jerseys fit well and decent pockets. Ethics are great and the company vision is also very attractive.

Great clothing, great material