Sold by Sunlighten, Inc.
The information on this page is based solely on product reviews written by customers of Sunlighten, Inc. via Trustpilot.
The Sunlighten mPulse is incredible. Mm
Reply from Sunlighten, Inc.
Thank you for your review, Jeff! We’re so glad to hear you’re loving your mPulse sauna. We appreciate your sharing an image of your new setup, we’d love to share your image to help inspire others as they create their own wellness space, if you’re open to it. Just let us know. Thank you for choosing Sunlighten and being part of our community!
Product is poorly made and panels do not match up when trying to assemble. I had to make changes to the panels and floor in order to get it together. Very disappointed
Reply from Sunlighten, Inc.
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience with assembly.
We would like to better understand what you ran into during setup. Our team is here to help and can walk you through installation steps or troubleshoot.
Please don't hesitate to reach out at 877-292-0020 x3 so we can assist you directly. We appreciate the opportunity to support you and help get everything set up properly.
Disappointing, received product over a month ago and have been unable to use due to faulty equipment. Now after receiving several replacement parts I have to make time, and purchase tools needed to diagnose and install them myself
Reply from Sunlighten, Inc.
Thank you for taking the time to share your feedback.
We understand how important it is for everything to work as expected from the start, and we appreciate your patience as replacement parts have been provided. Our team remains available to support you through the remaining steps needed to get your unit up and running, including providing any guidance needed for installation and troubleshooting. Please don't hesitate to reach out at 877-292-0020x3 or https://www.sunlighten.com/customer-service/#support-form.
We remain committed to helping you get fully set up so you can begin enjoying your sauna experience as intended. If you need further assistance, our team is here to help.
Love the new sauna!!
140° has never been so hot. The infrared sauna provides plenty of heat. The sound system inside is excellent.
Easy to use and like the tablet that allows me to listen to music or watch video. The delivery and installers did a great job.
Excellent results from a well put together product.
Reply from Sunlighten, Inc.
Thank you for sharing your experience, John! We’re glad to hear your sauna has been delivering the results you were hoping for and becoming part of your wellness routine.
If you’re open to it, we’d love to share your image to inspire others as they begin their own wellness journey. Just let us know if we have your permission.
We appreciate you choosing Sunlighten and are excited for you to continue building on those results over time. If any questions come up along the way, we’re always here to help.
Love it! For the brief time it worked. BOTTOM LINE: Buyer beware! If it works, you're good. If it doesn't, be prepared to spend a lot of time on hold getting to the person that can help get your issues resolved, getting parts, and getting the tech support appointment to walk you through the repair process. I ordered the mPulse Believe in January and received in early February. The glass door was shattered in shipping and Sunlighten, after running their customer care phone gauntlet, sent a new door. Shattered door not on Sunlighten, I understand this. I happily used my sauna for about a week and truly loved it and was feeling the benefits. One day, as I was using it, I heard a "whoomp" sound and it stopped heating. This was probably mid to late February. Back into the customer care gauntlet... It turns out that it may be an issue either with the control box, the console, or the USB connecting them. It took two to three weeks to get the parts, and even then they did not send every part that may be required to make the repair. At one point I became so frustrated I asked about return and was told I was outside of the 30 day return window and there would be a $500 restocking fee as well as several other fees associated with processing. I reminded them that much of the first 30 days was spent awaiting for a glass door before I could even get it running. When I asked the customer care rep to speak to a supervisor or manager on the return fees he just kept restating that I was outside of the 30 day return window and refused to elevate my issue. It is now April. I have still not received all the parts, the issue is still not fixed, and I have been unable to get a response from the tech support person that was helping me and trying to figure out what the next steps are going to be. I hope to be able to update this review in the near future with a better take. I really did enjoy it for the brief time it was operational. Right now I have an expensive wooden box in my house with a bank account that is $7k-8k lighter.
Reply from Sunlighten, Inc.
Thank you for taking the time to share your experience and for working with our team through the process.
Since your review, we have been in contact and are glad to hear everything is now up and running with your sauna. We do understand this is not the experience we aim to provide, and we truly appreciate your patience along the way.
Your feedback is incredibly valuable to us, and we appreciate you sharing it. We hope your sauna continues to support your wellness routine, and we’re always here if you need anything along the way.
Thank you for being part of the Sunlighten community.
A perfect unit for the home. Very easy to use and enjoy!
Every contact I’ve had with Sunlighten beginning December 12, 2025 with senior sales person Rene has been stellar . Rene answered all my questions and thoroughly. She valued me as a person and what I needed. I had trusted the referral source, Dr Hymen so I knew it was a top-of-the-line medically helpful sauna to buy. The people of the shipping department were incredibly helpful for me as well. It appears to me that Sunlighten carefully screens it’s employees. I was motivated to buy it to help heal my body from the effects of metastatic bone cancer in my left hip back and spine as diagnosed by a urologist July 24, 2024 I was told I “needed chemotherapy or radiation or will be paralyzed, be on morphine and die a painful death.” I chose saying no to chemotherapy and radiation because I didn’t think they would be helpful to me. Thus, using infrared treatments which I had experienced seemed like a great innovation in addition to weekly acupuncture sessions and other energy treatments, including massage and reflexology. The sauna was even more beautiful than I anticipated. The glass wall and door allow me to look at beautiful plants. I have in the room it’s in. It’s a place of healing solitude. My friend, Duane, a contractor for 50 years, said “My crew has installed many saunas, but this was the best one yet. It was very easy to assemble with clear instructions and had top of the line components.” in other words, it’s meant to make a difference in the peoples life who use it. I use it as recommended every other night. I love listening to relaxing music and sometimes reading but mainly I am busy wiping the sweat off in the 45 minutes my body is detoxing. I sleep well afterwards and every day I feel like I have more energ. I live in a three level home and I can climb up the stairs three flights from my sauna with ease and new energy. Muscle and joint stiffness disappear. It releases whatever fatigue or remnants of health issues are in my body. I look forward to using it tonight. I have two close friends who are considering buying the same sauna. The only frustration I had was filling out an evaluation on the sales person. I gave her all positive review but Trust Pilot took me on a journey to its website wanted me to get their software app and give me a tutorial. I had two other reviews on their website, including one in December for the Shift network, and the review that was posted was also positive. I jumped through all their hoops to prove I was real, including reentering the date of the review, getting an email with a code. The result? My carefully written thorough review was LOST! AI ate it for Breakfast or maybe TRUST PILOT was attacked by a AI from Iran!! My short review for Rene, the sales person evaporated and I spent 45 minutes telling her how awful the review process was because I took it seriously and shared from my heart. I am keeping a copy of it in my computer before I enter it before I enter it on TrustPilot which lost my review. I trust no person battling life and death issues will go through this process again. Rest assured Sunlighten, I’m keeping review in my software and will email it to my senior sales person. If this review doesn’t go through and I go through this experience, a second time. I trust their administration will let TrustPilot administrators know they need to make changes Pastor Roger Dieterle. Medora, North Dakota March 25, 2026
Reply from Sunlighten, Inc.
Thank you so much for taking the time to share your thoughtful experience with us, we truly appreciate it. It means a great deal to hear how supported you felt by Rene and our team, and that your sauna has become such a meaningful part of your wellness routine.
We’re also very grateful you brought your experience with the review process to our attention. That’s certainly not the experience we want for our customers, and we’re actively working with Trustpilot to better understand what may have happened and help prevent this in the future.
Your feedback is incredibly valuable to us, and we appreciate you taking the time to share it.
Thank you again for your trust and for being part of the Sunlighten community. We're always here should any questions arise. Happy saunaing!
I purchased the sauna in early February and did not get it working until March 23rd. There was an error message between the screen and the power unit after the initial install. After calling customer support several times for multiple days and waiting for long periods of time, I finally got a call scheduled to help me troubleshoot. Unfortunately, I was ghosted and no one called me for the first appointment. I finally got another appointment scheduled and had to replace the power unit, the screen, the cords connecting the two. It took five days for the replacement parts to get to my house and after an hour and half of removing and installing the new parts. After which, the problem was not fixed. Next, two new transformers were ordered and sent to me. After four days of waiting for the transformers, I installed them without a follow up call from the customer support team. I was able to get the sauna working. My wife and I love the product and hope it continues to work well because I do not have to have to call customer support if something stops working.
Reply from Sunlighten, Inc.
Thank you for taking the time to share your experience. We’re sorry for the challenges you encountered and we appreciate your patience as the issues were worked through.
We’re glad to hear you were ultimately able to get your sauna up and running and are enjoying it with your wife. Your feedback is very helpful as we continue working to improve the overall support experience, and again appreciate your bringing to our attention so we can review it internally.
Our team is always here should you need anything moving forward. Thank you again for choosing Sunlighten!
We love our mPulse sauna soooo much. Very good quality and everything including delivery was perfect.
Great sauna. It doesn’t heat up as quickly as advertised. When fully heated the exterior walls are quite warm. This indicates that there is not enough insulation. With better insulation it would heat up quicker and cost less to operate.
Reply from Sunlighten, Inc.
Thank you for taking the time to share your feedback. We’re glad to hear you’re enjoying your sauna. We appreciate your comments regarding heat-up time and performance. Feedback like this is valuable as our team continues to evaluate and improve product experience and efficiency.
If you ever have questions or would like support optimizing your setup, our team is always here to help.
I had a company install it for me, so I can’t really comment on that. The logistics of delivery was not easy. It’s a very heavy package and it’s important to get the delivery company to get the sauna to your driveway. I was lucky that the driver was willing to do that for us. Anyway, the actual sauna itself is fantastic. Very easy to use and I am loving the small droid tablet that comes installed in the M Pulse, which allows me to watch the TV when chilling in the sauna.
My mpulse doesn’t disappoint, from the delivery to the assembly, was a piece of cake. It’s getting plenty of use by me and my boys who use it for exercise and baseball recovery.
So far, so good! 😃 Enjoying getting to know the different programs and protocols. Feeling great after every session!
I spoke with my salesman over a couple of days for about three hours total. There was no high pressure sales pitch and he was actually steering me towards the next tier sauna lower than the mPulse model. I ultimately made the decision to go with the mPulse on my own. Shipment and delivery was within seven days and was well packaged. Some accessories I ordered were back ordered and delivered well after the sauna, but I did receive all of it. I will note the advertised sale price savings of the comfort package was not $194 from full price. It was actually $47 and I pointed this out to my sales rep. One person could move the individual boxes with a dolly depending on where your sauna is going but two people are recommended. I installed mine in the basement where I had French door openings to the outside so it was easy to bring into the house. The sauna is put together well and looks great. Assembly can be done with one person for everything except the roof. I received a v2 model but the installation manual wiring connections did not match the new version. It required a call to customer service to get the connections made. Customer service was responsive and we used facetime to resolve the connections. Mine is a 120v dedicated circuit. A normal outlet has the ground plug at the bottom but the provided electrical plug required that I rotate the outlet 180 degrees so the electrical cable would hang down straight. Improvements could be made to eliminate gaps around the hinges and door handle side to eliminate heat loss/small drafts. I installed inexpensive insulation strips from Home Depot to address this. I am experimenting with the different programs and have made one of my own. The sauna is in my basement where the temperature is stable. I usually let it warm up 45 minutes while I'm working out in my home gym where the sauna is also located. I have used my iPhone to schedule a session but sometimes, the tablet will log out and I have to log back in to make the connection with my iPhone. It's not a big deal since I'm in the gym setting up my warmup start time but I think there would be the possibility where the tablet would log out after a session is scheduled and then would not start the warmup, but I haven't confirmed it. The phone does notify me of warmup start and session end. I have not reached a temperature above 140 degrees but I am sweating and unlike very high temperature dry saunas, you don't find yourself running out after 15 minutes. 140 degrees may be the max even though the tablet shows 165 as a warmup. My normal routine is to work out and then finish in the sauna listening to Pandora radio for the session. The heat after my workout and listening to the radio is very relaxing and the time expires before you know it. My electrical bill has not increased significantly and I have been using the sauna nearly every day. Overall, I'm pleased with the decision to purchase. I would advise anyone interested in any sauna to know in advance what your goal is in purchasing a sauna, where you intend to put it, know the dimensions and how you'll get the largest pieces to the installation location (can you get it through doorways and around corners?), know the electrical requirements, and know the warranty, so a well informed decision can be made. I would also advise against putting an IR sauna outside simply because temperature variations can greatly affect warmup time.
The unit is being used and every body happy
We absolutely LOVE our Sunlighten Sauna! We use it almost every day, either post-workout or as a treat in itself. We are sleeping better and enjoying every feature of the sauna! Whether red light therapy for skin health and anti-aging or the detoxifying program, our sauna has made the winter months far more bearable!
Someone in our house uses this Sauna everyday. Its the best thing we have purchased in a long time. Our skin is clearer, we feel healthier and it is extremely easy to use. After extensive research this was the top brand and we have no regrets.
