Sunnamusk London - Aldgate Reviews 229

TrustScore 4.5 out of 5

4.3

2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB


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Rated 5 out of 5 stars

We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... See more

Company replied

Rated 5 out of 5 stars

Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... See more

Company replied

Rated 2 out of 5 stars

Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

  • 2, 75 Whitechapel Road, Shadwell, E1 1DU, London, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

229 reviews

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Rated 5 out of 5 stars

Lots of fabulous fragrances

Great website and easy to use . Elegant packaging especially if purchasing as a gift. Great choice of fragrances Oud Aristo is my favourite also recommended Enigma perfume oil to enhance my choice of fragrance - great pricing structure would highly recommend

April 17, 2025
Rated 1 out of 5 stars

They told me it was alcohol-free (good…

They told me it was alcohol-free (good for praying), but after buying it, I found alcohol denat and benzyl alcohol in the ingredients.

April 18, 2025
Unprompted review
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Dear Traga,

Thank you for bringing this to our attention, and we sincerely apologise for any confusion regarding the ingredients in our product. We understand how important it is to ensure our products align with your preferences, especially when it comes to being alcohol-free.

We take ingredient transparency seriously, and we are sorry for any misunderstanding. To assist you further, please contact our customer care team, and we will do our best to resolve this issue for you.

We truly value your feedback and appreciate your understanding.

Best regards,
The Sunnamusk Team

Rated 1 out of 5 stars

I never recived the perfume

I never recived the perfume . Where are they ?

March 24, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Hi Izabela,

Thank you for bringing this to our attention, and we’re very sorry to hear your perfume hasn’t arrived.

Please get in touch with us with your order details so we can investigate immediately and make this right.

Sincerely,
The Sunnamusk Team

Rated 1 out of 5 stars

Product is useless

Product is useless. Longetivity is like 2-3 minutes. Seems like I’m sprinkling water on me. No fragrance at all

March 29, 2025
Unprompted review
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Dear Barjinder,

We’re sorry to hear that you were disappointed with your purchase. We take feedback seriously and want to ensure you have the best experience with our products.

Please reach out to our customer care team, and we’d be happy to look into this for you.

Best regards,
Sunnamusk Customer Care Team

Rated 4 out of 5 stars

Sunnamusk London offers fantastic…

Sunnamusk London offers fantastic fragrances that truly stand out. Their scents are long-lasting and perfect for any occasion. The quick delivery and helpful staff, especially Yusuf at the Whitechapel branch, ensure a great shopping experience. The perfumes are unique, and their mild sweetness is ideal for colder seasons. Definitely worth a visit. ⭐⭐⭐⭐

March 22, 2025
Unprompted review
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Dear Avihai,

Thank you for your wonderful review! We're delighted to hear that you love our fragrances and had a great experience shopping with us. It's fantastic to know that Yusuf at our Whitechapel branch provided excellent service—we’ll be sure to pass along your kind words!

We appreciate your support and look forward to welcoming you again soon. Enjoy your fragrances!

Best regards,
Sunnamusk Customer Care Team

Rated 5 out of 5 stars

I went to buy some gift for Bride and…

I went to buy some gift for Bride and Groom to take it to USA,Alhamdulillah what i wanted I’ve been able to get it and special thanks to both stuff (brother and sister),they were very helpful to find the perfect gift items for me.
Thanks again to Sunnah musk collections.

March 19, 2025
Rated 5 out of 5 stars

Always a good experience

Wonderful smelling fragrances. The man in the shop is friendly and helpful in finding something you like. High quality fragrances for a very economical price and I like the story of how this shop came to be from it's humble beginnings and how they haven't forgotten it now they have grown.

March 6, 2025
Rated 3 out of 5 stars

No samples how do you expect me to buy…

No samples how do you expect me to buy from you again I only bought the one I did because of the samples you gave on my wife’s purchase, missed a trick there guys c’mon!!

January 13, 2025
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Dear Noim,

Thank you for taking the time to share your thoughts with us.

We sincerely apologise for any disappointment caused. We understand the importance of samples in helping you explore our range, and we’re sorry that we missed the opportunity to provide you with the same experience during your recent purchase.

Please know that we value your feedback and are constantly looking for ways to improve. We would be happy to offer you some samples with your next order, so please don’t hesitate to reach out to us directly, and we’ll make sure you’re taken care of.

Thank you for your understanding, and we hope to have the chance to serve you again in the future.

Kind Regards,
Sunnamusk Customer Care Team

Rated 1 out of 5 stars

Sadly I was so looking forward to this…

Sadly I was so looking forward to this perfume for months . As it is a Christmas gift from my husband . So very disappointed! You can hardly smell the perfume! It does not stay on or linger ! We payed £55 . What a dissatisfying purchase

December 19, 2024
Sunnamusk London - Aldgate logo

Reply from Sunnamusk London - Aldgate

Dear Christine,

Thank you for sharing your feedback, and we’re truly sorry to hear that your recent purchase did not meet your expectations. We completely understand how disappointing it must be, especially as this was a special Christmas gift from your husband.

At Sunnamusk, we strive to create fragrances that offer lasting and memorable scents, and we regret that this was not your experience. Fragrance longevity can vary based on factors like skin type, environment, and application method, and we would be happy to offer some guidance to help you get the most out of your perfume.

Please reach out to us directly at online@sunnamusk.com with your order details, and we will do our best to resolve the matter to your satisfaction. Your feedback is incredibly important to us, and we want to ensure you are fully satisfied with your purchase.

Kind regards,
Sunnamusk Customer Care Team

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