Sunnamusk London - Bluewtaer Reviews 134

TrustScore 5 out of 5

4.9

PKWY, DA9 9ST Dartford, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

As always, Siddika was amazing. Very helpful, patient and knowledgeable. Every time i have been there, she has been so helpful. All the staff at Bluewater were polite, never came across as pushy snak... See more

Company replied

Rated 1 out of 5 stars

Bought a bottle of ALLURING EMPRESS in blue water on Saturday 06/07/2024 and am very disappointed,the tester in the shop was great but mine doesn’t even last an hour I live about 80 miles away from th... See more

Company replied

Rated 5 out of 5 stars

Second time visiting Sunnamusk at Bluewater and the staff are always so helpful and attentive. Good range of products and I can always find what I’m looking for with their help. Service here just fee... See more

Company replied

Rated 5 out of 5 stars

Beautiful , unique, perfume . I absolutely love sweet escape . My new favourite scent. The shops and assistants are a delight ..both my sister and I bought our scented oil perfumes and my young niece... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

  • PKWY, DA9 9ST, Dartford, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

134 reviews

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Rated 1 out of 5 stars

Very disappointed to be honest

Very disappointed to be honest. When I first smelled it on a card I thought it was lovely so went back the next week and bought it. Since then I’ve used it a few times and the smell just doesn’t linger. For an eau de parfum and the price of £70…. I’m not happy.

August 4, 2024
Sunnamusk London - Bluewtaer logo

Reply from Sunnamusk London - Bluewtaer

Dear Shelagh,

We are sorry to hear that you are not satisfied with your purchase.

Please feel free to email us on online@sunnamusk.com where we are more than happy to share some tips to make your fragrance last extra long!

Kind Regards,
Sunnamusk

Rated 1 out of 5 stars

Do not buy it's a scam testers are stronger then the 100ml

Went into bluewater store the staff member sprayed heaven on earth on my wrist it was so strong we could smell it four hours was impressed went back and bought the bottle of 100ml and also with a discount of 10% so £144 she was very keen to give me this discount aswell now knowing on receipt it says non refund if discount is applied so i got home sprayed it next day it lasted a hour at most I'm so disappointed I've been completely ripped off and it's not cheap its basically sented water if a rip and a con for a major brand the claim to be using stronger testers to entice people into buying there products to then sell them a product which is just watered down and hardly smells its disgusting please please go spend your money on penhaligons a much better product for the money !!! I've sent emails and been completely ignored so disappointed 😔

July 30, 2024
Unprompted review
Sunnamusk London - Bluewtaer logo

Reply from Sunnamusk London - Bluewtaer

Hey Reece,

We sincerely apologise for your experience. We’re sorry the fragrance didn’t meet your expectations, especially after your positive in-store experience.

Please feel free to email us on online@sunnamusk.com so can find a solution for you.

Your satisfaction is important to us, and we appreciate your feedback.

Kind Regards,
Sunnamusk

Rated 1 out of 5 stars

Bought a bottle of ALLURING EMPRESS in…

Bought a bottle of ALLURING EMPRESS in blue water on Saturday 06/07/2024 and am very disappointed,the tester in the shop was great but mine doesn’t even last an hour I live about 80 miles away from the store other wise I would take it back.can’t recommend this perfume.

July 6, 2024
Unprompted review
Sunnamusk London - Bluewtaer logo

Reply from Sunnamusk London - Bluewtaer

Dear Lydia,

Thank you for reaching out to us regarding your recent purchase of ALLURING EMPRESS. We sincerely apologise for the inconvenience and disappointment you've experienced with your new perfume.

If you would like to discuss this matter further we would be more than happy to assist you. Please email us on online@sunnamusk.com

Kind Regards,
Sunnamusk
Customer Support Team

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