Absolutely love my scooter,looks brand new TBH,and at a very reasonable price. Kept informed from beginning to end by Charlie,even sorted my log book with DVLA. Delivery also superb by their own very... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Scooter serviced, and it's like riding a cloud! So smooth and quiet! The engineer was thorough, and I know I can rely on my trusted steed I originally purchased from them. The Sunshine team is friendl... See more
Company replied
If I could give 10 stars I would! Great service, and a beautiful scooter with extras at a very good price. Prompt delivery too! Highly recommended seller. I wouldn’t go anywhere else now! 😊
I can honestly say that,I’ve never been so impressed with a mobility scooter shop and there aftercare. I purchased my Scooter from them on EBay with a Year’s warranty and even though I stay well over... See more
Company details
Written by the company
Sunshine Scooters specialise in the sale and hire of pre-owned and reconditioned electric mobility scooters and power chairs. We also cover all repairs, servicing, battery replacements, insurance and mobility scooter breakdown cover.
Contact info
10 Strait Bargate, Boston, PE21 6LR, Lincolnshire, United Kingdom
- 0800 368 5188
- info@sunshinescooters.co.uk
- sunshinescooters.co.uk
4.6
Excellent
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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We bought two scooters from Sunshine…
We bought two scooters from Sunshine Scooters, a small Rascal and a larger TGA Vita. Both were fairly new, well prepared, in excellent condition and have performed well.
The service we received from the friendly and competent staff at the time of sale and subsequently has been first class and we would strongly recommend them.
We recently sold the larger scooter back to them, as it was no longer needed and got a good deal. We retained the smaller scooter after servicing by Sunshine Scooters and no doubt it will continue to be to be serviced there.
May 19, 2026
Unprompted review
Reply from Sunshine Scooters
Thank you very much for your wonderful review and continued support. We’re delighted to hear that both your Rascal and TGA Vita scooters have served you well and that you were pleased with their condition and preparation.
We’re also pleased we could assist with the purchase back of your larger scooter and continue to help maintain your smaller scooter through our servicing department.
Thank you again for your recommendation and trust in Sunshine Scooters, it is greatly appreciated by the whole team.
Sunshine Scooters restored more than my…
Sunshine Scooters restored more than my scooter...
After months of trying to find a company that would actually check my scooter battery, I was exhausted. The delays were traumatic and made my disability harder to manage day to day.
Sunshine Scooters were amazing from start to finish. From reception to the driver, everyone was understanding, patient, and didn’t make me feel rushed, dismissed or a pain in the ...
Special thanks to Charlie. He helped me when I was distressed and went above and beyond to make sure I felt supported. I can’t thank him enough.
'Dora' is now back and running better than ever and that is thanks to Sunshine Scooters. We are ready to start exploring once again!
If you need a company that listens and follows through, especially with disability needs, I highly recommend Sunshine Scooters.
May 5, 2026
Unprompted review
Reply from Sunshine Scooters
Thank you so much for taking the time to share such a thoughtful review. We’re truly sorry to hear about the difficulties you experienced before coming to us, but we’re really pleased that we were able to help get things resolved for you and bring your scooter back to full working order.
It means a great deal to the whole team to hear that you felt listened to, supported, and treated with care throughout the process. That is exactly the standard we aim for in every interaction.
Charlie will be especially pleased to read your kind words, he will be very glad he could support you during what sounds like a very stressful time.
We’re delighted to hear Dora is back up and running and ready for new adventures. Thank you again for your recommendation and trust in Sunshine Scooters. We wish you many happy and trouble-free journeys ahead.
Suberb customer service could not do…
Suberb customer service could not do enough to make sure we got the scooter 🛴 we needed value excellent delivery excellent
Highly recommended
May 12, 2026
Unprompted review
Excellent scooter delivered well…
Excellent scooter delivered well packaged and on time
May 7, 2026
Unprompted review
A Very Happy Bunny!
Scooter serviced, and it's like riding a cloud! So smooth and quiet! The engineer was thorough, and I know I can rely on my trusted steed I originally purchased from them. The Sunshine team is friendly and professional, understanding that mobility scooters are a lifeline for those of us who want the freedom and remain independent.
April 27, 2026
Unprompted review
Reply from Sunshine Scooters
Thank you so much for your lovely review, it really means a lot to the whole team.
We’re delighted to hear that your scooter is feeling “like riding a cloud” again! Our engineers take great pride in being thorough, so it’s fantastic to know that came through in your experience.
Thanks again for your kind words and for trusting us, we’re always here whenever you need us.
Warm regards,
The Sunshine Scooters Team
A good experience and great product.
I live too far away to have met face to face with Charlie but my experiences by text were excellent . He was extremely helpful and i am so pleased with my wheelchair. It is exactly as described, in fact, as good as new.
April 23, 2026
Unprompted review
Reply from Sunshine Scooters
Thank you very much for your kind review. We’re delighted to hear that you’re so pleased with your wheelchair and that it met your expectations exactly as described.
Although you were unable to visit us in person, it’s great to know that Charlie was able to assist you effectively via message and provide the support you needed. We’ll be sure to pass on your kind feedback to him.
Thank you again for choosing Sunshine Scooters, we really appreciate your support and wish you all the best with your wheelchair.
Lovely scooter,good price ,good…
Lovely scooter,good price ,good delivery.Professional staff. Good buying experience
April 9, 2026
Unprompted review
Reply from Sunshine Scooters
Thank you so much for your kind review!
We’re really pleased to hear you’re happy with your Monarch Genie scooter and that you found the price, delivery, and overall experience to your satisfaction. It’s great to know our team made a positive impression too.
If you ever need any support or have any questions in the future, we’re always here to help.
Wishing you many enjoyable journeys ahead!
What a great company.
What a great company. They are very helpful and polite. They came and collected my fathers mobility scooter, serviced it and brought it back. They explained everything and the price was very good. Will defaintely use them again.
March 27, 2026
Unprompted review
Reply from Sunshine Scooters
Thank you so much for your fantastic review!
We’re really pleased to hear you were happy with the collection, service, and return of your father’s mobility scooter. It’s especially great to know our team took the time to explain everything clearly and provided good value.
We truly appreciate your support and look forward to helping you again in the future.
Many thanks,
The Sunshine Scooters Team
Looked after from the time I rung them
Looked after from the time I rung them. To delivery.
Well done 👏
March 25, 2026
Unprompted review
Reply from Sunshine Scooters
Thank you for your lovely review!
We’re so pleased to hear you felt looked after from your first call right through to delivery - that’s exactly the experience we aim to provide.
We really appreciate your support and hope to help you again in the future!
Many thanks
The Sunshine Scooters Team
Absolutely love my scooter from Sunshine Scooters
Absolutely love my scooter,looks brand new TBH,and at a very reasonable price. Kept informed from beginning to end by Charlie,even sorted my log book with DVLA. Delivery also superb by their own very helpful driver,so no pallet to dispose of. All in all so very pleased and I couldn’t recommend Sunshine Scooters highly enough.
March 19, 2026
Unprompted review
Reply from Sunshine Scooters
Thank you so much for the lovely review – it really means a lot to us!
I’m so glad to hear you’re loving your scooter and that it’s living up to expectations. We always aim to have them looking and feeling as close to new as possible, so that’s great to hear!
It was a pleasure keeping you updated along the way, and I’m happy we could get everything sorted with the log book for you too. I’ll also pass your kind words on to our driver – he’ll really appreciate that!
Thanks again for choosing Sunshine Scooters and for taking the time to recommend us – it genuinely means a lot. If you ever need anything at all, we’re always here to help.
All the best,
Charlie
After deciding on the model to suit my…
After deciding on the model to suit my needs , i contacted Sunshine scooters to arrange this purchase , everything was dealt with professionally and with care , communication to arrange delivery was brilliant , the scooter arrived earlier than stated so that i could get on with the rest of my day , brilliant service , MANY THANKS i might be back soon .
March 18, 2026
Unprompted review
Reply from Sunshine Scooters
Thank you so much for your kind words – we really appreciate you taking the time to leave us a review! 😊
I’m really glad we could help you find the right model to suit your needs and that everything went smoothly from start to finish. Great to hear the communication and delivery worked well for you too.
Enjoy your scooter, and we’ll be more than happy to help if you decide to come back for anything in the future!
Many thanks again,
Charlie
Great to work with kept me updated on…
Great to work with kept me updated on each step and didn't do any other work without asking first. Prices are excellent and nothing is to much trouble will definitely be using again.
March 17, 2026
Unprompted review
Reply from Sunshine Scooters
Thank you so much for your kind review Mark - We really appreciate. We are glad we are able to get your Kymco back running & on the road again.
If there is anything else we can help with, please don't hesitate to get in touch.
Many thanks,
Sunshine Scooters
I was very pleased with the service…
I was very pleased with the service offered by Charlie at Sunshinescooters. The initial scooter I purchased was on test driving it at home was unsuitable. I contacted Charlie who without any questions or fuss offered to collect the scooter and refund me the purchase price. As I was searching the other scooters for sale on the site I saw TGA Breeze that would be ideal for me. I messaged Charlie and we quickly arranged for collection and delivery of the new scooter for the same day. The scooter arrived yesterday and I am delighted with it and very grateful for Charlie’s patience and understanding. I would fully recommend both Sunshinescooters and Charlie to anyone. Well done Charlie.
February 19, 2026
Unprompted review
We seen sunshine scooters on ebay
We seen sunshine scooters on ebay , and bought a scooter and it was brilliant, but it came up with a fault, and you can always judge a company with there aftercare service , and simply superb, they went above and beyond , Charlie who delt with the fault was truly amazing , they picked it up and kept informed throughout the repair and delivered it back to us ,
So if if looking for a mobility scooter give them a try you wont be disappointed
Simply amazing
Thank you Charlie a true credit
February 13, 2026
Unprompted review
And it all went wrong
I thought I was on a winner when I came across Sunshine Scooters. The pre-sales advice and speed of answering emails was great, then sale price of the scooter I bought was good too.
So I made my purchase, it was delivered, that’s where it all went wrong.
On the day of delivery, taking it off the pallet and just driving it up the garden path to the shed, it’s rattling like no one’s business. It seemed to be a loose panel on the back, maybe knocked during delivery, I don’t know.
When the weather was next dry enough I had a look and found I could not get the battery cover panel to sit right, so contacted Sunshine Scooters for advice. After several emails they turned out to be pretty useless and I thought I had fixed it myself.
A short while later the rattle reappeared so I contacted Sunshine again but after a couple of emails they stopped responding!
Next issue, when I purchased, I was told that Sunshine would send off for the V5c log book in my name for me. Nearly 2 months now and no V5 has arrived. I contacted Sunshine, and have very little confidence that they actually sent off for one.
Such a shame as I had high hopes pre-sale and would happily have purchased again and recommended to the many disabled people I know, and groups I’m a member of.
Why do some companies insist on just taking the money and not caring?
EDIT:
In reply to Sunshine Scooter's reply
Of course your customer service was 5 star pre-sale, you're after my money at that point
5* ratings across the board apart from mine you say? Did you miss the 1* review you received on 29th April? Also please remember that most of your very few reviews are from customers that you know are happy and you've asked to review you.
At no stage did you cease communication via email, oh perhaps you could clarify, on 3/12/25 you asked for photos of the loose panel and lugs, I responded, and that the was last I heard from you, perhaps it got lost in the email system?
As for Sunshine Scooters resolving any concerns propmtly and professionaly, this has not been my experience. Especially telephoning me early on a Sunday morning when after you've seen and taken exception to my review!
Further Edit: It seems that if you leave a negative review for Sunshine Scooters, they will report you, beware
Ahh now the porkies begin: I quote the email I received from Trustpilot "sunshinescooters.co.uk has flagged your review for containing defamatory content"
February 1, 2026
Unprompted review
Reply from Sunshine Scooters
Hi Duncan,
We’re genuinely disappointed to read your review, particularly as you highlighted how positive your experience was prior to delivery. Providing clear advice, good value and ongoing support is exactly what we aim to do, which is reflected in our 5 star reviews across the board, aside from this one.
For clarity, we have responded to 17 separate emails from you regarding both the panel concern and the V5C process. At no stage did communication cease from our side. However, we did not receive a phone call to discuss matters directly, and we would have welcomed the opportunity to resolve this quickly via a conversation.
Regarding the reported rattle: the scooter was inspected prior to dispatch. Minor panel movement can occasionally occur during pallet transport. As you know, we offered support and guidance, and we remain happy to send an engineer to inspect the scooter if required. Additionally, within our 30 day return policy, we would have issued a refund had you been unhappy with the product. All of our scooters are also supplied with a 12 month warranty for complete peace of mind.
In relation to the V5C, this was submitted to the DVLA for reassignment from trade ownership. There are currently well-known delays at the DVLA for this process, which are unfortunately outside of our control once the application has been made. We understand delays can be frustrating, but this does not mean the paperwork was not submitted.
We certainly do not “take the money and stop caring.” Our full email history demonstrates continued engagement, and we remain willing to resolve any outstanding concerns promptly and professionally.
Kind regards,
Sunshine Scooters
Response to edit:
Hi Duncan,
Thank you for your further comments.
To clarify, correspondence did not cease on 03/12/25. We have sent emails to you since that date, and our records show continued replies to your queries. At no stage did we intentionally stop communicating. If any individual email was not received, that would of course be unintentional, and we would have responded had we been made aware.
With regard to the telephone call, we attempted to contact you in order to resolve matters quickly and constructively. The call did not connect successfully. Our intention was simply to discuss the situation directly, as we believe that is often the fastest way to reach a resolution.
We remain open 7 days a week specifically so customers can reach us easily, and we are always happy to speak by phone if preferred.
As previously stated, we are more than willing to arrange an engineer inspection under your 12-month warranty if the rear panel concern persists. The offer to assist with the V5C process also remains in place, and we continue to monitor this with the DVLA.
Our focus remains on resolving this professionally and ensuring you are supported.
Kind regards,
Sunshine Scooters
Further response to edit:
Hi Duncan,
We would like to clarify that at no point did we “report” a review. We simply used the Trustpilot feature to request further information because we were trying to understand your experience better and resolve the matter.
Our records show that we continued to send emails and respond to your queries after the date you mentioned. The request for additional details was simply to help us investigate your concerns, nothing more.
We remain committed to resolving any outstanding issues professionally. As previously stated, we are happy to arrange an engineer inspection under your 12 month warranty if the rear panel concern persists, and we continue to monitor and chase the V5C process with the DVLA.
Our goal is always to provide clear, helpful communication and to ensure our customers feel supported before and after purchase.
Kind regards,
Sunshine Scooters
We would like to clarify the situation regarding the Trustpilot notifications. Both reviews were flagged because they contained inaccurate statements regarding our business practices.
What’s not to like?!
Really easy company to deal with. Charlie was friendly, knowledgeable and efficient. The transaction was easy and pleasant. I felt in very safe hands and am super pleased with my scooter. I would highly recommend this company and would be happy to deal with them again.
February 5, 2026
Unprompted review
Reply from Sunshine Scooters
Thank you so much for taking the time to leave such a lovely review.
It was an absolute pleasure to help you, and I’m really pleased to hear that you felt comfortable and well looked after throughout the process, that’s exactly what we aim for. I’m especially glad you’re happy with your scooter!
Your recommendation genuinely means a lot to us, and we’d be delighted to help you again anytime in the future.
Wishing you many happy miles 😊
Charlie
Expertise
Very clear communication dealt with all issues . Promptly and efficiently Very pleased with their manner on the telephone .will use them again. Thank you.
December 30, 2025
Unprompted review
Outstanding in every way!
This is one of the very best disability scooter suppliers anywhere, it's hard nowadays to sort the wheat from the chaff but Sunshine Scooters is exemplary in every way. Customer service was outstanding and Charlie kept me advised regularly about delivery, which was superbly organised and very fast, despite being in the hectic pre-Christmas period. The scooter itself was even better than described and in virtually new condition. What a very great pleasure it was to deal with such a genuine, knowledgeable, friendly and helpful outfit. Highly recommended, go for it!
December 9, 2025
Unprompted review
Great service
Great service from online purchase to very fast delivery of mobility scooter. Would definitely use again.
November 24, 2025
Unprompted review
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