Sunspel  Reviews 89

T shirts are very expensive and quality is remarkably poor. Collars don’t stretch over your head and are too thin. T shirt quickly loses shape. Prone to bleach spots. Refunds take 28 days and difficult to get through to customer services. Returns aren’t free. Apart from that great!

I have been a loyal customer of this company and have purchased various items from them, including polo t-shirts, shoes, and jackets. However, I have noticed a decline in the quality of their products lately.

I bought six T-shirts that all shrank, despite proper care, and despite reaching out to the company for assistance, I have received no response.

I bought a sea island cotton polo shirt and I am extremely disappointed with it. After one careful wash the shirt is badly misshapened. These shirts are not cheap and this sort of thing should not happen.

Having brought quite a few things from Sunspel I have found the choice, quality and price to be competitive with other brands. I have no issues with washing or colours fading. Just wish they would venture into more brighter colours also maybe some patterned summer short sleeved straight bottom short sleeved shirts

Pay to return items. Terrible fit which is a shame as quality fabric. PAY TO RETURN ITEMS? w!f? that's a pretty old school policy which really doesn't cut it in these days of internet shopping. CEO needs to take a long look at these reviews and make some changes. It better not take 28 days to process my £800 quid refund....

Great sale and delivered promptly. Will use again.

Spent over 500 quid in store, wasn’t allowed to use the toilet for a wee, staff only! … ridiculous

Excellent products of the highest quality. Great service and return policy. Would highly recommend.

Bought a riviera t-shirt. Wore it once. Washed at 30°. The collar is now completely misshapen and all loose. It ruins the whole look of the t-shirt. Expensive t-shirt but garbage in all honesty. Avoid this brand. I won't be back.

I bought 2 polo tops very expensive I wore them on holiday only for them to be what I describe as bleached by the sun surly this is a fault in materials I have emailed but no response from them has anyone else had this issue

Sunspel makes truly excellent, simple, classic clothing. I really don't think that you can beat them from a product perspective. The shopping experience is also always a great one. I also now see that there is a new website which looks great and works really well!

I bought a couple of t-shirts from their online store.

After washing by hand, and using a detergent for coloured items, there was a white stain on the t-shirt.

I queried this via email, and was told that it was due to using a bleaching agent.

I replied stating that no bleaching agent was used during washing the garment.

There has been no reply to this email.

I expected better after-sales service and would not buy from Sunspel in the future.

I buy a lot from sunspel, and 90%+ of the time have been very happy. I love their loopback sweatshirts, sea island cotton briefs and sweatshirts and of course the classic tee. I've also bought cashmere and woollen items on many occasions which have served me well. I do think they could improve the returns process in making it cheaper and streamlining the time. But aside from that it's a great company.

Generally customer services when needed have been great, I had some issues post brexit with DPD/DHL not understanding rules, 1 quick email to sunspel and it all got taken care of. That all seems ironed out now and it's back to being hassle free to buy their clothes in Europe.

I would like to see a few more english made products as 70%+ of what I buy is made in Portugal and i'd like to see a bit more balance

Refunding may take up to 28 days? Laughably long. Delays due to Covid are long past, nor is having a sale on selected items a valid reason. It shouldn’t take more than a week.

Update June 9th:
I just checked, but my online statement still doesn’t show that the return’s been credited.

excellent quality reasonable prices colour variety and most of all great staff

I purchased a Riviera T shirt. The quality is fine and the delivery was prompt. I mistakenly thought that these T shirts are made in the UK whereas they are made in Portugal. I should have ordered the Classic T shirt which is made in the UK as I like to support UK manufacturers. Lesson learnt - I need to pay more attention when making online purchases.

I used to be a regular customer, with probably around a dozen in store visits and half a dozen online a year, but due to their diabolical "sod you!" attitude to customer service, I barely shop with them once a year, and when I do online, it goes bad.

Like this time.

I paid extra for expedited shipping. Anyone in online retail and who buys regularly knows that means next day delivery, and DPD emailed me to tell me that it would indeed be delivered on the next business day, so I arranged to work from home.

However, for whatever reason it didn't happen and so I raised this with Sunspel customer services to request return of the expedited delivery charge, where upon 'Jess' informed me that they would not refund.

They have taken my money for a service which they didn't deliver, and this amounts to theft.

I'd urge them to look back through my order history over the last decade and compare it to the last couple of years.

Observe the drop off and draw your own conclusions.

They may have a decent product, but their customer service is dire. Truly woeful. Compare and contrast to John Smedley - similar in heritage and in aesthetic. Their customer service is excellent.

Poor show Sunspel. I have little reason to return now. You have lost a long standing and valuable customer.

Clothes passable but dubious practices. Pay for returns and do not refund any payments, despite saying they have!

Clothes are fine, but returns and refunds are a real chore. Seems like a minimum 4 week turnaround (and counting...) which is incredibly poor. Last time I will use this company.

Back in late summer 2021 I visited the Jermyn street store in London. I tried on a T-shirt, sweater, and their premium Japanese loopwheel sweater. I decided on passing on their regular sweater and go with the Japanese produced garment and to date comfort wise it is the most comfortable sweater I own. The store was more of a boutique, small in size but in my opinion it gives a more personal feel. The staff were helpful and pleased to advise. After a few months of having this great sweater I decided to buy a second one from Sunspel's website, and their online service was seamless. If you want to try a premium clothing brand then try them, their great sweaters will put a spell on you.