I ordered 2 pairs of sunglasses which was supposed to be 7 - 10 business days and on the shop app it says they are still preparing the order . It’s been almost 3 weeks . I just want my sunglasses p... See more
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I wish I knew its a Chinese company after falling victim to 1 few years ago now they use other platform to scam people, 2 pairs of glasses before Christmas hoping to rock my holiday but I guess they p... See more
Company replied
I requested the cancellation of an order made by error right after I've set it yesterday. Unfortunately many links doesn't works on their page, included the refund form which in their words is the onl... See more
I ordered three pairs of sunglasses. They were all sent separately, the first two arriving weeks apart and the third never arriving. Why they weren't sent as one package who knows? When I advised... See more
Company replied
1.6
Bad
1K reviews
Hasn’t replied to negative reviews
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I’d give ZERO stars if I could.
I’d give ZERO stars if I could.
The product is nothing like what you see in ads or on the site... EXTREMELY CHEAP, oversized and just downright ugly. Believe me when I say you’ll NEVER wear them.
The kicker? I didn’t even get the item I purchased. They sent me another one and when asked about it they say “the color looks different because of lighting”... What?? No amount of lighting will turn a blue frame into a yellow one.
They claim to offer money back guarantee (not true)
Lol you’ll see they’ve 5 star REVIEWED THEMSELVES
AVOID AVOID AVOID unless you’re into wasting money... and if that’s the case, just burn your Benjamins, at least it’ll keep you warm.
November 22, 2019
Unprompted review
Reply from Sunvoss
Hi A,
Thank you for your honest review. We understand your situation right now. It can be frustrating. We apologize if you have to encounter this kind of experience but we do appreciate your honesty towards us. As we have checked we have sent you an email regarding your concern and have not responded yet. I humbly suggest responding so that your concern will be addressed the soonest. Thank you!
Sunvoss sunglassies
Fantastic sun glassies, light and glumorous just perfect.!!!
November 11, 2019
Unprompted review
Reply from Sunvoss
Hi there,
Thank you for giving a shot. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.
Have a great day!
Fly shades
Hi, It was good, easy breezy, like your style, plus had frames with the length and width that I needed for my eye problems , thank you
November 10, 2019
Unprompted review
Reply from Sunvoss
Hi Clarence,
It is glad knowing that you had an easy experience placing an order. May you have chosen the item that suited your interest and style. Hoping for your patience.
Have a great day!
Well communication wise you guys are…
Well communication wise you guys are doing a standup job with this so I think I'm making a great decision by doing business here; shades are awesome visually online like your selections are like a must have for me . Hope everything goes well as this being my first purchase and all lol; but that's about it we will see
November 10, 2019
Unprompted review
Reply from Sunvoss
Hi Ian,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Have a great day!
Excellent designs and prices
Excellent designs and prices . I'm excited to receive my sunglases.
November 8, 2019
Unprompted review
Reply from Sunvoss
Hi Alexys,
We are glad that you loved shopping in SunVoss. May you have found the item you've been looking for. We can't wait for you to receive it soon. We love you, too! Have a great day!
Great sunglasses
Great sunglasses, ordered my first one and cannot wait :)
November 7, 2019
Unprompted review
Reply from Sunvoss
Hi Moe,
Thank you for leaving us a review! We are committed to providing good service to our customers and this includes making sure that all orders are delivered on time.
First time ordering and I can say I’m…
First time ordering and I can say I’m very satisfied. My sunglasses look very sophisticated and up to date with current trends for a great price.
November 4, 2019
Unprompted review
Reply from Sunvoss
Hi Markeese,
Thank you for complimenting our products and prices. We really appreciate it. We hope to see you soon in our shop again. Until your next purchase! Thank you.
I had a great time shopping in your…
I had a great time shopping in your store and I've been telling my friends about it. And I just can't wait to have my order delivered to me.
November 1, 2019
Unprompted review
Reply from Sunvoss
Hi Ethal,
Thank you for leaving us a review! We are committed to providing good service to our customers and this includes making sure that all orders are delivered on time.
You have a great collection of glasses …
You have a great collection of glasses and so many options to choose from and prices variety , keep on the good work and good luck :)
October 29, 2019
Unprompted review
Reply from Sunvoss
Hi Mohamed,
Thank you for complimenting our products and prices. We really appreciate it. We look forward to working with you again in the future!
I like the product
October 29, 2019
Unprompted review
Reply from Sunvoss
Hi there,
We are happy that you leave us these positive notes, and thank you for the 5-star review.
Consistent!
Had doubts at first since it is an online shop but It all started to clear out when I've read about multiple reviews and tried it for myself, ordered my first pair of shades and the consistent email/updates is the greatest assest of this business. More power to the staff and manager.
October 28, 2019
Unprompted review
Reply from Sunvoss
Hi Ivan,
We couldn't ask for more from a customer but their satisfaction and happiness after shopping with us. We would like to thank you for your purchase and for the recommendation. We do hope that we'll hear more from you.
Have a great day!
I have not received the item purchased…
I have not received the item purchased yet but at this stage it seems it will be an easy business to deal with as all communication is great !!
October 20, 2019
Unprompted review
Reply from Sunvoss
Hello, Enzo!
We understand that you have not yet received your purchase. Our team is still processing your order. Don't worry, in a few days, you will receive your tracking numbers and will also receive bits of follow-up emails regarding the status of your order. Kindly keep your line active to receive these emails.
Hoping for your patience. Thank you for your honest and positive feedback, Enzo!
I am so excited to receive my order
I am so excited to receive my order! Not only I love the way the transaction went and the fast service received but the customer service was absolutely superior!
Thanks and looking forward to do more business with you!
October 19, 2019
Unprompted review
Reply from Sunvoss
Hello, Eduardo!
We are grateful for your positive feedbacks, Eduardo! We aim for our customers' happiness and satisfaction so it really means a lot to us. We hope this outstanding experience of yours will continue on until you receive your sunglasses. We also hope for your patience! Have a great day!
I'm happy to be buying your product…
I'm happy to be buying your product hope it will meet my expectations
October 18, 2019
Unprompted review
Reply from Sunvoss
Hi, Hlayisa!
We would like to thank you for making a purchase in our shop. We also hope for the same thing as you. We can't wait for you to receive your glasses! Have a wonderful day!
Dope stuff!
Came across this site scrolling through my TL on Twitter and I was super impressed, a lot of dope shades for super affordable pricing, will continue to do business in the future. Peace!
October 18, 2019
Unprompted review
Reply from Sunvoss
Hello, Royale!
We are glad that you came across our shop on your Twitter feed/timeline and decided to purchase without hesitation. Your compliments are highly appreciated. It's overwhelming, Royale. We hope to see more of you here in the future as well! Have a wonderful day!
After the 7544th spam ad on IG
After the 7544th spam ad on IG, I just wanna say, STOP! Also, isn't it obvious these positive reviews are all from the same Chinese conman? These look like dollar store sunglasses being upsold as designer products.
October 18, 2019
Unprompted review
Reply from Sunvoss
Hello, Anton!
We are sorry to hear this from you. We would like to clarify that we sell the products in our store genuinely. We are not affiliated with any shop however we are responsible for the quality of our products. We hope we can make it up to your concern. Kindly respond to our private message. Thank you!
Do not buy from this website!
Do not buy from this website. Ordered a pair of sunglasses on Oct. 15 and item hasn't arrived and it is extremely hard to get hold of costumer service to receive a refund. Highly unrecommended!!!
October 16, 2019
Unprompted review
Reply from Sunvoss
Hi Evelin,
We completely understand how frustrating it must be on your end. We sent you an email kindly, check it.
Thanks!
I had a nice experience while browsing…
I had a nice experience while browsing through the variety of available glasses. My rating matches my opinion however I would like to point out 2 things:
1. Please make sure to change the dimensions images, because the one that should represent the length of the stems isn't shown correctly.
2. Keep up the good work.
October 15, 2019
Unprompted review
Reply from Sunvoss
Hi Stefan,
We really loved reading your positive comments towards us. We always aim for our customer's happiness and satisfaction. Your feedback is greatly appreciated. We are improving our product, each day, day by day. If there are any other features that you'd like to suggest, please do let us know.
Have a great one! :)
Glasses broke on me. :-(
I had this pair of sunglasses for roughly 4 months after purchasing and never once dropped them and allow them to become damaged or outside their included carrying case. Just today as I was taking them off then right temple part just failed and snapped off right where the hinge/screws end. I think given their policies it's been too long for them to allow it to be returned for a replacement or refund. This was a risk spending as much money as I did on fancy sunglasses and a bad first impression on this store's products.
October 15, 2019
Unprompted review
Reply from Sunvoss
Hi Rory,
We are sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. Kindly send us an email so we can help you further with your concern.
Thank you!
Absolutely the worst customer service
Absolutely the worst customer service. I placed an order over 2 months ago and still no tracking number, just an email say it slipped through the cracks. No one will help me cancel the order nor refund my money Horrible experience would not recommend
October 14, 2019
Unprompted review
Reply from Sunvoss
Hi Frankie,
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We pride ourselves on maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you.
We have sent you a private message. kindly check it. Thank you.
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