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The information on this page is based solely on product reviews written by customers of Sunway via Trustpilot.
Rooms were nice good air con and clean. Staff n hotel were lovely too
Reply from Sunway
Dear Ms. Gaughran
We appreciate you taking the time to send us your feedback on your recent stay at the Cavalieri Art Hotel in Malta and we were delighted to learn that you had a good holiday there. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Had a lovely time , Only issue was the pillows and was with a group and that was there only problem as well .
Reply from Sunway
Dear Ms. Corrigan
We appreciate you taking the time to send us your feedback on your recent stay at the Cavalieri Art Hotel in Malta and we were delighted that overall you enjoyed your stay there. Your comments regarding the pillows have been noted and will be passed to all concerned persons at this hotel for their consideration to take corrective action. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Lovely hotel , very central but shop around for the restaurants as they can be quite expensive. I would definitely recommend this hotel
Reply from Sunway
Thank you for taking the time to send us your feedback which is very important to us in helping us to maintain and improve our standard of service. We were delighted to read that you enjoyed your time at the Cavalieri Art Hotel in Malta.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Issues with transport from airport otherwise all good
Reply from Sunway
Dear Mr McCabe
We greatly appreciate you taking the time to send us your feedback on your recent holiday to the Cavalieri Art Hotel in Malta. Whilst i was sorry to read and apologisee that there were issues with your transfer i was delighted that everything else met with your satisfaction. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Hotel was very nice food at breakfast lovely and plentiful. Only issue we had was patio door wudnt lock.... we did bring this up with reception and they did send up maintenance but still wasnt rectified.
Reply from Sunway
Der Ms. Murphy
We greatly appreciate you taking the time to send us your feedback on your recent holiday to the Cavalieri Art Hotel in Malta. We were delighted to read that overall you enjoyed your stay there however it was disappointing that you had an issue with the patio door which unfortunately was not resolved and we apologise for that.Once again thank you for your feedback which is very important to us and helps us greatly in our aim to to constantly maintain and improve our standard of service.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Nice hotel and breakfast was lovely. Helpful staff. Rooms are good too. Only issue was both pools were closed.
Reply from Sunway
Dear Mary
We greatly appreciate you taking the time to send us your review on your recent holiday at the Cavalieri Art Hotel and despite the swimming pools being closed for this time of year we were delighted to read that you had an enjoyable holiday in Malta. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
The hotel is in a great location, overlooking the water and a 10 minute walk into St Julians. However, we had a very poor experience at check-in. We arrived at 2 am, about 30 mins later than expected and there was only one receptionist on duty for about 30 people arriving as a group. The process was b very slow, as passports had to be uploaded onto the system and everything was done using a tablet. Some people didn't get to bed until 3 30am! Apparently they didn't know what time we were arriving! The group who arrived the day before had the same experience - how could they not know the approximate time of arrival with a large group? Also, we experienced a lot of insect bites in our hotel room. We had our sliding door opened initially, as the air con was not working, so we thought it was mosquito bites. However, even with the door closed, the bites continued - could it have been bed bugs? The restaurant had a good breakfast selection, but wasn't a particularly pleasant room, more like a canteen. It lacked atmosphere and was noisy. Th bar food was very good and the bar staff were friendly and efficient. The bar area is a covered terrace with an outdoor area and beautiful views over the water.
Reply from Sunway
Dear Jo Co.
Thank you for taking the time to share your detailed feedback following your stay at the Cavalieri Art Hotel. We truly appreciate both your positive comments and your constructive observations.
We are pleased to hear that you enjoyed the hotel's waterfront location, the proximity to St Julian’s, and that you had a positive experience with our bar food, service, and terrace views. Your kind words about the bar staff employed are especially appreciated and will be shared with the team.
We were sorry to hear about the delay in check in and sincerely apologise for the difficulties you experienced and we understand how frustrating it must have been to arrive late at night and face delays, particularly after a long journey. Large group arrivals should be planned and managed more efficiently, and we regret that this was not the case during your stay at the Cavalieri Art Hotel . Please be assured that your comments have been shared with all relevant concerned persons at this hotel so that their procedures can be reviewed and improved for future group arrivals.
We are also very concerned to learn about the insect bites you experienced. This is certainly not the standard we aim tour Hotel Partners o provide. Having said that I know that this hotel follows strict hygiene and pest-control protocols, and had this been reported during your stay, they would have immediately arranged an inspection and taken appropriate action. Nonetheless, we have passed your feedback to their housekeeping and maintenance teams to ensure thorough follow-up and prevention.
Regarding the breakfast area, we appreciate your honest feedback about the atmosphere and noise levels and whilst we are glad you enjoyed the variety offered, we acknowledge that ambience is an important part of the dining experience, and again your comments will be considered and passed to all concerned.
We thank you once again for your valuable feedback and we regret that certain aspects of your stay did not meet expectations, but we hope to have the opportunity to welcome you again in the future and allow Sunway to provide a more seamless and enjoyable holiday experience.
Kind Regard
Kathy Cashe
Customer Service Manager
Sunway
Absolutely amazing spotless hotel the best friendly polite staff. Definitely go there again
Reply from Sunway
Dear Ms. Carroll
We greatly appreciate you taking the time to send us your feedback on your recent stay at the Cavalieri Art Hotel and we were delighted to learn that you enjoyed your stay there. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Had a fabulous holiday in Malta staying at this lovely hotel. Spotless clean and everything one could ask for regarding variety for breakfast. Staff are very friendly too. Overall a great hotel in a great location. Will definitely be back
Reply from Sunway
Dear Ms. Hanway
Thank you for taking the time to send us your feedback on your recent stay at the Cavalieri Art Hotel and we were delighted to learn that you enjoyed your holiday. Thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
All satisfactory except for checkin which took 2hrs for some in the middle of the night with one person on desk. No excuse, as they were well warned in advance of a large party(40) due in that night. Not a good start!
Reply from Sunway
Dear Ms. Mc
Thank you for taking the time to send us your review which we greatly appreciate. Your comments regarding the check in has been noted and will be passed to all relevant concerned persons at the Cavalieri Art Hotel. Otherwise i wad glad to read that you enjoyed your time at this hotel.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
This is a good hotel with a great location. Breakfast was great but their check in process during the night was frustratingly long.
Reply from Sunway
Dear Ms. Cantwell
Thank you for taking the time to send us your review which we greatly appreciate. Your comments regarding the check in has been noted and will be passed to all relevant concerned persons at the Cavalieri Art Hotel. Otherwise i wad glad to read that you enjoyed your time at this hotel.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
The location of the hotel is Amazing, close to restaurants/bars. Very clean also. The buffet breakfast was really good.lots of choice. The waiting staff were very good. The check in process was very slow.As a family I had requested a joining rooms, the hotel could not accommodate this, which was really disappointing. I also believe the reception staff could work on their customers service and learn more from their waiting staff on how to deliver this. If the room situation has been resolved I would have rated my experience higher.
Reply from Sunway
Dear Client,
We greatly appreciate you taking the time to send us your review on your stay at the Cavalieri Art Hotel and whilst i was delighted to read you positive comments i was disappointed that not all aspects of your stay met with your entire satisfaction. Please be assured that your observations have been noted and will be passed to all relevant concerned persons at the Cavalieri Art Hotel requesting that all necessary corrective action is taken. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Great location, convenient and within walking distance of local shops, beach and bus routes. Hotel was comfortable and clean.
Reply from Sunway
Dear Gill.
Thank you for taking the time to send us your feedback on your recent stay at the Cavalieri Art Hotel and we were delighted that you enjoyed your time there.
Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Top class hotel, beautiful location and professional staff. I will definitely return.
Reply from Sunway
Dear Ms. Murray
We greatly appreciate you taking the time to let us know that you enjoyed your stay at the Cavalieri Art Hotel and thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Id give this hotel 3.5 stars The hotel is quite impressive when you arrive.Lovely bright lobby with art work etc Poor area is nice as is the pool. Bedroom was spacious and comfortable and the view over the sea and balcony was great to have. When we arrived there was a bad smell in the bathroom. The bathroom itself was quite tight to get in and out of and there was a large chip out of the sink. It seems the hotel has been renovated to some extent but some areas have not been improved. Breakfast is good -lots of choice but more unhealthy options than healthy ( choice of fruit was not great) I would say, that the staff could be friendlier. They weren't rude but not very friendly- felt like guests were just tolerated. The BIG issue we had was with the heating. Although it was Malta in March, the weather was warm enough ( about 20 deg C) but there was heating on all over the hotel and in the bedroom in particular - it was really uncomfortable. When we asked about this at reception, we were told that the heating was centralised and stayed on in the evening so there was nothing they could do.We didnt sleep well due to this. While we were in the room in the mornings and before going out in the evening, we had to have the window wide open AND keep the door open with a shoe to let air circulate- which isnt great for privacy. It was a pleasant hotel to be in most of the time but the heating issue was a big negative for us
Reply from Sunway
Dear Ms. Fagan
Thank you for taking the time to share your experience at Cavalieri Art Hotel. We appreciate your detailed feedback and are sorry to hear that certain aspects of your stay did not meet your expectations.
We are glad you enjoyed the hotel's design, spacious rooms, and sea views, as well as the breakfast selection. However, we regret that the bathroom condition and heating system impacted your comfort. Your comments about the heating and staff friendliness are particularly valuable, and we will address these with the Cavalieri Art Hotel to help improve guest experiences moving forward.
Your feedback is very important to us as it helps us improve our standard of service and we would welcome the opportunity to be of assistance to you again in the not too distant future when we are fully confident that all arrangements made on your behalf will meet with your entire satisfaction.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Beautiful room & fabulous breakfasts. Amazing selection of food. All the staff staff were very friendly & helpful. This was my second visit & I will definitely return. Wonderful experience. Thank you Cavalieri Art Hotel.
Reply from Sunway
Thank you for sharing your experience at the Cavalieri Art Hotel. ;We were delighted to hear that you enjoyed the beautiful room, fabulous breakfasts with an amazing selection of food, and that the staff were friendly and helpful. Your intention to return for a third visit speaks volumes about the quality of service and hospitality you received. Thank you for taking the time to let us know and we would welcome the opportunity to be of assistance to you again in the not too distant future.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Fabulous hotel
Reply from Sunway
Dear Mr. Lowry.
We were delighted to read that you enjoyed your stay at the Cavalieri Art Hotel and thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Reception area lovely, staff amazing friendly and helpful, rooms spotless location perfect only fault shower very weak but it did not take from stay, also breakfast excellent with great choices, would certainly recommend.
Reply from Sunway
Dear Ms. Curley
We were delighted to learn that you enjoyed your holiday at the Cavalieri Art Hotel and we will be happy to pass your kind words to all concerned persons at this hotel and i know that they will be very pleased that you were happy with the service provided to you. Thank you for taking the time to let us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Perfect location very clean good size rooms and comfortable bed Massive selection for breakfast very good lovely staff only had breakfast as so many fabulous restaurants in the area Overall great hotel would stay again for sure
Reply from Sunway
Dear Orla.
Thank you for taking the time to send us your review as the feedback we receive from our clients is very important to us and helps us in our aim to continually maintain and improve our standard of service. I was delighted to read that you enjoyed your stay at the Cavalieri Art Hotel and thank you again for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Staff at reception poor. Mistakes with appointments for treatments and taxies not ordered when requested. Otherwise service was good.
Reply from Sunway
Dear Ms. Kelly
We appreciate you taking the time to send us your review as the feedback we receive from our clients is very important to us. Your comments have been noted and will be passed to all concerned persons in the Cavalieri Art Hotel. Thank you for letting us know and we hope despite the issues mentioned there were aspects of your holiday that you found enjoyable.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
