Sold by Sunway
The information on this page is based solely on product reviews written by customers of Sunway via Trustpilot.
Hotel was very nice, some staff though not very friendly.
Reply from Sunway
Thank you for taking the time to send us your review and although i was delighted that you found the hotel very nice i was disappointed to read that you found some of the staff unfriendly. Your comments have been noted and will be passed to all concerned persons at the Cavalieri Art Hotel.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Absolutely fabulous joined Rory's Travel group. An amazing experience all round
Reply from Sunway
Dear Ms.O'Conor
We greatly appreciate you sending us your review as the feedback we receive from our clients is very important to us. Initially I was quite concerned when i saw your one star review so i was therefore delighted to read that you had a fabulous holiday at the Cavalieri Art Hotel. If you could change your review rating we would greatly appreciate it.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
great trip
Reply from Sunway
Dear Ms. Hinfey
I was delighted to learn that you enjoyed your trip and thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Really nice hotel. Twin rooms are small. Need more or better lighting especially in bathroom and over the mirror in bedroom. Difficult to apply make up
Reply from Sunway
Dear Ms. Coen,
Thank you for taking the time to send us your review as we greatly appreciate our clients feedback. We were glad you were happy with your stay at the Cavalieri Art Hotel and we will pass your constructive comments to all concerned persons at this Hotel and i believe that they will take the necessary corrective action.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Excellent hotel and location. Rooms with balcony seaview were fab. Lovely breakfast definitely worth going down for, staff were so helpful and friendly. All round a great experience. Well done to all the team, would highly recommend and I’ll definitely return again.
Reply from Sunway
Dear Ms. O'Sillivan.
We were delighted to learn that you enjoyed your stay at the Cavalieri Art Hotel and all services provided met with your satisfaction. We will be happy to pass your kind words to all concerned persons at this hotel and i know they will be delighted to receive them as they serve as a great source of encouragement to all concerned.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Great location. Staff were so friendly n helpful. The breakfast was amazing. Spoilt for choice. Fresh and a great selection to suit all tastes. The rooms were comfortable and cleaned daily. I'm going back in September for a longer stay...I certainly would recommend this lovely hotel.
Reply from Sunway
Dear Ms. McEneaney
We appreciate you taking the time to send us your review as the feedback we receive from our clients is very important to us and helps us in our constant aim to maintain and improve our standard of service. We were delighted to read that you enjoyed your stay at the Cavalieri Art Hotel and plan to return. We would be very happy to be given the opportunity to assist you with your travel arrangements.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Lovely Hotel,very friendly staff. Great breakfast, plenty to choose from. A special mention to the Housekeeping staff,they all do a great job .
Reply from Sunway
Dear Ann
Thank you for taking the time to send us your review as the feedback we receive from our clients is very important to us.
We were delighted to red that you enjoyed your stay at the Cavalieri Art Hotel and we will be delighted to pass your comments to all concerned persons at this Hotel.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
I really enjoyed my stay at the hotel - room , bed , cleanliness , breakfast , hospitality was to a very high standard . However I did find the room was very warm and the air conditioner was not working properly - I had to sleep with the door to balcony open - now this was not a major issue as I felt safe - but not at all ideal. I also must complain about the Lift - only one appeared to be working .
Reply from Sunway
Dear Ms. Murrell.
We appreciate you taking the time to send us your review on the Cavalieri Art Hotel as the feedback we receive from our clients is very helpful to us and assists us greatly in our aim to maintain and improve our standard of service. We were delighted to read that you enjoyed your stay in Malta and we have noted the issues you have raised and they will be pass to all concerned persons.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Beautiful hotel. I was very impressed with the high standard of hospitality from the staff. The room was cleaned daily. I had a little accident on my trip and fractured my arm so I wasn’t very tidy if I’m being honest but my room was always a pleasure to come back to with everything put back in place. The breakfast was always great & a great variety of foods to suit everyone’s appetite. I’m going back to the Cavalieri Art hotel the end of March with my 2 sons and really looking forward to it!
Reply from Sunway
Dear Ms. Hanaway
We appreciate you taking the time to send us your feedback on the Cavalieri Art Hotel and we were delighted to read that you enjoyed your stay there. We were of course concerned to learn of your accident and hope that you are making a speedy recovery.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Very comfortable
Reply from Sunway
Dear Ms. Madine.
We were delighted to enjoyed your stay at the Cavalieri Art Hotel and thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
The holiday was excellent ,very impressed with the hotel,very friendly staff also good food. Hopefully I will have another trip with Sunway.
Reply from Sunway
Dear Ms. Moran.
We greatly appreciate you taking the time to send us your review and we were delighted tht you enjoyed your stay at the Cavalieri Art Hotel.
We would be delighted to assist you with your travel plans again in the future
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Location, staff and food excellent, but there was a strong smell in my room from the toilets also the lifts were so slow I had to climb seven flights of stairs to get to my room, balconies very small.
Reply from Sunway
Dear Helen
We appreciate you taking the time to send us your review as the feedback we receive from our clients is very important to us and helps us in our constant aim to maintain and improve our standard of service. Your comments have been noted and will be passed to all concerned persons at the Cavalieri Art Hotel.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
The hotel was beautiful. Fantastic breakfast variety and quality. Comfortable rooms and large beds. Very clean everywhere. Located a short walk from transport links. Spectacular views from the hotel of the bay.
Reply from Sunway
Dear Mr O'Halloran
Thank you for taking the time to send us your review and we were delighted that you and your wife enjoyed your stay at the Cavalieri Art Hotel. Thank you for letting us know.
Kathy Cashe
Customer Service Manager
Sunway
Great location, clean, good food, close to bars restaurants and transport
Reply from Sunway
Dear Mr. Lally
Thank you for taking the time to send us your review as we appreciate our clients feedback. I was delighted that you were happy with your stay at the Cavalieri Art Hotel and thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
This hotel is very well located for a trip to Malta. Just beside all the busses - airport, local and Hop on hop off. Lots of good restaurants around it too. The bedroom is good, the bathroom is a bit tired but clean. Our room had two small balconies one looking directly over the ocean which was stunning. Breakfast had a good choice. The bar had a happy hour. I would definitely stay there again.
The room we were in was quite run down - not as in “old fashioned” but as in water damage that meant the door for the bathroom had swelled and was damaged with the laminate peeling. There was an odd window (presumably an external window closed in by an extension). Lovely breakfast.
Reply from Sunway
Dear Ms. O'Connor.
We appreciate you taking the time to send us your review as the feedback we receive from our clients is very important to us.
We were disappointed that you were not entirely satisfied with the room allocated to you at the Cavalieri Art Hotel and please be assured that your comments have been noted and will be passed to all concerned persons at this hotel. I hope that despite the issues mentioned there were aspects of your trip that were enjoyable. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
It was a wonderful hotel, great location. The spa and other facilities were amazing. The tour operator was so helpful and I managed to see and do all of what I wanted to do in Malta and Sicily. The only issue for me was check in. We were told we could check in from 3pm. I arrived before 12pm and put my luggage in storage. When I returned at 3pm the room still was not ready and I ended up waiting until almost 4pm to get into my room. There seemed to be a lot of trainee staff but only one or two people actually able to help at reception.
Reply from Sunway
Dear Ms. Loftus,
Thank you for taking the time to send us your review as the feedback we receive from our clients is of enormous importance to us. I was delighted to read that overall you enjoyed your stay at the Cavalieri Art Hotel and i hope that the difficulty experienced at Check in did not impact too negatively on the overall enjoyment of your holiday.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Hotel was standard midrange tourist venue. Clean basic adequate but far from luxurious. Staff not overly helpful or friendly even to each other!!! Good breakfast buffet and indoor pool were two positives
Reply from Sunway
Dear Mr. Linehan
We greatly appreciate you taking the time to send us your review on the Cavalieri Art Hotel as the feedback we receive from our clients is very important to us and serves us greatly in our aim to continually maintain and improve our standard of service. Your comments have been noted and will be passed to all concerned persons at the Cavalleri Art Hotel.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
My first time in Malta so not sure about 4 star hotel . I was very happy with my room and my Marina view from the 7th floor. Great to have a small fridge for water , and tea/coffee facilities. The lifts were very slow and one of them didn't work at all when we were there. Checking into the hotel took a long time but we had arranged to eat there on arrival and buffet was good. Breakfast was good, never very hot but plenty of food. I did hear a few complaints from people in our group about the food . Good location for exploring plenty of lovely restaurants. 10 of us did hop on hop off bus tour, bus was full but they took us anyway . We were standing and at the next stop no one got off but more got on . Very different from other bus tours I have done. We bought our tickets in the hotel, we would have got a discount if we had bought for the group at the bus stop. I have stayed in better 4 star hotels however I still enjoyed my stay.
Reply from Sunway
Dear Ms. Delaney
Thank you for sharing review of your recent trip to Malta and i was happy to learn that overall you appeared to have enjoyed your holiday there.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Best feature of this hotel was the location and breakfast
Reply from Sunway
Dear Ms. Power.
Thank you for sending us your review on the Cavalieri Art Hotel and i hope that you enjoyed your stay in Malta.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
