Lapland

Lapland Reviews

A product’s star rating is calculated as the average of all its reviews.


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Sold by Sunway

www.sunway.ie

3.9K Reviews

4.8

The information on this page is based solely on product reviews written by customers of Sunway via Trustpilot.



All reviews


Rated 5 out of 5 stars

The most amazing magical experience ✨✨✨from start to finish we could not fault Lapland . Made memories with my family to last a lifetime 🎅

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Reply from Sunway

Thank you so very much for sending us your wonderful feedback on your trip to Lapland and we were absolutely delighted to read that you and your family enjoyed it all so much. Thank you for letting us know we really appreciate it.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

An amazing trip from start to finish. Our elves, Dimples and Mischief, met us at check-in in Dublin and were fantastic throughout. They kept everyone entertained for the entire journey, and their energy was unreal. Due to bad weather we were diverted to Kittilä, but they kept us fully informed and kept the kids happy while we waited for the bus transfer back to Rovaniemi. Despite the delay, we didn’t miss out on any of the planned activities. Sky hotel was fab, lovely suite (2ad and 2 kids -6 and 8) hotel was very warm, staff were very friendly. The trip to the forest and Santa’s Command Centre was fab (top tip: keep Santa letters with you—we left ours on the bus!). Private santa visit was lovely, not rushed at all, could take photos and videos etc. Kids enjoyed the elf school and decorating gingerbread men, Lunch was lovely, and the reindeer and husky rides were great—short but perfect for young children. The show in Santa Park was excellent, dinner was small but nice, and the kids really enjoyed the activities. It was a long but very enjoyable day. Before heading home, we visited Santa Village where we crossed the Arctic Circle, called into Santa’s Post Office, did a bit of souvenir shopping, and enjoyed hot chocolates—such a nice way to end the trip. We were absolutely exhausted coming home but loved every minute of it. I would highly recommend this trip to anyone considering Lapland.

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Reply from Sunway

Dear Ms. Kenny.
Thank you for taking the time to send us your feedback from your family trip to Lapland. We were absolutely delighted to read that you all enjoyed your Lapland adventure so much and thank you for letting us know we really appreciate it.
Kind Regards
Kathy Cashe
Customer Service Manag
er
Sunway

Rated 5 out of 5 stars

Our trip was incredible. It lived up to all expectations and more. Although I thought it was initially expensive it was worth every single cent… sunway had everything organised to precision and we would have never been able to create the magic that they gave us on our own. Our elves on the plane got everything off to fabulous start and Our elf “Rudolph” on our bus was amazing for the few days… my little girl who is usually quiet and shy adored him and he gave her so much time… he was fabulous on the bus playing games and singing songs and I feel he added a lot to this trip for us so honestly thank you Rudolph! Dominic our rep was a lovely man who floated around ensuring everyone was happy which was great to see. My little girl has severe food allergies and she was fed so well- my only bit of advice on this to sunway is for ingredients to be available or communication with the chef as it is quite hard to trust a meal without seeing any menu or talking to chef- I know her allergies were noted everywhere we went which was fantastic but since her allergies are severe I always need to be on alert but when I did ask for ingredients I was given them without delay so honestly it was such a relief that she was fed so well and most importantly safely. A week later and I am still lost for words on how amazing our few days were…. I feel like I’ve been on commission for sunway as I’m telling everyone to book this amazing trip. Our kids are 5 & 7 and it was perfect for their age. My advice- go book it! Pure magic from start to finish! Memories to last a lifetime.

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Reply from Sunway

Dear Audrey
Thank you so very much for sending us your wonderful feedback on your trip to Lapland and we were absolutely delighted to read that you and your family enjoyed it all so much. Thank you for letting us know we really appreciate it.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 4 out of 5 stars

Experience was wonderful. Activity Itinerary was very good. Kids really enjoyed it. Santa's village was magical. Highly recommend to any family.

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Reply from Sunway

Dear Mr. Farrell
Thank you so very much for sending us your wonderful feedback on your trip to Lapland and we were absolutely delighted to read that you and your family enjoyed it all so much. Thank you for letting us know we really appreciate it.
Kind Regards
Kathy Cashe
Customer Service Manager
S
unway

Rated 4 out of 5 stars

A magical trip to Lapland to see Santa Small changes to duration of activities would make this perfect

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Reply from Sunway

Thank you so very much for sending us your feedback on your trip to Lapland and we were delighted to read that you and your family enjoyed it all . Your comments concerning the activities have been noted and will be passed to all relevant persons in our Lapland Department.
Thank you for letting us
know we really appreciate it.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Such an amazing place not just for the kids. Will definitely get back over

Rated 4 out of 5 stars

Loved the experience, had a ball. Lost 1 star because of the day out visiting Santa/huskies/reindeers. I found it was very rushed and barely any time was given at these activities. When I compare with my friend who went with Canterbury they had so much more time at these activities. They would have hot chocolate and cookies between the activities and there was nothing like that for us. Plus the food we had at the hotel afterwards was grim, not good at all.

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Reply from Sunway

Dear Ms. Langan
Thank you for sending us your feedback which we greatly appreciate. Note has been taken regarding your comments concerning the activities and will be passed to all concerned persons i our Lapland division.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Loved every minute!

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Reply from Sunway

Great to hear Gemma.
Thanks for letting us know
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Great trip, really well organized. From the moment you check in at Dublin airport to the time you land back in Dublin it’s magical. Sunway & Lapland Safaris do a fantastic job there are elves at check in and on the flight for singing and games in the air. The activities and buses are well organized and we never felt rushed. We stayed at the chalets and our chalet was lovely, well equipped and comfy. It got down to -27 when we were there early December but the snowsuits, boots and gloves provided keep you warm. Recommend bringing some handwarmers for little kids to keep in their gloves just in case. Food was mediocre but we could always find something the kids would eat. Definitely a magical experience the kids will remember - yes it’s expensive but glad we did this as it was worth every penny

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Reply from Sunway

Dear Lucy
Thank you so very much for sending us your wonderful feedback on your trip to Lapland and we were absolutely delighted to read that you and your family enjoyed it all so much. Thank you for letting us know we really appreciate it.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 4 out of 5 stars

We really enjoyed it. You all have it all planned out so well for all us holiday makers - thank you for a wonderful experience

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Reply from Sunway

Dear Ms. O'Connor
We were delighted to read that you enjoyed your trip to Lapland and thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

What an amazing trip! So magical. Our tour elf Jolly was fantastic. Transfers frm airport to hotel and all activities ran very smoothly. Plenty of singing and games on the bus to entertain smallies between travels. We loved every bit of it and will have memories to last a lifetime.

Rated 5 out of 5 stars

This was truly the most magical holiday from start to finish everything was amazing , as soon as we got to the Dublin airport the elf’s the staff on the plane everything was amazing I would highly recommend this to any family thinking off going to Lapland to book with sunway they think off everything and make it so magical

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Reply from Sunway

Dear Ms. Brien
Thank you for taking the time to send us your feedback on your recent trip to Lapland and we were delighted to learn that you and your family had a magical adventure there. Thank you for letting us know and i am sure some wonderful cherished memories were made.
Kind Regards
Kathy Cas
he
Customer Service Manager
Sunway

Rated 5 out of 5 stars

What a fantastic experience, the kids (and grown ups) really enjoyed our time. The scenery was amazing, and all the staff we interacted with were amazing.

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Reply from Sunway

Dear Mr. Ashford
Thank you for taking the time to send us your feedback on your recent trip to Lapland and we were delighted to learn that you and your family had a fantastic adventure there. Thank you for letting us know and i am sure some wonderful cherished memories were made.
Kind Regards
Kathy
Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Had a great time. It's really well organised. Only wish it was longer

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Reply from Sunway

Dear Ms. Linda P.
Thank you for taking the time to send us your feedback on your recent trip to Lapland and we were delighted to learn that you and your family had a great time there. Thank you for letting us know and i am sure some wonderful cherished memories were made.
Kind Regards
Kathy Cashe
C
ustomer Service Manager
Sunway

Rated 5 out of 5 stars

Bubbles, Zola and Peppermint the elves made the trip so special. We were so well taken care of and couldn’t have asked for a better trip.

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Reply from Sunway

Dear Ruth
Thank you for taking the time to send us your feedback on your recent trip to Lapland and we were delighted to learn that you and your family had a special time there. Thank you for letting us know and i am sure some wonderful cherished memories were made.
Kind Regards
Kathy Cashe
Custome
r Service Manager
Sunway

Rated 5 out of 5 stars

The whole trip was magical from beginning to end. Extremely well organised. Our elves Dizzy & Jelly Bean were amazing and the kids adored them! Ginger who was our guide in Lapland was fantastic and Sabrina the rep really lovely and very helpful. The highlight the husky and reindeer rides. Memories made to last a lifetime. I would highly recommend sunway and would love to do it all again.

Rated 5 out of 5 stars

The best experience ever! This has been my second time to do Lapland with Sunway and each time has been unbelievable. Elves bubbles and chimney were the absolute best they had so time for the kids from singing dancing to playing the floor is lava while waiting to board the plane home! It was a trip myself and kids will never forget! Memories to last a lifetime.

Rated 5 out of 5 stars

What an incredible experience, we did not want to come home. Sunway took care of us from the minute we arrived at the Airport to when we got home. Dizzy the Elf was a huge factor in us having a brilliant time. The activities were excellent and the organisation was professional and efficient. Thank you, it was an outstanding trip.

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Reply from Sunway

Dear Mag,
Thank you taking the time to send us your feedback on your recent trip to Lapland and we were delighted to learn that you and your family had a wonderful time. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

FAB FAB FAB....Magical...Better than I imagined...Wonderful....Festive....I still have goosebumps thinking of our trip...from start to finish Sunway you nailed it...definitely the best holiday I was ever on...well done all....x

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Reply from Sunway

Dear Ms Berney
We greatly appreciate you taking the time to send us your feedback on your recent trip to Lapland and we were delighted to read that you and your family had a wonderful time and brought home some cherished memories . Thank you for letting us know
Kind Regards
Kathy Cashe
Customer Ser
vice Manager
Sunway