Lapland

Lapland Reviews

A product’s star rating is calculated as the average of all its reviews.


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Sold by Sunway

www.sunway.ie

3.9K Reviews

4.8

The information on this page is based solely on product reviews written by customers of Sunway via Trustpilot.



All reviews


Rated 4 out of 5 stars

Second time to Lapland with Sunway. A once in a lifetime trip turned into a twice in a lifetime one 🤣Previous time we went to Rovaniemi. Preferred Santa in Levi this time, more engaging. Husky and reindeer rides too short and too rushed, in Rovaniemi they told us all about the animals etc, couldn’t even ask them to take a family photo of us on the sleigh. I have to say the guys looking after snowmobile rides were very obliging. The morning of the Santa visit we were late leaving by 30 mins, as we were waiting on a few to finish up breakfast. Ended up cutting short our excursion. Still really enjoyed it though. One thing I would say is give the itinerary with times before hand so people have an idea of how much free time they are going to have, I would have loved to have booked a private husky ride had we known. Dizzy the elf was lovely! What else, really enjoyed it. Would I love to go again? Probably yes! Maybe to Ruka or Yllas who know 🫣

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Reply from Sunway

Dear Ms. Lynch.
Thank you for taking the time to send us your feedback on your recent trip to Lapland and i was delighted to read that overall you and your family had a wonderful time in Levi. Please be assured that your constructive comments have been noted and will be passed to all relevant conce
rned persons in our Lapland Division for their consideration.
Hoping you all brought back some cherished memories of adventure in Lapland.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Elves were the highlight, special.mention to Dizzy, Jellybean and Twinkle who looked after us during our stay. Everything was organised very well so we didn't miss anything however I would have liked more time at the search for Santa. There was so much to do and not enough time. Overall I would highly recommend

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Reply from Sunway

Dear Ms. Carroll.
We were really happy to learn that you and your family had a great time on your recent trip to Lapland and hoping many cherished memories were made. Thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Overall an amazing and wonderful holiday. The husky and snow mobile rides were slightly disappointing. It would have been better if the husky ride was longer than 1 minute, and going around in a small loop once, and similarly for the snow mobiles.

Rated 5 out of 5 stars

Great time . Enjoyable flight there and back. Plenty of snow and activities. Accommodation good. Dominic the tour rep in Finland was very approachable, informative and a great help when one of the group felt unwell. Very well run package 👍👍

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Reply from Sunway

Dear Mr Carolan
Thank you for taking the time to send us your feedback and we were delighted to read your positive comments and i know our staff in Dublin and Lapland will be very happy to read your kind words.
Warm Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

We had an amazing trip to Lapland with Sunway. It was magical. From the minute we arrived into the airport we were entertained and looked after by our elves. Everything was so well organised. The activities from the husky ride and reindeer sleigh to Santa's secret forests were great fun. A definite 10/10 for this trip. I can't recommend highly enough.

Rated 5 out of 5 stars

Magical, so well organised,

Rated 5 out of 5 stars

Lapland is absolutely beautiful, the activities were fantastic for all ages and we had an overall amazing time here! Highly recommend this

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Reply from Sunway

Ms. Breda Power
We appreciate you taking the time to send us your feedback as the comments we received from our clients are very important to us. Bearing this in mind we were delighted to read that you and your family had a great time and brought home some cherished memories.
Kind Regards
Kathy Cas
he
Customer Service Manager
Sunway

Rated 5 out of 5 stars

I loved it had a wonderful time cant express it enough it was Amazing me and my 12 year old Grandson he had a magical time he cant stop talking about it thanks sunway xxxx

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Reply from Sunway

Dear Ms McCormack
We greatly appreciate you taking the time to send us your feedback and we were delighted that your Grandson had such a wonderful time. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 4 out of 5 stars

Lapland was an amazing trip, though the requirement to be at the airpker 3 hours before is unnecessary especially when travelling with kids. It was advised to arrive 3 hours to check in and ended up waiting for an hour before we could check in.

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Reply from Sunway

Dear Ms. Harrold.
We appreciate you taking the time to send us your review and we were delighted to read that you and your family had an amazing time . We have taken on board your comments pertaining to the check in time but after years of operating our Lapland programme we have found that the thr
ee hour check is more secure and allows more time for fun activities with the 'elves' on duty at the airport.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 4 out of 5 stars

Room was nice and food very good. The fact that we were in a different building and not main hotel was a bit of a nuaisance as you had to dressed in coats to go to breakfast or dinner. The Lapland excursions were very well organised and ran transfer very smooth. We all enjoyed the visits to Santa and elf village. The rides we felt were too short and if longer would have led to a much better experience. Levi location excellent as everything was on your doorstep. Skiing and tobogganing close by which was loads of fun to add on to the trip.

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Reply from Sunway

Dear Ms. Kane
We appreciate you taking the time to send us your feedback on your trip to Lapland and we were delighted to read your positive comments. We have taken note of your comments pertaining to the location of your room and the length of the rides and these will be passed to all relevant con
cerned persons in our Lapland Department. Thank you for letting us know and i hope that you and your family took some cherished memories back from your adventure in Lapland.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

A fantastic trip from start to finish, and our two elves were amazing girls, from entertaining the children on the airplanes and buses to chatting with them at breakfast they never stopped. They were brilliant. Our room at Saaga aas well overdue a renovation, it was very basic for a supposed 4 star hotel, but apart from that everything was great

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Reply from Sunway

Dear Ms. Gaffney
We appreciate you taking the time to send us your review and we were delighted you and your family enjoyed your adventure in Lapland. Your comments regarding the Saaga have been noted and will be passed to all concerned persons.
We hope brought home some cherished memories.
Kind Re
gards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Absolutely fantastic!!!

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Reply from Sunway

Delighted to read that you enjoyed your adventure in Lapland
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Just Magical! From check in to landing back. The elves on the flight, on the bus and on the forest- all fabulous! Santa was amazing. Just loved every minute’ The Hotel was fabulous but did not like having to lugging suitcases up the steps to reception and to the room.,

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Reply from Sunway

Dear Ms. Ray
We appreciate you taking the time to send us your review and we were delighted you and your family enjoyed your adventure in Lapland. I hope some cherished memories were made.
Thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Absolutely amazing trip.

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Reply from Sunway

Thank you so much for letting us know and we were delighted to learn that you and your family enjoyed your Lapland adventure.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Dominic, chestnut and all the elves/bus drivers were all beyond fabulous 🎅🙏🙏❤️❤️❤️

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Reply from Sunway

Dear Ms. Connolly
We were delighted to read your lovely comments regarding our Sunway Representative and Elves in Lapland and thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

The whole trip from start to finish was excellent! Me and my daughter loved it. Special thanks to Cinnamon and Bubbles and their colleague in Finland (I forget her name). They were the best! Thanks

Rated 3 out of 5 stars

Even though lapland itself felt magical, All the events planned felt rushed with no time to enjoy. The food provided was aweful. The elfs were great but the kids kept asking why are they so tall. might be a great opportunity for small people to take up the role. The santa was good but we had to wait 20 mins in his grotto before being seen. Leaving us little time to explore his village. If I was to go again Id do it independently. It would be a lot cheaper.

Rated 5 out of 5 stars

Super time here all very magical Elves were great

Rated 5 out of 5 stars

This was a wonderful trip for the whole family. From the moment we got to the check in desk for the North Pole and met our elves Bubbles and Cinamon, to the goodie bags and entertainment on the plane, everyone had a ball. Our local elf Peppermint was also wonderful at keeping us all organised on our excursions and entertaining us on the bus. The Oonasvara Chalets accommodation was perfect, lots of places for the kids to play in the snow outside, and very central with all of our activities just a short bus ride away. The highlights of the trip included the snow mobiling, toboganning, numerous snowball fights, the husky farm and ride, and Santy was just amazing. We all came home exhausted but very happy and couldn't have asked for more from our trip. Thanks so much to all who made it such a magical time.

Rated 4 out of 5 stars

Overall very well organised, activities were good fun, the elves were fantastic, particularly our crew which included Ginger, Sugar Plum and Elmo. The only let down was Santa himself, very low energy and enthusiasm and didn't seem to have any particular interest in the children, it was a bit disappointing.

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Reply from Sunway

Dear Siobhan
Thank you for taking the time to send us your feedback on your recent trip to Lapland and we were happy to read your positive comments concerning the activities organised and the elves on duty. It was of course disappointing to learn that you found the Santa not to engaging with low en
ergy and your comments will be shared with all relevant persons in our Lapland Department for their consideration when future planning. Thank you for letting us know. Despite this we hope that you and your family did bring back some cherished memories from your adventure in Lapland.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway