Lapland

Lapland Reviews

A product’s star rating is calculated as the average of all its reviews.


Sunway logo

Sold by Sunway

www.sunway.ie

3.9K Reviews

4.8

The information on this page is based solely on product reviews written by customers of Sunway via Trustpilot.



All reviews


Rated 5 out of 5 stars

The trip from start to finish was 100/10 - I couldn't fault a thing! From arriving at the airport and our check in, to meeting our two wonderful elves (Bubbles and Cinnamon) , the fun and games on the flight over and then Lapland itself, the whole trip was magic! Food was lovely, all the activities were brilliant and so well organized. We never felt rushed or hurried. We loved the snowmobiling and the huskie ride the most. Everything was thought of, and everything was so well organized. Myself, my husband and 2 children had a wonderful time and the trip really exceeded my expectations. I would recommend this package (sleighbell spectacular) to anyone, it is once in a lifetime and worth every penny. Would like to mention our 2 Irish elves Bubbles and Cinnamon, who were absolutely incredible! They were amazing with the kids and always available for questions we had. My 2 kids loved them and were sad to say goodbye in the airport. Also our Finnish elf Villasukka, always kept us informed of what bus we were on, collection times and details of each excursion. She was so helpful and competent.

Rated 5 out of 5 stars

Lapland with Sunway was a very memorable experience!!! From booking the Triple Treat with Lisa, to Kittila and back, everything was fantastic!! 5 stars all round!!! Elves to mind us all the time. Everything arranged so well in advance. No queues anywhere. Our Finnish elf was Hazzle. Outstanding!!!! Recommend this trip 100%

Rated 5 out of 5 stars

Unbelievable experience that exceeded our expectation. A once in a lifetime holiday and I would have no hesitation in recommending this to anyone. From the moment we arrived in Dublin airport the magic began and didn't stop until we got off the plane in Dublin. If you're thinking about a trip to lapland, look no further than sunway!!!! We will never forget the memories from this trip.

Rated 5 out of 5 stars

Amazing friendly staff, well organised. Sabrina very approachable and friendly. Santa and the elves really fun and not over packed so got to visit around. Could of done with more time here. Husky ride was fantastic, more time would of been great also

Sunway logo

Reply from Sunway

We greatly appreciate you taking the time to let us know that you enjoyed your Lapland adventure and we were delighted that you and your family brought back some happy memories. Thank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Absolutely fabulous from.start to finish. We had the most magical time even though my kids were 17 and 20 they loved every minute of it. Sunway reps were extremely professional and so.to.were Santa's elves. Hotel was amazing and the food was fab catered for all

Sunway logo

Reply from Sunway

Thank you again Ms. Forrester or your most positive feedback and letting us know that we are never too old to enjoy the magic of Lapland.
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

From start to finish it was 5 stars .Everything you would want to do in Lapland was included .Every day was action packed but didn't feel rushed . I would highly recommend doing a package as it was so well organized and very seamless . the staff , the elves , the hotel all were 5 star big thanks again from Alannah and Dearbhail

Sunway logo

Reply from Sunway

Dear Ms. Foy.
We were delighted to read your most positive feedback on your recent trip to Lapland and thank you for taking the time to let us know that you and your family had a wonderful time and hopefully brought back many cherished memories.
Kind Regards
Kathy Cashe
Customer Service Managerr
Sun
way

Rated 5 out of 5 stars

Amazing trip! It was complete magic. The elves ‘Mischief’ and ‘Dimples’ were amazing! They didn’t stop with their energy and positivity right throughout the trip. They were so lovely, engaging and helpful with entertaining the children, the two of them really made the trip. The guide on the bus ‘snowy’ was also brilliant keeping us informed with everything. I haven’t booked a package holiday in years until this trip but I will be definitely be using sunway again. Our flight was diverted to another airport but it was managed well and Dimples updated us throughout and entertained the kids while we sorted luggage and snacks. One of the flight crew was not helpful on the way home (a blonde haired older woman with no name tag, who was quite rude unlike the other airline staff who were so upbeat and helpful). When I asked her for water she was very dismissive but ‘mischief’ the elf overheard the conversation and went out of the way to ensure we got some.

Rated 5 out of 5 stars

Great package, elves were informative, helpful, bus pick up efficient, activities were amazing, cannot find fault with anything

Sunway logo

Reply from Sunway

Dear Ms. Djedi.
We appreciate you taking the time to send us your feedback on your recent trip to Lapland and we were delighted that you and your family enjoyed your time there and hopefully brought back some cherished memories.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Beautiful country and scenery, loved all the activities and elves were great fun. Relaxed experience even though we got a lot in

Rated 5 out of 5 stars

There was a great range of activities outside of the hotel; from husky and reindeer rides, to Santa's village, the snow village and more! Each of the activities were well planned and were great fun. The snowmobile, reindeer and husky rides: All of the rides together in this charming farm, it was easy to find all of them. They were all great fun, although the reindeer and husky rides could have been a bit longer.There was also tobogganing, cookies and drinks for extra fun when you have finished. Santa's village: The village itself was beautiful, and with lots of snow there was no way to get bored! From tobogganing to Santa's grotto and Elf school to wrapping presents and more! It was truly magical! The ski slopes: Surrounding the lovely hotel Saaga are ski slopes and activities for just about everyone! From riding the gondola up the mountain to skiing and snowboarding! There is also a kids area full of things to do! How about learning to ski or snowboard? Or maybe try tobogganing or use a donut toboggan instead? Here you will NEVER be bored! And much, much more: Everything is truly magical and unforgettable! A magical trip indeed! Sadie, age 12.

Rated 5 out of 5 stars

Absolutely magical experience full of festive fun and games!! The whole family loved it!!

Rated 5 out of 5 stars

There aren't enough words to describe the experience. Absolutely amazing, it's a must do with young kids

Rated 4 out of 5 stars

Mostly good but gloves a disaster for our little boy, he wanted to play a lot in the snow and the mittens drove him and us mad. Ski gloves would have been better. Too little time at each stop, 20 minutes more at each would have worked well for us. We barely had time to do it all, so we didn't get to do some santa stuff and only had 3 minutes to do a husky ride. So no getting to meet the dogs or anything

Rated 4 out of 5 stars

Excellent trip and organisation. I would suggest the main area for improvement is the time spent on the activities. We were 1 minute doing the husky ride, 4 mins doing the reindeer ride and 3 mins doing the snow mobile ride. This was very poor. Families should be allowed spend more time doing the activities.

Rated 5 out of 5 stars

Beautiful place my little daughter loved it

Rated 5 out of 5 stars

A dream holiday, loved every minute.

Rated 5 out of 5 stars

Amazing, elves the highlight, well organised, Fantastic holiday

Rated 5 out of 5 stars

The elves stole the show. Amazing from start to finish

Sunway logo

Reply from Sunway

Dear Ms. Kane
We were delighted to read that you enjoyed your Lapland adventure
Thank you for letting us know
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

Amazing great experience

Sunway logo

Reply from Sunway

Dear Mr. Flynn
We appreciate you taking the time to send us your most positive feedback on your recent trip to Lapland and we hope that you and your family brought back some cherished memories.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway

Rated 5 out of 5 stars

We had amazing time. Our main elf’s Sprinkles and Dimples are amazing. Wish we could go every year it is just so magical

Sunway logo

Reply from Sunway

Dear Ms. Kelly.
We were delighted to read your feedback and thank you for letting us know you had a magical time in Lapland.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway