Supervalu Reviews 204

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were let down by their experience overall. Many customers found the prices to be very expensive, especially when compared to other supermarkets, with some feeling that the pricing was a significant problem and a rip-off for ordinary produce. People also reported issues with product quality, including rotten vegetables, moldy bread, and items that were not fresh or had gone off quickly. The customer service was frequently described as poor, with reviewers encountering rude, unhelpful, and sometimes hostile staff, leading to a general sense of dissatisfaction. Additionally, many experienced problems with the overall service, such as long waits at self-service counters, incorrect price labeling, and difficulties with online orders and deliveries. However, some customers mentioned positive interactions with staff, particularly at counters, and appreciated the helpfulness of specific employees. A few people also found the store to be well-maintained and easy to navigate.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising helpful and efficient... See more

Product

Customers had negative experiences with product quality, frequently reporting issues with freshness and... See more

Price

Consumers consistently express dissatisfaction with pricing, often describing it as expensive and a "rip off"... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as rude, unhelpful,... See more

Service

Customers consistently note negative experiences with service, with many expressing dissatisfaction with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Delhi Staff at counters excellent. Not all staff eager to help. PRICING is the problem. Prices are very expensive overall. Delhi very expensive here when foodstuffs are sold by weight - (an increasing... See more

Rated 2 out of 5 stars

My local SuperValu is handy, that’s about the best I can say for it. The product selection is decent but the prices are generally outrageous and for very ordinary produce. We all miss SuperQuinn,... See more

Rated 2 out of 5 stars

When to SuperValue in Lucan and bought an "apple tart" for 6.50 euro.How they can sell this possessed rubbish is beyond me, either people in Ireland don't know what a real apple pie tastes like or the... See more

Rated 2 out of 5 stars

Rotten carrots that look ok in bag until you open it. This has been going on for months. Bought Broccoli that was put out fresh in plastic today and when i opened it full of mould. Took photo. This ha... See more


1.6

Bad

TrustScore 1.5 out of 5

204 reviews

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Rated 1 out of 5 stars

Super value Middleton refusing to heat…

Super value Middleton refusing to heat up a slice of quiche despite having a freshly cooked pizza counter right beside it...I would have gladly paid extra for them to heat it but was refused....rude and unhelpful... thumbs down 👎

May 22, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible staff

Horrible staff. Tracking device is broken or invalid whatever you want to call it. Issues with their website with regards to updating payments and processing. Tracking device is broken as it claims it delivers even when I inquired that I didn’t receive my delivery I was informed that they cancelled it and told the driver to return to the store(5 times). Do something about this SuperValu or you will lose custom. Big time.

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

TRIPPING OVER CARPETS

Recently I tried to explain to the manager of SuperValu Blackrock Dublin Rd (Co. Louth) that the large red carpet when you enter the store is a dangerous obstacle...I tripped over it...a friend of mine tripped over it as well. So, I wrote an official complain (with pictures) to this manager and the owner of SuperValu (Musgrave). In the same complaint I mentioned a few more issues such as blocked aisles and no pricing to see on promotional items ! Only after a whole month of waiting this manager was willing to give an answer...no word about the red carpet...but...as a kind of revenge that I dared to complain, two other carpets were added at the entrance of the shop ! The big red carpet has been removed now...the other two carpets are still there. This manager does not want to understand that customers have the right to make a claim if they suffer damage from a fall caused by these carpets ! I do remember that a Tesco customer was awarded € 10.000,- who bought milk that had been sold after the use by date...(just Google this) ! You can imagine how much you can claim if you fall to the ground due to these dangerous obstacles (loose carpets) and you break your hand or phone !

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

I tried to use the coin machine which…

I tried to use the coin machine which duly swallowed all my coins without a receipt, a manager took my number with a promise to call when the matter was resolved, I got no call so attended shop 2 days later. I felt that I was dealt with very poorly. I was offered the princely sum of €14 for a full jar of Coins which I consider less than half the value. The attitude less than helpful

May 7, 2024
Unprompted review
Rated 1 out of 5 stars

Supervalu Newcastle disastrous

It's an ongoing bad experience with Supervalu Newcastle. Bread, milk, veg etc on display always almost out of date (ie one day out). Never freshest. Service at tills appalling as never enough staff it seems. Today at self service waited 5 minutes for assistance which only arrived when another customer asked server behind newspaper counter to call someone. This is not an exceptional experience, this is the norm.

April 14, 2024
Unprompted review
Rated 1 out of 5 stars

Home delivery

Home delivery. After missing purchases as much as €50 worth. Usually more expensive items: Coffee olive oil etc. Suspicious, I’m starting to think someone is stealing a whole bag if one of those items is in it.

when I notice I either tell the delivery guy or call the store.

Sometimes the delivery guy comes back with some of the missing items. Not the store, every time (at least 4) I speak to them they promise call me back and to deliver next day. They never do. NEVER!

I’ve called back more promises but nothing arrives.

I’m done with them either managed by crooks, staffed by crooks.

To be clear I don’t blame the delivery drivers it’s obvious to me they are overworked.

March 14, 2024
Unprompted review
Rated 1 out of 5 stars

Pack of robbing fools

Pack of robbing fools with the new recycling return charge, ill recycle in my own bins, just looking for ways to add charges cause they are money grubbing swine

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

Rotten vegetables and not the first time

I went in to buy vegetables last week from supervalu again and not for the first time I found that they were rotten when I returned home. I emailed supervalu about this. They decided to get the company that supplies them with the vegetables contact me instead of dealing directly with them and myself. Afterall supervalu were the ones who put the rotten vegetables on the shelf to sell them. I am also not her to sort out there supply chain. Where seemly the problem lies. At the end of the day supervalu didn't seem to care about there customers.

January 21, 2024
Unprompted review
Rated 1 out of 5 stars

I got beat up by an employee

I got beat up by an employee of supervalu after asking where the canned tomatos. It all started at sutton cross supervalu when i peacefully went for some canned tomatos and other groceries a young fella came over and called me a 'boomer', and he gave me a nasty fist in the face! can you believe that?
I'm never EVER going back! unless they give me a bit of good ol' compensation. I want at LEAST €20, it's what i deserve for bein a veteran of 'nam

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Hurleys Supervalu is fantastic

Hurleys Supervalu is fantastic , always a lot of staff around to help you . Nothing is ever a problem. They support local produce which is fantastic for the locals..good organic selection.

January 26, 2023
Unprompted review
Rated 1 out of 5 stars

I was falsely accused of trying to…

I was falsely accused of trying to leave the Northside shopping centre branch with an item that I had just paid for seconds earlier. This happened on Christmas eve. It was due to an incompetent member of staff who was talking to her colleagues and not concentrating on what she was meant to be doing.

I raised a complaint with the manager on duty but I'm still waiting on a reply from the store manager. I've been a customer of Supervalu for over twenty years. I'll never buy anything again from any of their branches.

December 24, 2023
Unprompted review
Rated 1 out of 5 stars

JUST Wanted to WARN customers shopping …

JUST Wanted to WARN customers shopping in supervalue KNOCKLYON Of the theft that is going on in this store they have a policy of putting prices up at the till but not changing the price on the shelves this happens to me on a regular basis baught a big bag of keoghs roosters priced at 7.99 when I got to till it was 9.99 called the manager and I got the usual reply SORRY pointed out to her that they must have sold at least a hundred bag's as it was late that is 200 euro stolen by supervalue and she shrugged her head They know exactly what they are doing as if you go in to do a big shop you won't notice you are been Robbed this happens to me on a regular basis here as I am watching all the time but most people won't my advice to Anyone shopping at supervalue is beware as you are more than likely to be SCAMMED

December 29, 2023
Unprompted review

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