Surf Monger Reviews 379

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Bought a Jobe dry bag - very good price and very quick delivery. Turned up with no shoulder strap in the box - heard back from Chad within hours of my email advising her post out the missing shoulder... See more

Company replied

Rated 5 out of 5 stars

Excellent speedy delivery and very pleased with the SUP. Purchased for myself as a 65kg adult as a second board, ( Already have a Red 10.6, as main board, used on lakes in all conditions, sea when... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service!! Chad couldn’t have been more helpful with my questions and allowed us to arrange collection while we were visiting the New Forest. Couldn’t recommend enough. Also had an iss... See more

Rated 5 out of 5 stars

Had great customer service from Chad. Couple of issues with payment checking out - Chad called a couple of times to resolve the problem. Couldn't recommend highly enough. Just good to experience gre... See more


Contact info

5.0

Excellent

TrustScore 5 out of 5

379 reviews

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Rated 5 out of 5 stars

Efficient first class service

Efficient first class service - with amazing customer support!

August 24, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

Towable ring

1st class service, fast delivery, will definitely shop there again and will recommend to friends.
ThanksGuys

July 28, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

prompt and good quality

Bought 2 changing robes, good price and quality

July 24, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

Good communication

Good communication, prompt delivery and a great price! Nice to deal with people who value your business! Kids love the donut and paddle board.. 😁

July 23, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

Five star experience

Five star experience. Item was packaged well, speedy delivery, and I’m extremely satisfied. Well done.

July 19, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

Value, convenience and trust

I wanted a spare fin for my new SUP board. Plenty of places sell them but all for a few pounds more than NFS. The right (genuine) turned up, with a spare clip, and quickly. That’s what we expect from an online transaction and that’s what New Forest Surf delivered.

July 17, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

Great product and service!

I bought a JOBE Duna from New Forest Surf. Can't fault the service or the product which was delivered the next day in original packaging in great condition. Highly recommended!

July 12, 2022
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Reply from Surf Monger

Thanks for the review Martin - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

service

fast and efficient service

July 9, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

Great service

Great service. Next day delivery as promised and highly competitive prices.

July 8, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

Best customer service ever

Best customer service ever. I had a problem with a battery of an electric Pump and Chad solved that straight away.
Certainly will always buy from New Forest Surf

July 8, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

Great service

July 3, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

Great service

Great service. Delivered quickly and love the decals.

June 27, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered SUP boards online and delivered within 48 hours!!!! Also best price I found. A hand written note in a second order thanking me for my business was a lovely personal touch also!! Will definitely be using again!

June 24, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

Great product support and knowledge

Great product support and knowledge, they spent quite a while answering all of my questions. The paddle board arrived within days and was just as described. Great experience, and would definitely recommend.

June 24, 2022
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Reply from Surf Monger

Thanks for the review - we really appreciate you taking time to share your opinion. See you on the water! Chad @ NFSC 🤙🏼 🏄‍♂️

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery! Thank you

June 20, 2022
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Reply from Surf Monger

Really appreciate this feedback Clare 🤙🏼 Enjoy the Yarra. Thanks so much and have a great summer ☀️

Rated 5 out of 5 stars

Prompt service

Prompt service, excellent product, will use them again

June 20, 2022
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Reply from Surf Monger

Really appreciate this feedback Teresa 🤙🏼 Enjoy the Donut. Thanks so much and have a great summer ☀️

Rated 5 out of 5 stars

Amazing experience all around!

Amazing customer service! Amazing overall experience and the iSUP arrived the next day!
Highly recommend New Forest Surf. This review is for buying the second Jobe iSUP (theYAMA) from Chad at New Forest Surf. Wanted a board that a child could carry to the water that as a small female adult I thought I'd be able to use when the child grows out of it. Had a chat with Chad for advice prior to ordering it. It is obviously not as stable as a Yarra, but I can get the balance right on the YAMA (feels a bit more like exercise going on the small board, as more work on balance is needed). A small board might not be right for every petite adult, but I am very happy with it and the child can carry it to the water :-). Extremely pleased with the whole experience!

June 17, 2022
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Reply from Surf Monger

Really appreciate this feedback Kirstin 🤙🏼 Thanks so much for being a great customer. Enjoy the paddle boards and have a great summer ☀️

Rated 5 out of 5 stars

Easy to order and great product

Easy to order, quick delivery and product as expected. Would use again.

June 15, 2022
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Reply from Surf Monger

Really appreciate this feedback Richard 🤙🏼 Enjoy the Yarra. Thanks so much and have a great summer ☀️

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