I needed a new double mattress, Jessica was very knowledgeable and helpful. After trying several in my price bracket I chose a firm one, knowing I could change it if it was too firm. Having slept on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very informative but.not pushy. A huge range of products to choose from which are well displayed with information leaflets for each bed/ mattress. The buying process was easy and pleasant. The pr... See more
Company replied
I can’t speak highly enough of Ian at the Portslade showroom. He is knowledgeable, professional and genuinely friendly, and he makes the whole process straightforward and efficient. This is my se... See more
Company replied
We were recommended to go to Sussex Beds and now we know why. From the extremely friendly and helpful Beyadr in the Ashford store to the courteous and also very helpful young men who delivered our di... See more
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Company details
About Sussex Beds
Written by the company
Welcome to Sussex Beds
At Sussex Beds, we believe everyone deserves a great night's sleep. For over 20 years, we've been helping customers find their perfect bed and mattress by combining expert advice, exceptional value and quality products from trusted UK manufacturers.
Why Shop With Us?
- 🛏️ Over 40 years of sleep expertise
- ⭐ Trusted family-run business
- 🏪 Multiple stores across Sussex, Kent & Surrey
- 💤 Wide choice of beds, mattresses & frames
- 🤝 Friendly, knowledgeable sleep experts
- 🚚 Professional delivery service
Helping You Sleep Better
Whether you're searching for a luxurious pocket sprung mattress, a practical storage bed, an adjustable bed or a complete bedroom makeover, our experienced team is here to help. We take the time to understand your needs, comfort preferences and budget, ensuring you leave with the right sleep solution for years to come.
Visit One of Our Stores
We encourage customers to visit one of our showrooms, where you can try a wide range of beds and mattresses in a relaxed, no-pressure environment. Our sleep experts are always on hand to answer questions and help you make an informed decision.
Thank You
Your feedback means the world to us. Every review helps us improve our service and gives future customers confidence when choosing Sussex Beds. Thank you for taking the time to share your experience—we truly appreciate your support.
Contact info
United Kingdom
- 03300 583200
- info@sussexbeds.co.uk
- sussexbeds.co.uk
4.9
Excellent
919 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very helpful at the Maidstone showroom
Very helpful at the Maidstone showroom. Delivery earlier than expected. Delivery crew respectful of property and efficient.
October 14, 2025
Unprompted review
Reply from Sussex Beds
We’re delighted to hear you had a great experience at our Maidstone showroom, and that your delivery was earlier than expected. It’s wonderful to know our team were both respectful and efficient — we really appreciate your kind words! Thank you😊
Fantastic customer service
The best customer service I have experienced in a retail store! Graham was incredibly helpful and knowledgeable to allow us make the right decision without any pressure. On delivery day the bed was on time and assembled quickly by two very friendly guys. They removed all the rubbish and took away my old bed and mattress without any bother. Great service from start to finish!
November 11, 2025
Unprompted review
Reply from Sussex Beds
Thank you so much for your fantastic review!
We’re thrilled to hear that Graham could help you make the right choice without any pressure, and that our delivery team made everything so easy and hassle-free. It means a lot to know you experienced great service from start to finish — we’ll be sure to pass on your kind words to the whole team! 😊
Really helpful with no pressure
Jess was really helpful and we now have a lovely new bed and super comfortable mattress. We're sleeping like babies again!
November 1, 2025
Unprompted review
Reply from Sussex Beds
Thank you so much for your wonderful review!
We’re so glad Jess could help without any pressure, and even happier to hear you’re enjoying your new bed and mattress. Sleeping like babies again sounds perfect — sweet dreams! 😊
Big thanks to Jess and Luke
From start to finish Jess and Luke have made the process wonderfully easy and peacefull! Thank you
August 5, 2025
Unprompted review
Reply from Sussex Beds
Thank you Clare for your lovely review!
We’re thrilled to hear that Jess and Luke made the whole process so easy and peaceful for you. We’ll be sure to pass on your kind words — they’ll be delighted! 😊
Great service from purchase to…
Great service from purchase to delivery.
Couldn't have been more helpful!
September 1, 2025
Unprompted review
Reply from Sussex Beds
Thank you so much for your kind words!
We’re thrilled to hear you had a great experience from purchase to delivery. It’s wonderful to know our team could be so helpful — that’s exactly what we aim for! 😊
The salesman was so helpful but not…
The salesman was so helpful but not 'pushy'
October 1, 2025
Unprompted review
Reply from Sussex Beds
Thank you Marion for your fab review!
We’re delighted to hear you found our team helpful without being pushy — that’s exactly the experience we aim to give every customer.
Reply from Sussex Beds
Thank you Sally for the great review!
We’re so glad to hear you received excellent service and that your new mattress is perfect for you.
If you ever need anything else, we’re always here to help. Enjoy your great night’s sleep! 😊
Great customer service
Karen was a great help in choosing the right bed for us. We have ordered a base and mattress and it was very easy to get what should work for our room. 60 day trial helps with peace of mind as well.
November 8, 2025
Unprompted review
Reply from Sussex Beds
Thank you Donna your wonderful review!
We’re thrilled to hear that Karen was able to help you find the perfect bed for your room. It’s great to know the ordering process felt easy, and that the 60-day trial gives you extra peace of mind.
Friendly and helpful staff in showroom.
Friendly and helpful staff in showroom.
Efficient delivery.
October 24, 2025
Unprompted review
Reply from Sussex Beds
Thank you so much for your lovely review!
We’re delighted to hear you found our showroom team friendly and helpful, and that your delivery went smoothly.
Problem resolved
I had a problem, which had been sitting with me for some while and I spoke to Lee who came up with a satisfactory solution for which I am grateful
This has restored my faith in the company. My only regret is the problem in the first place which of course has now been resolved thank you Lee.
November 13, 2025
Unprompted review
Reply from Sussex Beds
Hi Graham, it's great to hear that Lee was able to help find a satisfactory solution for you. We will look at processes to avoid the initial issue in future. We appreciate your kind words.
Popped in to the Bexhill branch
Popped in to the Bexhill branch with an issue today. I saw Lyn and Julie and between them they resolved the issue there and then, what a team!
They’re now my go to for anything bedding related.
October 13, 2025
Unprompted review
Reply from Sussex Beds
Thank you so much for your kind words! We're delighted to hear that Lyn and Julie were able to help resolve your issue so quickly. They’ll be thrilled to know they made such a great impression. We really appreciate your support and look forward to seeing you again in the future.
I only popped into Sussex beds in…
I only popped into Sussex beds in Canterbury on the way home from work today just to have a look at the beds and I was welcomed by Ellie. She was so helpful and knowledgeable and gave me such wonderful service that I bought a bed straight away. Hang on to her Sussex beds she is a great asset to your company.😁
September 12, 2025
Unprompted review
Reply from Sussex Beds
Thank you for this fantastic review! We're thrilled that Ellie provided you with such exceptional service during your visit to our Canterbury store. It is great to hear that Ellie's knowledge and helpfulness made such a positive impression that you felt confident making a purchase on the spot. We will be sure to pass on your kind words to Ellie, and thank you for your support.
Great service in the Caterham store
Great service in the Caterham store . Full of knowledge and incredibly helpful and delivered within the week. Fabulous Thank you
September 6, 2025
Unprompted review
Reply from Sussex Beds
Thank you so much for taking the time to leave this wonderful review. We're delighted to hear that our Caterham team provided you with knowledgeable and helpful service, and that we met your delivery expectations. We truly appreciate your business and look forward to serving you again in the future.
Lisamarie was excellent and the quality…
Lisamarie was excellent and the quality of their beds is fantastic. They're very professional and helpful. Highly recommend.
September 1, 2025
Unprompted review
Excellent service from start to finish…
Excellent service from start to finish from the Worthing branch. Sonia and Jess from the shop as well as the two gentlemen who delivered and assembled were very professional, kind and helpful. Would definitely use them for any bed/furniture need
September 5, 2025
Unprompted review
Reply from Sussex Beds
Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that Sonia and Jess provided you with excellent service, and that our delivery and assembly team made such a positive impression. We truly appreciate your recommendation and look forward to seeing you in the future.
An extremely happy customer
We were recommended to go to Sussex Beds and now we know why. From the extremely friendly and helpful Beyadr in the Ashford store to the courteous and also very helpful young men who delivered our divan base, we could not have asked for more. Delivery on schedule too. This company offers customer service at its best. A certain Royal Warrant holding chain store could learn a lot from Sussex Beds.
August 19, 2025
Unprompted review
Reply from Sussex Beds
Thank you so much for taking the time to share your wonderful experience with Sussex Beds Ashford. We're absolutely delighted to hear that Beyadr and our delivery team provided you with the exceptional service you deserved. We're thrilled that you're happy with your purchase. Thank you for choosing Sussex Beds, and for leaving such a generous review.
Great Experience
I would like to thank and recommend Gary Niblett from Sussex Beds in Haywards Heath. He was helpful from the beginning, giving details on the products and explaining the full process of how it’s all done. From the sale, to being built up and delivered. He was knowledgeable and patient, he gave us a good few laughs and good quality service. I would highly recommend him
Thank you Gary
July 26, 2025
Unprompted review
Reply from Sussex Beds
Thank you so much for taking the time to share this wonderful feedback! We're delighted to hear that Gary provided such excellent service regarding our products and explained the full process to you.
We will make sure Gary gets to hear your feedback, and we wish you all the best in the future with your purchase.
Excellent experience
Friendly, knowledgeable service in store. Julie took time to ensure we understood all options available to us.
Delivery was quicker than quoted and the delivery team were polite and respectful of our home.
August 4, 2025
Unprompted review
Reply from Sussex Beds
Thank you for this wonderful review and your kind words about our "staff", which are truly appreciated, as we strive to ensure every guest receives exceptional service from the moment they arrive. We will be sure to share your commendations with Julie.
We're also delighted that our delivery team was polite and respectful in your home. Thank you for supporting local business!
We hope to see you again.
Best for beds and mattresses.
We were welcomed on our arrival. Staff were very friendly, helpful and knowledgeable.
August 4, 2025
Unprompted review
Reply from Sussex Beds
Thank you for taking the time to share your positive feedback regarding your recent visit with us. We are delighted to learn that you felt welcomed upon arrival and that our team members provided you with friendly, helpful, and knowledgeable service. We look forward to seeing you again in the future.
Best service ever
My husband & I had been wanting a new mattress for some time. On the off chance we popped into Sussex Beds in Tonbridge, and how we was looked after by the sales team was amazing. Especially Lisa who helped us get exactly what we needed at such an amazing price. We actually ended buying two.
Highly recommend
Thank you ladies
July 28, 2025
Unprompted review
Reply from Sussex Beds
Thank you so much for this wonderful review!
We're absolutely delighted to hear that you and your husband had such a positive experience at our Tonbridge store. It's fantastic that Lisa and the team at Tonbridge was able to help you find exactly what you were looking for. We're thrilled that you were so happy with the service that you ended up purchasing two mattresses.
Lisa and our entire sales team work hard to ensure every customer gets the personal attention and expert advice they deserve. We'll be sure to pass along your kind words to her and the team.
Enjoy your new mattresses, and please don't hesitate to pop in again if you need anything in the future.
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