Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate. I appreciate the cooking tips and enjoy re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these ext... See more
Company replied
High quality of grass fed beef with an excellent range to choose from. Delivered in a cool box with ice and on time. Tasty recipes for each type of meat is a welcomed bonus. Great online butchers, def... See more
Company replied
The order arrived well packaged and was delivered in line with the timescales given. Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the d... See more
Company replied
Company details
Written by the company
Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.
Contact info
Snaygill Industrial Estate, BD23 2QR, Skipton, United Kingdom
- hello@swaledale.co.uk
- swaledale.co.uk
4.6
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had three different orders so…
I have had three different orders so far and cannot fault the delivery service or the quality of the meat.
Everything was fresh and I was able to freeze items not used on the day.
I will shortly be placing another order and will continue to do so. Last order number: 91057.
July 28, 2025
Unprompted review
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts! We’re delighted to hear your feedback.
Brisket to die for
The order arrived well packaged and was delivered in line with the timescales given.
Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the description. I can honestly say its been the best brisket ive smoked. Did an overnight smoke for 9 hours, last few hours wrapped in butcher paper with some of the fat i rendered down from a slight trim and then rested in towels and a coolbox for 3 hours. Results were unbelievabley good it was juicy, tender lovely bend and smoke ring. This will be my goto brisket of choice from now on.
Also ordered some merquez sausages, have to say they werent proper merquez imho, but were a damned fine sausage nonetheless.
July 28, 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Dyfed! We’re delighted to hear your feedback.
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Andrea! We’re delighted to hear your feedback.
Tremendous butcher.
Tremendous mutton probably the best calf’s liver I’ve ever had.
July 28, 2025
Unprompted review
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, David! We’re delighted to hear your feedback.
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Adrian! We’re delighted to hear your feedback.
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Stephen! We’re delighted to hear your feedback.
Excellent cut of meat
June 25, 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Wayne! We’re delighted to hear your feedback.
Tasty bacon and sausages
Tasty bacon and sausages , made for a perfect breakfast. Mince cooked beautifully, just the right amount of fat . Highly recommend swaledale butchers . Packaged with care and delivered cold .
June 25, 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Sue! We’re delighted to hear your feedback.
Everything we have eaten so far has…
Everything we have eaten so far has been excellent
June 25, 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, John! We’re delighted to hear your feedback.
Great service, great meat.
The meat that I order was delivered on my required date. Have not eaten it all yet but that which we have has been very good, plenty of flavour and tender. Good choice of meats, including some cuts that I have not experienced before and all reasonably priced.
June 24, 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Arty! We’re delighted to hear your feedback.
Don't know, wasn't safe to eat.
Can't comment on the quality of the meat. It was sent Friday and not arrived by Sunday afternoon. So this is more a 1 star review of DPD. But Swaledale have no phone number for customer support,
Update: Swaledale have refunded. Have re-ordered.
June 29, 2025
Unprompted review
Reply from Swaledale Butchers
Hi Peter,
Thank you for your feedback, and we’re sorry to hear there was a delay with your delivery. Whilst DPD is responsible for fulfilment, we understand how frustrating it can be - especially when you're left uncertain about the condition of your order.
As noted in our FAQs, our insulated packaging is designed to keep your order in optimal condition for over 48 hours from the time it leaves Swaledale HQ. In the rare event that the quality is compromised, we’ll always make it right - which we were happy to do in this case.
We're pleased you’ve chosen to re-order, and while this was clearly a service issue rather than a product one, we’re grateful for the chance to put things right.
For future reference, we handle all customer service via email to ensure we can track and resolve issues as efficiently as possible.
Best wishes,
The Swaledale Team
The meat is always top quality
The meat is always top quality, and it’s always delivered swiftly and well packaged.
May 28, 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, John! We’re delighted to hear your feedback.
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Elaine! We’re delighted to hear your feedback.
Lamb chops had a lot of waste
Lamb chops had a lot of waste, bone and gristle although the little bit in-between was tender.
May 28, 2025
Reply from Swaledale Butchers
Thanks for your feedback — we’re glad you enjoyed the tenderness of the meat itself. Lamb chops are a naturally bone-in cut, and whilst that structure contributes greatly to flavour during cooking, we understand it can feel like there’s less yield. That said, we’ll pass this on to our butchery team for review — and if ever in doubt, we’re happy to recommend alternative cuts with a higher meat-to-bone ratio.
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Rimantas! We’re delighted to hear your feedback.
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Marilyn! We’re delighted to hear your feedback.
Beautiful meat
Beautiful meat. Extremely well packaged. Always kept updated regarding delivery.very happy customer.
May 27, 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Suzi! We’re delighted to hear your feedback.
DEEELICIOUS
DEEELICIOUS
The best breakfast sausages we have ever had.
The saddle of Lamb was simply delicious, tender and very tasty.
High quality slow grown, naturally fed, well bred and kept animals providing wonderfully flavoursome food.
May 27, 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Philip! We’re delighted to hear your feedback.
Beautiful juicy meat and the mince beef…
Beautiful juicy meat and the mince beef is the best you can get, really tell the difference from supermarkets mince.
May 27, 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Adam! We’re delighted to hear your feedback.
Excellent Quality
Always buy my lamb from here, good quality meat, no complaints with taste or quality, delivery always arrives on time and package suitably
May 27, 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Gill! We’re delighted to hear your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.