Swansea Tyres Limited Reviews 

536
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

My first time using Swansea Tyre Clutch & MOT center and definitely NOT my last - Absolutely brilliant place! Not only did they give me a good price for the work, they completed the work rea... See more

Rated 5 out of 5 stars

Sorted out my wheel alignment issue perfectly, answered all questions and explained everything thoroughly. After being stung by so many garages, I'm hoping I've finally found a good one. Major service... See more

Rated 5 out of 5 stars

AA recommended , after breaking down in Swansea the AA safely got me to Swansea tyres ltd, who had agreed to repair my broken alternating timing belt, after a phone call from the road side by the AA... See more

Rated 5 out of 5 stars

Really impressed with this place, hassle free and really fair and transparent in pricing especially when things change (I was getting some work done after an MOT fail, and although parts needed were... See more

Company details

  1. Tire Shop
  2. Auto Repair Shop

Information provided by various external sources

Swansea Tyre & Clutch & MOT Centre does a lot more than just fit tyres and clutches & MOT's! We service, & repair all makes and models of vehicles and light commercials. We are also a Quantum Tuning Partner and are able to remap and tune your vehicles while you wait! We are part of the RAC Approved Garages network and also Trading Standards Motorcodes Approved. We are also AA Approved and recommended as of March 2017 We are a Tec4 Lubricants Service Centre so we are able to advise on the best treatments and service issues for your vehicle. We are on the Approved Garages Network, which means that you are always looked after and to the highest possible standards! You are also able to find us on the AA Garage Guide! We offer 24 hour recovery including specialist fuel drain services across South Wales, so if you break down we will be there to help!


Contact info

5.0

Excellent

TrustScore 5 out of 5

536 reviews

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5.0

All reviews

(536)

1 review in the last 12 months

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Rated 5 out of 5 stars

Brilliant service

Brilliant service. Fitted me in within an hour and work was done in a timely manner. Friendly and helpful staff, would highly recommend.

June 7, 2018
Unprompted review
Rated 4 out of 5 stars

Great company

Would have been five stars apart from the wait for the part to arrive. Although not a company fault, at least the offer of 10% off bill or even a cuppa. Busy company and I think more help for front end staff may help. I would definitely return though

June 6, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
Dropped my car off with the team and received a text message saying they had looked at the car. Clicked on a link which showed a video where the mechanic showed me what the problem was with the car and a price which I could accept for the work or reject.
Accepted the work and picked up my car the next day (part needed ordering). Would definitely consider using again as I couldn't fault the service.

June 6, 2018
Unprompted review
Rated 4 out of 5 stars

Very helpful staff

Very helpful staff, knowledgable about cars. Only downside when I visited their wheel balancing machine was down and when working again it was only supposed to take twenty minutes and ended up being an hour and a half

June 4, 2018
Unprompted review
Swansea Tyres Limited logo

Reply from Swansea Tyres Limited

Thank you for the review. I am sorry it took so long to re-track your vehicle. Unfortunately it gets very busy here sometimes and this can cause some delays. We are looking at ways to improve this service.

Kind regards

Rated 5 out of 5 stars

Excellent service

Booked for a full service + MOT, and after 2 days I had my car back.

Fast, efficient, competitive prices, with no hidden charges.

I will use the company again, and I will recommend to friends.

May 29, 2018
Unprompted review
Rated 5 out of 5 stars

Professional and efficient.

Impressed with their professional service, particularly the video evidence sent via text message with a clear explanation of work needed on the car. I will definitely use this company again.

May 21, 2018
Unprompted review
Rated 5 out of 5 stars

Really nice staff

Really nice staff, all were kind and helpful, explained everything to me in full and even offered me a lift somewhere after my car failed it's MOT and needed work done

May 12, 2018
Unprompted review
Rated 1 out of 5 stars

dissatisfied customer

Lack of professionalism, no communication despite telephoning numerous times and promised someone would phone me with update about my car,was told by the reception guy that my gearbox oil leak was fixed by a mechanic on site yet was told differently by another person that it was sent to a gearbox specialist repairer !!!
Picked car up and body work was covered with greasy finger marks on bonnet ,right wing drivers door and oil in boot of car absolutely terrible state to have car returned to me,also not happy with paying extra to have tracking set as it was fine before going to have clutch ,oil seal replaced 2 days before I had a service with Hyundai main dealers and my car was definitely not pulling to the right side as described on your video!

May 11, 2018
Unprompted review
Swansea Tyres Limited logo

Reply from Swansea Tyres Limited

Mr Earley,

Firstly let me apologise if your car was dirty. It shouldn’t be as I employ 2 car cleaners and it is company policy to ensure all cars are clean before they leave. Feel free to pop it back to us and we will make sure the car is completely cleaned while you wait.

Your gearbox was taken to a gearbox specialist as advised by me personally to you. You were NEVER told the gearbox was being repaired in house and we have video evidence of me advising you about this. Please see this video at 2:18 I tell you that it needs to go to a gearbox specialist:

https://youtu.be/2b_hs5wffBo

Your vehicle whilst it was with us was given a COMPLIMENTARY alignment check video here:

https://youtu.be/emi388HhmcI

As you can see, our equipment is showing your alignment is out. Also, you were given the CHOICE to have it adjusted and you agreed to go ahead! There is no obligation to have any adjustment at all.

Your Hyundai main dealer would NOT check your alignment as part of their service so you would not have known about the alignment issue unless we had informed you.

It is our company policy to be 100% transparent when dealing with our clients. We explained to you that the gearbox issue was not going to be fast to sort as it needed to be sent to a specialist (as per video above) and you agreed. All work was fully video filmed and sent to you PRIOR to any work being carried out.

Aside to your vehicle having a couple of handprints on it (which I have already offered to have cleaned for you), I fail to see how you could have received any more professional service at all.

Should you wish to take up our offer of a free car clean please feel free to call us on 01792 477555


**Additional Note**

Customer visited us to say he had a vibration, no vibration found but we performed a slight adjustment to the alignment we performed and cleaned the vehicle for the client.

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