Swansea Tyres Limited Reviews 

536
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

My first time using Swansea Tyre Clutch & MOT center and definitely NOT my last - Absolutely brilliant place! Not only did they give me a good price for the work, they completed the work rea... See more

Rated 5 out of 5 stars

Sorted out my wheel alignment issue perfectly, answered all questions and explained everything thoroughly. After being stung by so many garages, I'm hoping I've finally found a good one. Major service... See more

Rated 5 out of 5 stars

AA recommended , after breaking down in Swansea the AA safely got me to Swansea tyres ltd, who had agreed to repair my broken alternating timing belt, after a phone call from the road side by the AA... See more

Rated 5 out of 5 stars

Really impressed with this place, hassle free and really fair and transparent in pricing especially when things change (I was getting some work done after an MOT fail, and although parts needed were... See more

Company details

  1. Tire Shop
  2. Auto Repair Shop

Information provided by various external sources

Swansea Tyre & Clutch & MOT Centre does a lot more than just fit tyres and clutches & MOT's! We service, & repair all makes and models of vehicles and light commercials. We are also a Quantum Tuning Partner and are able to remap and tune your vehicles while you wait! We are part of the RAC Approved Garages network and also Trading Standards Motorcodes Approved. We are also AA Approved and recommended as of March 2017 We are a Tec4 Lubricants Service Centre so we are able to advise on the best treatments and service issues for your vehicle. We are on the Approved Garages Network, which means that you are always looked after and to the highest possible standards! You are also able to find us on the AA Garage Guide! We offer 24 hour recovery including specialist fuel drain services across South Wales, so if you break down we will be there to help!


Contact info

5.0

Excellent

TrustScore 5 out of 5

536 reviews

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5.0

All reviews

(536)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

For the first time ever I put the wrong fuel in my car and I drove it home. I rung this company and they came out this morning first thing, drained and cleaned it for me, and started the dead battery. The guy was extremely polite and efficient and made me feel so much better for making the mistake. Would definitely recommend this company

July 5, 2018
Unprompted review
Rated 5 out of 5 stars

Great MOT price

Great MOT price. Friendly people. Comfortable environment. Flexible approach to resolving problems.

July 4, 2018
Unprompted review
Rated 4 out of 5 stars

Efficient

Efficient, friend and professional service. Also very competitive on price.

June 29, 2018
Unprompted review
Rated 5 out of 5 stars

Great service nice staff kept me…

Great service nice staff kept me updated on what was going on with the car while it was there.
Wouldn't hesitate to go back if anything else crops up. Will definitely recommend to friends and family 👍

June 29, 2018
Unprompted review
Rated 1 out of 5 stars

I would never take my car there again

I would never take my car there again. I was supposed to get the car back the same day but they forgot to tell me it wouldnt be ready until tomorrow until I called them at 4.40pm and after complaining was offered a courtesy car which was fine. The receptionist said someone's on their way to pick me up so I waited outside work for 30 minutes and no-one showed. I had to call into reception who said they will be another 30 minutes which I wasn't happy about. Finally got picked up an hour later in a 2004 zafira with 125000 miles on the clock that on the way home I thought was going to break down as it was dog rough. Not happy in the slightest. No communication and poor customer service.

June 22, 2018
Unprompted review
Swansea Tyres Limited logo

Reply from Swansea Tyres Limited

Sorry you were not happy with the service. We informed you that the vehicle was not going to be ready until the next day due to parts not being available (totally out of our control)

We then ran a FREE courtesy car to you which admittedly wasn’t a new car but completely free, clean and reliable.

You experienced a delay receiving the free courtesy car as we are massively busy and don’t normally offer collection and delivery unless pre arranged. Therefore we sent a driver with the vehicle as soon as humanly possible.


Your vehicle was then fixed for you first thing the next day.

In any other garage this would be considered fantastic service! We appreciate your feedback and maybe in future won’t offer the last minute use of our pool vehicles for customers to help them when they need it.

Rated 3 out of 5 stars

Communication and time to complete work…

Communication and time to complete work was poor. It was very busy there but I was left having to come back over 2 hours later than scheduled time.

June 13, 2018
Unprompted review
Swansea Tyres Limited logo

Reply from Swansea Tyres Limited

Gareth, sorry about the communication issue with our business. We have noticed a 200% increase in business this year which caught us out! We have remedied this by implementing new staff on our telephones and also brought in more processes to help on busy times. We have also increased our workshop staff to speed the work going through the workshop.

We appreciate your feedback and it helps us to improve our already award winning customer service.

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