Swansea Tyres Limited Reviews 

536
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

My first time using Swansea Tyre Clutch & MOT center and definitely NOT my last - Absolutely brilliant place! Not only did they give me a good price for the work, they completed the work rea... See more

Rated 5 out of 5 stars

Sorted out my wheel alignment issue perfectly, answered all questions and explained everything thoroughly. After being stung by so many garages, I'm hoping I've finally found a good one. Major service... See more

Rated 5 out of 5 stars

AA recommended , after breaking down in Swansea the AA safely got me to Swansea tyres ltd, who had agreed to repair my broken alternating timing belt, after a phone call from the road side by the AA... See more

Rated 5 out of 5 stars

Really impressed with this place, hassle free and really fair and transparent in pricing especially when things change (I was getting some work done after an MOT fail, and although parts needed were... See more

Company details

  1. Tire Shop
  2. Auto Repair Shop

Information provided by various external sources

Swansea Tyre & Clutch & MOT Centre does a lot more than just fit tyres and clutches & MOT's! We service, & repair all makes and models of vehicles and light commercials. We are also a Quantum Tuning Partner and are able to remap and tune your vehicles while you wait! We are part of the RAC Approved Garages network and also Trading Standards Motorcodes Approved. We are also AA Approved and recommended as of March 2017 We are a Tec4 Lubricants Service Centre so we are able to advise on the best treatments and service issues for your vehicle. We are on the Approved Garages Network, which means that you are always looked after and to the highest possible standards! You are also able to find us on the AA Garage Guide! We offer 24 hour recovery including specialist fuel drain services across South Wales, so if you break down we will be there to help!


Contact info

5.0

Excellent

TrustScore 5 out of 5

536 reviews

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5.0

All reviews

(536)

1 review in the last 12 months

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Rated 1 out of 5 stars

Unacceptable service

My car been in for repair since the first week of September. Myself and my husband knew it wasn’t going to be a quick fix, didn’t expect to be put through this stress. They have given us so many different stories and empty promise it absolutely ridiculous,it’s become a joke, lost count how many times they haven’t returned our calls and given us false information or different stories on the whereabouts of my car.

I called into the shop to speak with someone, a young lad sat at the front desk on his phone while the receptionist was taking a call, he refused to acknowledge me and went asked to serve he laughed and said no. The customer service is the worst I have experienced yet.

Myself and my husband have been very patient, surely a little customer service wouldn’t be too much to ask for, it’s only been 5 months!!! All my friends and family members can’t believe what we are going through.

Maybe one day they might return our call ??

January 12, 2019
Unprompted review
Swansea Tyres Limited logo

Reply from Swansea Tyres Limited

Hello Steph, I would like to look into this for you personally. We don't have any vehicles showing on the system from 5 months ago that is still with us. Can you please let me know the make and model of your vehicle?

Also, please le me know when you came in and experienced this bad customer support. Please be aware that we take accusations of this manner very seriously and will ensure we get to the bottom of this and also ensure you get the customer service you expect.

Regards

Lee Pallister (Managing Director)

Rated 5 out of 5 stars

AA recommended

AA recommended , after breaking down in Swansea the AA safely got me to Swansea tyres ltd, who had agreed to repair my broken alternating timing belt, after a phone call from the road side by the AA mechanic. My car got repaired , I felt the cost of the repair was very fair, Garage staff extremly friendly. can only give high praise and a big thank you.

December 27, 2018
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Professional outfit, the only service that I’ve witnessed showing the old parts and explaining in detail why it needed replacing.. Will certainly be using again and recommending to others.

December 17, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, guy at reception a bonkers, which kept me entertained! But overall great customer service! Thanks!

December 15, 2018
Unprompted review
Rated 5 out of 5 stars

Honest & reliable

Really good service, well priced, honest and trustworthy, so glad I found this place, would highly recommend.

November 23, 2018
Unprompted review

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