Swansea Tyres Limited Reviews 

536
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

My first time using Swansea Tyre Clutch & MOT center and definitely NOT my last - Absolutely brilliant place! Not only did they give me a good price for the work, they completed the work rea... See more

Rated 5 out of 5 stars

Sorted out my wheel alignment issue perfectly, answered all questions and explained everything thoroughly. After being stung by so many garages, I'm hoping I've finally found a good one. Major service... See more

Rated 5 out of 5 stars

AA recommended , after breaking down in Swansea the AA safely got me to Swansea tyres ltd, who had agreed to repair my broken alternating timing belt, after a phone call from the road side by the AA... See more

Rated 5 out of 5 stars

Really impressed with this place, hassle free and really fair and transparent in pricing especially when things change (I was getting some work done after an MOT fail, and although parts needed were... See more

Company details

  1. Tire Shop
  2. Auto Repair Shop

Information provided by various external sources

Swansea Tyre & Clutch & MOT Centre does a lot more than just fit tyres and clutches & MOT's! We service, & repair all makes and models of vehicles and light commercials. We are also a Quantum Tuning Partner and are able to remap and tune your vehicles while you wait! We are part of the RAC Approved Garages network and also Trading Standards Motorcodes Approved. We are also AA Approved and recommended as of March 2017 We are a Tec4 Lubricants Service Centre so we are able to advise on the best treatments and service issues for your vehicle. We are on the Approved Garages Network, which means that you are always looked after and to the highest possible standards! You are also able to find us on the AA Garage Guide! We offer 24 hour recovery including specialist fuel drain services across South Wales, so if you break down we will be there to help!


Contact info

5.0

Excellent

TrustScore 5 out of 5

536 reviews

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5.0

All reviews

(536)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Professional

Had an MOT, they were accommodating when I needed to change my time. Good service, professional garage and friendly staff.
I was charged £72 for an hours labour to change a horn which seemed pricey.

November 19, 2018
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff.
Prices very competitive and everything handled in an efficient manner.
l would definitely recommend them and will be using them again directly next year.

November 18, 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding service all round

Knowledgeable, courteous receptionist who clearly explained what a full service consisted of. A video was sent to my phone of the issues I had with tyres and tracking. Couldn’t be happier tbh - kept informed at all times and clearly saw the issues that needed rectifying.

November 18, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent!! Great service, everyone that works there are fantastic. Highly recommend, under new management and huge improvements. Well done all

November 11, 2018
Unprompted review
Rated 5 out of 5 stars

Sorted out my wheel alignment issue…

Sorted out my wheel alignment issue perfectly, answered all questions and explained everything thoroughly. After being stung by so many garages, I'm hoping I've finally found a good one. Major service being booked soon...

November 9, 2018
Unprompted review
Rated 3 out of 5 stars

Review of recent visit

All staff members were very helpful and welcoming from my first call and when arriving at the garage.
Only three reasons why I couldn't give 5 starts which are -
> I booked in for a full fixed price service with MOT, when booking in on-line I was quoted £110 but was charged £150 when paying - no reason could be given for this
> I needed work to be done on my vehicle so it could pass the MOT but at no time was I given a price even though I asked and only found out at the end that my bill came to nearly £500, luckily I could just afford it but was a big shock after being told the parts wouldn't cost much
> I was promissed to have a video sent to me showing the defects on my car but I am still waiting for this to arrive !!

November 8, 2018
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service, polite efficient and very friendly staff. Sorted serious problem with my dpf on my Astra . Car was booked in within 24 hours and sorted the next day. Would have no hesitation in recommending them and their prices are not extortionate! Will be using them again in the future. Thank you for your excellent service

November 7, 2018
Unprompted review
Rated 3 out of 5 stars

Fri 26 Oct pm

Fri 26 Oct pm
Booked too many cars in at same time. So had to wait 1.5 hrs to collect on a basic service
Not clearly explaining what the service entails (expected interim/ given and charged full.- so more expensive than planned). Not a problem if that level service was needed, but need to know
No wheel alignment done - not a problem on car of this mileage / age - but if promised - needs doing
car not cleaned. Ditto. If promised & [paid for it should be done.)

November 5, 2018
Unprompted review
Swansea Tyres Limited logo

Reply from Swansea Tyres Limited

Hi thank you for taking the time to leave us feedback it is very much appreciated.

On the 26th we had a problem with 2 staff absences due to sickness. This is the reason we fell behind with our work booked in. You are completely right, you should have had both your free wheel alignment and also your free service wash. I would like to personally apologise for this and to invite you back for a free service wash and alignment check at your convenience.

We certainly fell short of our target 5* customer service on this occasion and would like the opportunity to make it up to you.

Regards

Swansea Tyre, Clutch & MOT Centre

Rated 5 out of 5 stars

Competent service

I managed to misfuel my Toyota Avensis Diesel. I topped it up with 20L of petrol. The only sign of a problem was that the car wouldn't start right away but it drove OK and I unfortunately did so for about 20miles. Anyway, they responded on my first ring and was on their way soon after. On arrival (which was delayed by an RTA), their service was great. The car was ready within 30min at a reasonable cost considering the going costs by other outfits. They did recommend an additive (fuel system lubricant/clearner) which I accepted considering that I drove the car misfuelled, and the car has been fine since. I highly recommend them.

November 2, 2018
Unprompted review
Rated 5 out of 5 stars

What a service

Excellent service. Love the videos as you get to see what is wrong with the vehicle. Staff are very friendly and knowledgable. Will definately be using this Centre from now on. Will be recommending.

October 18, 2018
Unprompted review

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