The attention at the store in Alexanderplatz was pretty good and fast. The bike itself (deluxe 7), although 'confortable' and not heavy in itself, resists movement. It feels as if there was a sand b... See more
Company replied
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See what reviewers are saying
I've only had good experiences with Swapfiets. The bike works great, I've kept the membership for the second year now. The personnel at the shop near Alexander Platz have always been very helpful and... See more
Company replied
Hi! I don’t usually submit reviews but particularly at Alexanderplatz swapfiets these two guys who work there are so nice and helpful and so happy and chill it was such a great experience renting my b... See more
Company replied
I moved back to Germany recently, and rented a Deluxe 7 for annual contract. I have previously rented the same bike for about 8 months. These are excellent bikes, never bothered me with maintaince o... See more
Company replied
Company details
Written by the company
Das Fahrrad-Mitgliedschaft | Kostenlose Reparaturen – wann du willst, wo du willst | Wir machen Städte lebenswerter
Contact info
4.5
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
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Excellent assistance
February 8, 2024
Unprompted review
Reply from Swapfiets Deutschland
Hey, Thank you for the kind feedback! :)
Friendly and efficient
Friendly, as always :) quick and efficient. That’s why I’m a loyal customer 😍
February 8, 2024
Unprompted review
Reply from Swapfiets Deutschland
Hi Darja, Thank you for your kind words! Happy to have you as a customer :)
Fast and convenient pick up of the…
Fast and convenient pick up of the bike. Thank you!
February 5, 2024
Unprompted review
Reply from Swapfiets Deutschland
Hey Ali, Thank you for your nice feedback!
Reply from Swapfiets Deutschland
Hi Rahul, Thank you for the kind feedback!
Bad experience
Bad experience. I want to new model power plus(I pay for)
January 29, 2024
Unprompted review
Reply from Swapfiets Deutschland
Hi Malkeet, we currently only have limited stock, if you pay for it you would be a costumer that has one. We will notify you if they are ready for you to receive.
Very helpful and friendly staff
Very helpful and friendly staff, not an ounce of attitude unlike most businesses, very satisfied
January 30, 2024
Unprompted review
Reply from Swapfiets Deutschland
Hi Zain,
Thank you! Great to hear :)
Happy with the bike and service…
Happy with the bike and service support, reasonable, affordable pricing. Thank you! (Frankfurt am Main).
January 30, 2024
Unprompted review
Reply from Swapfiets Deutschland
Hi Nur, Thank you for your kind feedback! Great to hear that you are happy with your bike, we wish you great rides on your Swapfiets!
Good costumer service 🙏
January 25, 2024
Unprompted review
Reply from Swapfiets Deutschland
Hi Fadi, Always happy to help out. Thank you!
The e-bike is not assisting in moving…
The e-bike is not assisting in moving and the gear shifts are not smooth. Otherwise the bike is strong and smooth
January 20, 2024
Unprompted review
Reply from Swapfiets Deutschland
Thank you Yashas! Please feel free to book a check-up appointment for your bike. We can always have a look at it to see if everything works well!:)
Good service
January 16, 2024
Unprompted review
Reply from Swapfiets Deutschland
Hi Harprinder, thank you!
The receptionist was able to…
The receptionist was able to communicate in English, and it helped me a lot cause I don't know German yet.
January 11, 2024
Unprompted review
Reply from Swapfiets Deutschland
We are happy to help (and also always in English). Thanks Ali😊
The girl who helped me was…
The girl who helped me was superfriendly.
January 13, 2024
Unprompted review
Reply from Swapfiets Deutschland
Thanks for the kind feedback Dishant! :-)
Free winter checkup
I had a checkup of the bike. The assistant was friendly and looked knowledgeable.
I like that Swapfiets reminded me of this checkup included in the subscription.
January 4, 2024
Unprompted review
Reply from Swapfiets Deutschland
Hey Luca, nice to hear that you were satisfied with our service!
Reply from Swapfiets Deutschland
Thank you Priyesh, happy to hear!😁
One big disappointment
I have been a Swapfiets subscriber for 4 months now and my experience has been terrible.
- The start of the subscription was easy with picking up the bike
- The bike is of mediocre quality with often defects in the gears
- I have had a few defects and tried to book appointments, Swapfiets has canceled 8 times, often 1 hour before the appointment (!).
- As a result I have paid every month more than 23 euro but have received zero service but only annoyance
- would highly recommend to buy a bike (new or used) as this will save you money and a lot of head pain
January 2, 2024
Unprompted review
Reply from Swapfiets Deutschland
Hi, I am sorry to hear about your bad experience. Of course, this is not the service we want to provide. I would like to have a look at the cancellations and compensate for the days you were not able to use your bike. Please send me an email to info@swapfiets.de with a short explanation of your case.:) Best, Emi
Very thorough and quick service at…
Very thorough and quick service at Alexanderplatz workshop. Friendly staff and easy booking via the app.
December 29, 2023
Unprompted review
Reply from Swapfiets Deutschland
Hi Tashi, really happy to hear that, thank you.:))
Inkasso
Horrible customer service - my card was on file for 20 months and bounced 1x due to my bank renewing the expiry date of my card (typical every few years). The initial bills and subsequent bills were paid again.
After few days of delayed payment of the 1 bill they sent this one to inkasso with significant additional fees. Customer service mentioned that they sold the bill to the inkasso and I am now in their hands, with nothing Swapfiets can do anymore.
Completely unacceptable to treat loyal customers this way.
December 1, 2023
Unprompted review
Reply from Swapfiets Deutschland
Hi Cedric, I understand that this must be frustrating. When a payment fails (eg. due to an expired card) we send the customer several payment reminders to their email and phone number. After around 5 weeks it is forwarded to the debt collection agency and has to be paid via them. It is the customer's responsibility to update their payment details in time or shortly after the payment has failed. If you think that your payment has been forwarded to the debt collection agency within a few days, please send me an email (info@swapfiets.de) and I will have a look at the dates. Best, Emi
I love how friendly prepared and fast…
I love how friendly prepared and fast the staff is
December 18, 2023
Unprompted review
Reply from Swapfiets Deutschland
Thanks Lorenzo:)
Very good service
December 1, 2023
Unprompted review
Reply from Swapfiets Deutschland
Hi Harpreet, thank you very much.
The quickness and efficiency
The service and repairs were very quick and efficient. The staff was very accommodating and professional.
November 30, 2023
Unprompted review
Reply from Swapfiets Deutschland
We are happy to hear your feedback.:-) Thank you Apoorva 😁
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