The attention at the store in Alexanderplatz was pretty good and fast. The bike itself (deluxe 7), although 'confortable' and not heavy in itself, resists movement. It feels as if there was a sand b... See more
Company replied
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See what reviewers are saying
I've only had good experiences with Swapfiets. The bike works great, I've kept the membership for the second year now. The personnel at the shop near Alexander Platz have always been very helpful and... See more
Company replied
Hi! I don’t usually submit reviews but particularly at Alexanderplatz swapfiets these two guys who work there are so nice and helpful and so happy and chill it was such a great experience renting my b... See more
Company replied
I moved back to Germany recently, and rented a Deluxe 7 for annual contract. I have previously rented the same bike for about 8 months. These are excellent bikes, never bothered me with maintaince o... See more
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Company details
Written by the company
Das Fahrrad-Mitgliedschaft | Kostenlose Reparaturen – wann du willst, wo du willst | Wir machen Städte lebenswerter
Contact info
4.5
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
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Reply from Swapfiets Deutschland
thank youu Febe☺️
Really professional and in sonic speed…
Really professional and in sonic speed ⚡️⚡️⚡️
November 26, 2023
Unprompted review
Reply from Swapfiets Deutschland
Hi Nithin, thank you for this lovely feedback.
Worst company ever.
Worst company ever.
I used the service of this company once in august 2020 and I paid. From October 2020 they started to ask me 70 euros for no reasons and when I asked why they were not able to tell me anything.
After 3 years of email by another credit collection company I decided to pay, but never again. Pay attention!
November 23, 2023
Unprompted review
Reply from Swapfiets Deutschland
Hi Roberto, that sounds very weird! It sounds like you had an active subscription because we do not charge closed subscriptions. However we would love to look into your case again, send us an email to info@swapfiets.de
Good service
I am using their service in Berlin Germany for around 1.5 years. I don't have to worry about any kind of repairs which is the best part.
November 19, 2023
Unprompted review
Reply from Swapfiets Deutschland
Thank you Muhammad!
It was perfect.
November 16, 2023
Unprompted review
Reply from Swapfiets Deutschland
Wow thank you Khunset 😄💙
Efficiency and thoroughness!
November 14, 2023
Unprompted review
Reply from Swapfiets Deutschland
Thank you so much Jean😊
Fast and friendly
November 9, 2023
Unprompted review
Reply from Swapfiets Deutschland
Hey, thank you for your review, we appreciate the feedback!:)
He didn't understand the problem and i…
He didn't understand the problem and i am feeling pain in my knees while riding. On level 2nd and 3rd it is same there is no difference in riding. I am giving 1 Star because i didn't get any help.
November 8, 2023
Unprompted review
Reply from Swapfiets Deutschland
Hey Gurnoor, oh no, I am so sorry to hear that! Could you send us an email to info@swapfiets.de to explain the situation further? We would like to help you and try to come to a common solution.
Help it's very fast and good :)
Help it's very fast and good :)
I don't have bad experiences any time if I come so good work guys! :)
November 4, 2023
Unprompted review
Reply from Swapfiets Deutschland
Hey David, great that we managed to help you out so fast!
Reply from Swapfiets Deutschland
Hey Alison, thank you for the kind words!:)
Fixed the bike quickly
Fixed the bike quickly. Overall, great experience.
October 26, 2023
Unprompted review
Reply from Swapfiets Deutschland
Hi Shrinath, thank you very much.
Tha bike repairingservice was really…
The bike repairing service was really good and fast.
October 26, 2023
Unprompted review
Reply from Swapfiets Deutschland
HI Vitor, we would like to say thanks.
Great service from the staff and great…
Great service from the staff and great availability of slots. I hope the service stays like this over time
October 16, 2023
Unprompted review
Reply from Swapfiets Deutschland
We'll try our best. Thanks for the feedback Manuel 😍
The dirtiest company with the worst…
The dirtiest company with the worst customer care helpline….. I had lost my bicycle key, I have requested it 4 to 5 times but till now there is no response from them.
October 11, 2023
Unprompted review
Reply from Swapfiets Deutschland
I am sorry to hear that.:/ We try our best to offer fast and efficient service. I would be happy to resolve the key issue with you. You can reach us via this number +49 30 91734100 until 18.00 today and on weekdays from 8-21. Hope that helps. 😊
Swapfiets: An 'Eco-Friendly' Clunky Disaster
Deceptive Eco-Friendly Claims: Swapfiets markets itself as an eco-friendly bike rental service, but my experience has been far from environmentally conscious.
Initial Pickup Disappointment: I opened my account and picked up my bike with high hopes, only to be severely let down. I used it only once on my way home, and the problems began immediately.
Misaligned Handlebar: The handlebar was not properly aligned with the wheel, and I didn't have the necessary tool to fix it myself during my journey home. This misalignment made for an uncomfortable and unsafe ride.
Constant Maintenance Issues: The very next morning, the front wheel was halfway empty, and the electric drive was non-functional. It's baffling that such problems arose so quickly with a bike that should have been well-maintained.
Clunky, Non-Electric Burden: Now, I'm stuck with a clunky, heavy, non-aligned, and non-electric bike. Instead of enjoying the convenience and eco-friendliness I signed up for, I have to wheel this impractical bike 5 kilometers to the Swapfiets office during my working hours.
Swapfiets' false claims of eco-friendliness, coupled with their poor bike quality and maintenance, have left me utterly frustrated and disappointed. This experience has been anything but the convenient and eco-conscious solution I had hoped for.
NOTE: was offered an appointment in their store, where i'd have to wheel the bike myself. No driver available to pick it up. The solution is for me to pump the bike in order not to wheel it on foot the 5-6 km to their location. AGAIN, absolute disaster as a brand new SWAP Client....
October 10, 2023
Unprompted review
Reply from Swapfiets Deutschland
We're sorry for the experience you've had with Swapfiets. Your feedback is important to us, and we're working to improve our service and the eco-friendliness. :)
they were very helpful and specially…
they were very helpful and specially the assistant, very friendly
October 9, 2023
Unprompted review
Reply from Swapfiets Deutschland
Hey Farzad, thank you so much!
It's really good.
October 7, 2023
Unprompted review
Reply from Swapfiets Deutschland
Happy to hear.:) Thank youu
Rocko is the man!
October 4, 2023
Unprompted review
Reply from Swapfiets Deutschland
Yayy! Thank you Bernt :-)
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