Amazing service in Barcelona, everything is super easy going and professional. Everything you need will be fixed immediately or you get a new bike so you will never end up without a bike! Reliable, co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Especially considering that my bike was stolen, I wanted to thank you for your professionalism and kindness throughout the entire process of reporting the loss of my bike and the prompt replacement,... See more
Company replied
The team is always very attentive and welcoming, and the service is super fast! Nothing to complain about!
Company replied
I've been using Swapfiets for around 3 years now, and I couldn't be more satisfied! In the past, I owned my own bikes, but they were often stolen or broke down all the time. The quality of Swapfiets b... See more
Company replied
Company details
Written by the company
Suscríbete a tu bici | Reparaciones gratuitas- en cualquier momento y lugar | Haciendo las ciudades más habitables
Contact info
4.5
Excellent
113 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always great service
The team is always very attentive and welcoming, and the service is super fast! Nothing to complain about!
February 21, 2026
Unprompted review
Reply from Swapfiets España
Hi Taiana,
Thank you for your wonderful review!
We are thrilled to hear that you consistently find our team attentive and welcoming, and that you are enjoying the fast service. We could not ask for better feedback!
Enjoy the ride.
Team Swapfiets
I love this service
I love this service! It's so nice not to worry about the bike! The staff in Barcelona are all super nice everytime I come by with my wife!
February 21, 2026
Unprompted review
Reply from Swapfiets España
Hi Patrick,
Thank you for the fantastic review!
We are so happy to hear that you love the peace of mind our service provides. We will be sure to pass your kind words along to our team in Barcelona, they will be delighted to know they make every visit a great one for you and your wife.
Enjoy the ride.
Team Swapfiets
friendly staff
friendly staff, you get helped quickly and it is very well organized
February 13, 2026
Unprompted review
Reply from Swapfiets España
Hi Romy,
Thank you for your review!
We are happy to hear that our staff was friendly and helped you quickly. It is great to know you found the process well organised.
Enjoy the ride.
Team Swapfiets
Best shop and best service as always, thanks .
Best shop and best service as always
February 12, 2026
Unprompted review
Reply from Swapfiets España
Hi Fred,
Thank you for the amazing review!
We are so happy to hear that you continue to enjoy the best service at our shop. It is great to have you with us.
Enjoy the ride.
Team Swapfiets
Excellent and professional service! Really friendly staff.
Especially considering that my bike was stolen, I wanted to thank you for your professionalism and kindness throughout the entire process of reporting the loss of my bike and the prompt replacement, which took only a few minutes.
I would like to personally thank Carlotta, who assisted me throughout the process with professionalism and kindness, which completely changed what had been a difficult morning due to the loss of my bicycle.Thank you
February 10, 2026
Unprompted review
Reply from Swapfiets España
Hi Emiliano,
Thank you for your kind review.
We are so sorry to hear that your bike was stolen, but we are incredibly happy that we could turn a difficult morning around for you. It is great to hear that the replacement process was quick and handled with kindness.
We will make sure Carlotta receives your personal thanks; she will be thrilled to hear she made such a difference!
Enjoy the ride.
Team Swapfiets
it was very good
it was very good, he explains everything about how it works and the legacy. he was very pacient
February 3, 2026
Unprompted review
Reply from Swapfiets España
Hi Ranya,
Thank you for your review!
We are glad to hear that our colleague took the time to patiently explain everything to you. It is important to us that you start your ride well-informed.
Enjoy the ride.
Team Swapfiets
Amazing service in Barcelona
Amazing service in Barcelona, everything is super easy going and professional. Everything you need will be fixed immediately or you get a new bike so you will never end up without a bike! Reliable, comfortable and affordable!
February 9, 2026
Unprompted review
Reply from Swapfiets España
Hi Jotalia,
Thank you for the amazing review!
We are happy to hear that you are enjoying our service in Barcelona. Keeping you mobile with an immediate fix or swap is exactly what we aim for.
Enjoy the reliable and comfortable ride.
Team Swapfiets
Great and fast service with very fair…
Great and fast service with very fair prices!
February 9, 2026
Unprompted review
Reply from Swapfiets España
Hi Frederic,
Thank you for your review!
We are glad to hear that you appreciate our fast service and find the pricing fair.
Enjoy the ride.
Team Swapfiets
Great bikes
Great bikes, fast and reliable service. Would absolutely recommend
February 6, 2026
Unprompted review
Reply from Swapfiets España
Hi Luuk,
Thank you for the absolute recommendation!
We are happy to hear that you find our bikes great and our service fast and reliable.
Enjoy the ride.
Team Swapfiets
Lukas from the shop in Barcelona is…
Lukas from the shop in Barcelona is SUPER helpfull! Only good things to say about the service and kindness that he provide
February 4, 2026
Unprompted review
Reply from Swapfiets España
Hi Amilie,
Thank you for the wonderful feedback!
We are thrilled to hear that Lukas in our Barcelona store was so helpful. We will make sure to pass on your kind words about his service and kindness to him; he will be happy to hear it!
Enjoy the ride.
Team Swapfiets
They’re the best.:) Have been using it…
They’re the best.:) Have been using it for three months and would totally recommend it..
January 27, 2026
Unprompted review
Reply from Swapfiets España
Hi Vimal,
Thank you for the lovely compliment!
We are so happy to hear you have enjoyed your first three months with us. Thanks for the recommendation.
Enjoy the ride.
Team Swapfiets
Very good and comfortable bikes
Very good and comfortable bikes, great service
December 5, 2025
Unprompted review
Reply from Swapfiets España
Hi Dimitris,
Thank you so much for the wonderful review!
We are delighted to hear you find our bikes to be so good and comfortable, and that you've had a great experience with our team. A great product and great service is what we're all about!
Enjoy the ride!
Team Swapfiets
The meaning of perfection
December 4, 2025
Unprompted review
Reply from Swapfiets España
Hi there,
Thank you so much for the review!
Wow, what an incredible compliment! We are absolutely thrilled to hear that you feel this way about our service.
Striving for perfection in what we do is exactly what our team aims for every day.
Enjoy the ride!
Team Swapfiets
Bikes are not good
The employees of swapfiets were so friendly and professional !
Though has the bike not enough gears for Barcelona and is super heavy.
September 8, 2025
Unprompted review
Reply from Swapfiets España
Hi Maike,
Thank you for your honest feedback. We're delighted to hear you had such a great experience with our friendly and professional team.
At the same time, we're sorry to hear the bike itself wasn't the perfect fit for you. We understand that the hills in a city like Barcelona can be challenging, and that our standard bike can feel like hard work on inclines due to its sturdy build.
For more demanding routes, our e-bikes often provide the extra power needed. We appreciate you sharing your perspective, as this is very valuable feedback for us.
Thanks again for your review.
Kind regards,
Team Swapfiets
Nice flexible City Bikes!
Nice bikes! Flexible bikes!) for any kind of rides,In the city! Great service at spot location, anytime handy to fix any bikes issues! Add a basket too, for 2€,enjoy grocery shopping! lol!) Just be very aware with lockers, anywhere u go! They are many thief’s out there! SoS!!!
I totally recommend it!
Enjoy ur rides!Have fun!)
August 12, 2025
Unprompted review
Reply from Swapfiets España
Hi there,
Thank you for the kind words!
We’re happy to hear you’re enjoying your bike and the service. Enjoy your rides and stay safe out there!
Cheers,
Team Swapfiets
Super fair price and good bike!
August 2, 2025
Unprompted review
Reply from Swapfiets España
Hi Finn, we really appreciate the feedback!
So glad you found a great bike at a fair price with us💙🤩🚲
Easy. Fast. Friendly. 100% recommend.
I arrived early and was attended to right away. My bike had an issue the gears and was given a new bike the very next day.
June 5, 2025
Unprompted review
Reply from Swapfiets España
Hi Philissa, thanks for your review.
Amazing to hear that everything went smoothly and that you had a quick replacement bike sorted as well. Feel free to reach out to us if you have any other questions!
Kind regards,
Team Swapfiets
Everything perfect
The bike is in perfect condition. The guy in the store was very professionell, nice, fast… couldn’t be better. Love my bike
June 12, 2025
Unprompted review
Reply from Swapfiets España
Hi Okka,
Thanks for your review.
We're so happy to hear you had such a great experience picking up the bike and that you got helped nice and fast.
Enjoy your ride!
Team Swapfiets
Great welcome
Great welcome with some coffee, relaxing vibe with a clear explanation, and the man who helped us spoke multiple languages. Overall, it was a good experience and I would recommend it to everybody.
March 7, 2025
Unprompted review
Reply from Swapfiets España
Hi Anouk, thank you so much for your kind words!
We're thrilled to hear you had a relaxing and positive experience.
We take pride in creating a welcoming atmosphere, and we're happy the multilingual assistance added to your visit💙🚲
I love my Swapfiets!
I've been using Swapfiets for around 3 years now, and I couldn't be more satisfied! In the past, I owned my own bikes, but they were often stolen or broke down all the time. The quality of Swapfiets bikes is outstanding; mine is extremely comfortable with 7 gears. The maintenance service is quick, convenient, and dependable. The staff in the store is always kind and supportive. I would definitely recommend getting a Swapfiets if you're looking for a reliable bike, great service, and a stress-free ride around Barcelona without worrying about theft!
January 18, 2025
Unprompted review
Reply from Swapfiets España
Thank you for your amazing feedback!
We're thrilled to hear you've had such a great experience with Swapfiets. It's awesome that our bikes and service have made your rides around Barcelona stress-free🚲💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.