Very helpful and friendly staff, with great service. The bike feels solid and reliable, although it is a little on the heavy side. Overall, a very positive experience with Swapfiets.
Company replied
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See what reviewers are saying
I've been using Swapfiets for around 3 years now, and I couldn't be more satisfied! In the past, I owned my own bikes, but they were often stolen or broke down all the time. The quality of Swapfiets b... See more
Company replied
My husband and I rented bikes from Swapfiets España for 1 month, while living and working in Barcelona. We rented their 6 (him) and 7 (me) speed bikes, and I can't say enough good things about the exp... See more
Company replied
Amazing service in Barcelona, everything is super easy going and professional. Everything you need will be fixed immediately or you get a new bike so you will never end up without a bike! Reliable, co... See more
Company replied
Company details
Written by the company
Suscríbete a tu bici | Reparaciones gratuitas- en cualquier momento y lugar | Haciendo las ciudades más habitables
Contact info
4.5
Excellent
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Perfect
Perfect! Subscribed and picked up the bike 2 hrs later. Great service, kind guy and very easy process.
August 26, 2023
Unprompted review
Reply from Swapfiets España
Thank you for the review, Yvette!
So happy to hear you had a great experience with our service and staff💙🚲
Reply from Swapfiets España
Thank you for sharing your positive experience, Mie!
Enjoy the bike 💙🤩🚲
Company is doing well for facilitate…
Company is doing well for facilitate the people..
August 26, 2023
Unprompted review
Reply from Swapfiets España
Thank you so much for your review, Yawar!
Enjoy the bike 💙🤩🚲
Month-long rental in Barcelona
My husband and I rented bikes from Swapfiets España for 1 month, while living and working in Barcelona. We rented their 6 (him) and 7 (me) speed bikes, and I can't say enough good things about the experience. The bikes were excellent. I joked that my bike felt like a electric assist bike, because it went so fast. We used the bikes daily to commute to our work site. The company was also excellent, with the employees helpful and friendly. All in all an excellent experience.
July 1, 2023
Unprompted review
Reply from Swapfiets España
Thank you for sharing your positive experience, Jen!
We are delighted to hear that you enjoyed our service and the team assistance 🚲💙🤩💙
The customer service was great
The customer service was great, everytime I needed assistance, everyone was great, fast and simple.
The bike was great too, a little bit big for a small person like me but in two years that I had it, not once it broke or needed to replace a part. The only time I needed to replace the seat but because it was stolen.
April 19, 2023
Unprompted review
Reply from Swapfiets España
Thank you for the review, Hanna! 🤩
So happy to hear you had a great experience with our service and staff💙
All the best,
Team Swapfiets🚲
Professional staff,solid bikes
January 17, 2023
Unprompted review
Reply from Swapfiets España
Thank you for the kind review Gurpreet! We are glad you are enjoying the service 🚲💙
Am really upset,at store they are…
Am really upset,at store they are saying me I have to pay 1500€,for bicycle.😢
December 14, 2022
Unprompted review
Reply from Swapfiets España
Hi Sunny,
I can understand your frustration with the high amount for the surcharge! Unfortunately this amount is due to the bike being stolen while the key is still in the bike. The bike can only remain unlocked while the key is inside, therefore we have to assume that you left the bike unlocked and sadly someone took it in that time.
If you had properly locked the bike and still had the key you would only have to pay 220 EUR or even less if you had the e-bike insurance.
We can most definitely make a payment plan to deal with this payment however.
Please contact us via email/ WhatsApp and we can get this sorted!
Regards,
🚲💙
Very good sarvis
November 5, 2022
Unprompted review
Reply from Swapfiets España
Thank you for the kind review Malkeet! We're happy that you are satisfied!💙🚲
Reply from Swapfiets España
Muchas Gracias Johan. Nos alegra saber que has quedado satisfecho con nuestro servicio. Saludos!
Super smooth experience
Super smooth pick up. I was out in 5 min on my new bike enjoying Barcelona. Great people, helpful and good vibes. Definitely recommend🙌🏼
January 8, 2022
Unprompted review
Reply from Swapfiets España
Thank you for your awesome review, Sava! Great to hear your visit at went so smoothly. We are very happy you loved your experience. We’re here if you need anything.
Great experience 👍🏼
January 3, 2022
Unprompted review
Reply from Swapfiets España
Thank you for your great review, Paul! So happy to hear you had a great experience! We’re here if you need anything!
No service!!
No service!!
They're happy to take money, but when it comes to me requiring service they refuse by saying I'm out of the service area. They knew where I live and refuse to rectify the situation without a further charge to myself.
Wasted time with several phone calls to no avail.
The bike is very heavy, 2 front brakes are poor and it is a dangerous ride in slightly wet conditions. Plus the lock broke. I won't use again or recommend to others.
September 23, 2021
Unprompted review
Very helpful
Very helpful! It all went very fast and the information was very clear.
September 10, 2021
Unprompted review
Great experience again with Swapfiets
Great experience again with Swapfiets, Emanuel changed the saddle on my bike for a gel saddle of my own. Thank you so much for the awesome service. :0)
April 7, 2021
Unprompted review
Reply from Swapfiets España
Love to hear it! Enjoy your Swapfiets.
Best,
Tom from Swapfiets
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