Drone Sales UK Reviews 

181
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Drone Sales UK are a great company to work with. Following a crash with my drone, they initially inspected it to confirm the damage and quoted for the repair. Their report was very detailed and... See more

Rated 5 out of 5 stars

Absolutely excellent service from start to finish. I sent my drone in for repair after crashing it, and once again they went above and beyond. The whole process was incredibly quick, communica... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Emailed to enquire about product prior to purchase and received really good and accurate advice. Product itself arrived in really good time and well packaged. Plug was missing but a... See more

Company replied

Rated 5 out of 5 stars

I reached out to Swellpro Uk when my Spry+ motors wouldn’t engage or respond to the controller. They answered very quickly & after looking at a screenshot of the info on the controller they immediat... See more

Company replied

Company details

  1. Repair Service
  2. Electronics Engineer

Written by the company

Drone sales, servicing and after sales support packages. DJI & Autel Resellers & UK & European Distributor & Service Centre for the Swellpro range of waterproof drones and accessories


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

181 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(181)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Problems solved.

Having patience with new flyer customers, being helpful with good communication and simple to follow instructions. And excellent products of course.

August 24, 2023
Drone Sales UK logo

Reply from Drone Sales UK

Thank you for your review, always happy to help

Rated 5 out of 5 stars

Great service

Great service from start to finish with helpful advice and drone shipped on time and arriving exactly as described for a very good price. Can definitely recommend.

June 30, 2023
Unprompted review
Rated 3 out of 5 stars

Spares ordered easily but…

Spares ordered easily but postage/delivery costs are rather high!

May 31, 2023
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Reply from Drone Sales UK

Hi Edward, thank you for your review, I do tend to agree with you, however it is very difficult to have a simplified delivery cost as every single item is a different size and weight, so we have just a few standard options. Delivery costs from the couriers are always rising and along with fuel costs these are going quite high at the moment. If you need to order in the future please send me a message and I will give a more accurate charge. Kind regards, Nicholas

Rated 5 out of 5 stars

Help with a part

Spoke to a guy called nick what an absolute blinder he is quick response quick to act and needs a promotion if you ask me

May 22, 2023
Unprompted review
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Reply from Drone Sales UK

:) thank you for your review Mickey :)

Rated 5 out of 5 stars

Splashdrone 3+ check and repair

I needed my Splashdrone 3+ looking at quickly as the camera gimballing had seized apparently due to salts that had built up. Quickly as I needed it to take abroad for some filming at sea. Nicholas was able to do the necessary checks and free it the same day as it was received at Swellpro. First class service and communications.

April 24, 2023
Unprompted review
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Reply from Drone Sales UK

Always happy to help Stuart

Rated 5 out of 5 stars

Nicholas is a superstar

Nicholas is a superstar. So helpful and polite.. Made my day :)

April 18, 2023
Unprompted review
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Reply from Drone Sales UK

Thank you for your kind words Paolo, enjoy the flying :)

Rated 5 out of 5 stars

Perfect and quick Support

I had massive problems with calibration. I flicked the sticks on the RC as often before, but nothing happened. I am from Austria. So I called in the UK. The Support was great, quick, patient and very competent. Now everything works fine. thx a lot

March 29, 2023
Unprompted review
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Reply from Drone Sales UK

Thank you Thomas, always a pleasure to help.

Rated 5 out of 5 stars

Swellpro: Friendly & Professional

I reached out to Swellpro Uk when my Spry+ motors wouldn’t engage or respond to the controller. They answered very quickly & after looking at a screenshot of the info on the controller they immediately diagnosed the problem. It needed a firmware update & when I didn’t know how to install it they got back with all info needed & a small vid to help me .. I found dealing with Swellpro UK easy with their friendly professional manner .. would highly recommend them 😀
Now looking forward to fly my drone once again ..

March 17, 2023
Unprompted review
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Reply from Drone Sales UK

Hi Dermot, thank you for your review, great to hear you are flying again, look forward to more of your amazing photos on social media.

Rated 5 out of 5 stars

Experts and helpful

It is the second time I have to comment about Swellpro UK.
I have to admitt that I am not an expert and I had to press them with countless questions in order to put things in order and bypass a quite complicated (at least for me) issue. Although they had nothing to do with me as a client (I did not buy the drone from them) they were next to me until we succesfully solved the problem and now I can FLY.
Thank you

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Swellpro uk fishing drone Brilliant Drone

I planned a fishing holiday over christmas and I was interested in a Swellpro fishing drone, so I contact swellpro uk told them of my plans they supplied me with all the information I needed through out the purchase & delivery period they even replied to an email while I was on holiday with an hour !
The Swellpro Fishing drone: what a fantastic piece of kit. plug & play, we had so much fun flying it , if your into beach or rock fishing contact these guys you will not be diappointed if purchase one of these drones.

January 10, 2023
Unprompted review
Rated 1 out of 5 stars

White patch antennas vs black advertised antennas

You sent us white patch antennas which do not look like the equivalent quality to the black patch antennas as advertised on your website. They look quite flimsy, light and poor quality. I will be testing them but most likely I will be returning them.

The other items look fine.

January 31, 2023
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Reply from Drone Sales UK

Hi Padraic, sorry you felt you had to leave a 1 star review, without contacting us. There is a note on the web page stating these are coming in white at the moment. You are within your rights to return for a refund and we will be happy to help you. If you want to contact us we will be happy to talk about this with you.

Rated 1 out of 5 stars

Jokes

Just enquired about an item and they confirmed they had it in stock but started making me offers of discount if I paid via bank transfer. Then later said we have the item but haven’t listed it on our site. I don’t know if I want to sell it. Seriously!!! All I wanted was an item that I want to buy in a genuine way.

January 10, 2023
Unprompted review
Drone Sales UK logo

Reply from Drone Sales UK

You kinda of put me in the scammer category which I didnt feel very comfortable with, I offered you a discount because it eliminates credit card fees and to help you not because I wanted to scam you. Check my other feedback to see if I am genuine or not. Good luck finding your camera.

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