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Rated 1 out of 5 stars

I ordered from swim lemon and haven’t received my order I got an email asking if I had and I responded and now haven’t heard anything and I have tried to send emails and they don’t go thru anymore

Rated 5 out of 5 stars

Wow! Admittedly, I was a little concerned about ordering once I read some of the reviews about slow shipping, etc. I’m thrilled to say that I had no such experience. In fact, they remained in conti... See more

Company replied

Rated 3 out of 5 stars

It took a while for delivery, which was fine, but know that if you're ordering for a particular trip/event. Sizes are a bit smaller than stated, and if you are long in the torso, go up at least a... See more

Company replied

Rated 5 out of 5 stars

The website is user friendly, and gives all views of the product you are looking at. It’s easy to imagine your body type in what you are looking at. I appreciated the sizing chart and exact measuremen... See more

Company replied

Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Rated 1 out of 5 stars

Deceptive and misleading

Deceptive and misleading. Buyer beware. Return shipping costs are buyer’s responsibility and overseas. $27 to return to China. Website says at the bottom “ easy return” which is a lie. Not easy and costly.

August 18, 2020
Unprompted review
Swimlemon logo

Reply from Swimlemon

Hi Liza! We are sad to hear that things didn't go down as you expected. Our account specialist has sent you an email corresponding to your concern. Please check your inbox and respond once you received it. Thank you.

Rated 5 out of 5 stars

Placing an order was easy and the…

Placing an order was easy and the description is detailed! After I placed an order, I immediately received an email with the company assuring me they are there should I have any questions or concerns, I’m grateful!

August 16, 2020
Unprompted review
Swimlemon logo

Reply from Swimlemon

Hi Gisela!

We are so grateful for your kind words. Thanks for sharing your review with us. :)

Have a wonderful day!

Rated 5 out of 5 stars

I just ordered for first time

I just ordered for first time. The selection is awesome and great prices. Looking forward to receiving my order!!!

June 19, 2020
Unprompted review
Swimlemon logo

Reply from Swimlemon

Hi Tracy!

Thank you for taking the time to leave us such a nice review, we really appreciate it.

Have a nice day!

Rated 5 out of 5 stars

Good quality!!!

Good quality!! Honestly I was worried a little bit because of the price but they’re really great and I love them! I put wrong email address and I wasn’t sure if my order went through since I did t get an order confirmation mail. They were so quick to respond me to see if my order was on the way. Great customer service!! I just ordered another one!

June 4, 2020
Unprompted review
Rated 1 out of 5 stars

SCAM

DON'T BUY: this company is a scam!! Not only wasted my money but also my time trying to return something that was smaller than suggested measurements and worse quality than in the photo. After 5 long emails back and forth, they gave me address in Spain for the return. And still have the audacity to keep claiming that they are honest small company.

March 29, 2020
Unprompted review
Swimlemon logo

Reply from Swimlemon

Hi Isa!

We are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything that we do. We want to tell you that we take customer feedback very seriously. We have sent you a private message. Kindly check and respond once you received it.

Rated 4 out of 5 stars

I’ve not gotten my items yet but loved…

I’ve not gotten my items yet but loved the site!

February 22, 2020
Unprompted review
Swimlemon logo

Reply from Swimlemon

Hi Nanaz,

We are incredibly grateful that you took the time out to leave us this note. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. Please keep your email active for real-time updates about your order. Thank you for your patience.

Rated 1 out of 5 stars

flawed Refund Processes

For everyone’s future reference, this company’s refund policy is something to be extremely aware of. They do not And have not addressed the refund process issue entailing a vague address overseas, which bumps up your postage from U.S to $35 plus! They have this tactic given their low price point.

December 16, 2019
Unprompted review
Rated 5 out of 5 stars

Shopping experience was easy and the…

Shopping experience was easy and the swimsuits are stylish and unique

December 8, 2019
Unprompted review
Swimlemon logo

Reply from Swimlemon

Hi Jae,

Indeed we have beautiful products and styles. Thank you for appreciating it and for purchasing with us. May you have chosen the best item for you. Hoping for your patience. Have a nice day!

Rated 4 out of 5 stars

Placing the order

A lot of good deals and beautiful swimsuits (picture-wise at least, so far). We were quite impressed with the value after all discounts were included. Hopefully all sizes are suitable and it arrives a few days before Christmas Eve!

December 7, 2019
Unprompted review
Swimlemon logo

Reply from Swimlemon

Hi Tatiana,

It is glad knowing that you had an easy experience placing an order. May you have chosen the item that suited your interest and style. Hoping for your patience. Have a great day!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, fast transaction, too easy! Have ordered multiple times now!

November 9, 2019
Unprompted review
Swimlemon logo

Reply from Swimlemon

Hi Laura,

We are glad that you loved shopping in SwimLemon. May you have found the item you've been looking for. We can't wait for you to receive it soon. We love you, too! Have a great day!

Rated 5 out of 5 stars

Great swimwear!

Absolutely great range of designs. colorful and unique too. Everything looks so eye pleasing. I also love the free shipping as well. Not many shop offer that.

September 29, 2019
Unprompted review
Swimlemon logo

Reply from Swimlemon

Hi Angelica, thank you for the wonderful feedback and we are happy to know that you love the designs of our product and also for our free shipping. Thank you so muuch!

Rated 5 out of 5 stars

Order from swim lemon

I ordered from swim lemon because friends have recommended it. The website was easy to use and the reviews were all great. I’m sure I will be happy with my purchase when it arrives

September 16, 2019
Unprompted review
Swimlemon logo

Reply from Swimlemon

Hi, Ange!

We are glad that your friends recommended us to you. Indeed our items are great and our website is easy to use. Hope you were able to pick the bikinis that suited your interest! Thank you for purchasing with us! We hope for your patience. Have a wonderful day!

Rated 5 out of 5 stars

Love the collection and the ease of…

Love the collection and the ease of use! Can't wait to receive my order and try out my new outfits :D

September 1, 2019
Unprompted review
Swimlemon logo

Reply from Swimlemon

Hello, Narita!

Thank you for loving our collection and we are glad that you had an easy experience placing your order. We hope that you will love your order and enjoy using it. Thank you! Have a great day!

Rated 2 out of 5 stars

Hi my order is SL85786. Refund request.

Hi my order is SL85786. Unfortunate your suits do not fit my body type. I’ve ordered three times and have not had any success so far. I wear a size 10 US and M-L and the XL suits are too short in length or don’t stretch over my knees without ripping from being too narrow and small. Customer service has been exceptional in terms of supplying alternative suits to try and response times are very fast. Unfortunately the product is just not working. If possible I’d like a cash refund this time from my original purchase. Thank you

July 8, 2019
Unprompted review
Swimlemon logo

Reply from Swimlemon

Hi, Julia!

It saddens us to hear that our items didn't meet your expectations. But if you were having difficulties with choosing the appropriate size on your bikinis, we do have an available size chart on our website for measurement reference per size. We have this so that customers can double check the size before placing an order to avoid mistakes. But moving forward, we still are sorry if we failed you. We do hope that we can still make it up to you if it's not yet too late. Do check your inbox, we sent a private message regarding this matter. Thanks!

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