I ordered from swim lemon and haven’t received my order I got an email asking if I had and I responded and now haven’t heard anything and I have tried to send emails and they don’t go thru anymore
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Wow! Admittedly, I was a little concerned about ordering once I read some of the reviews about slow shipping, etc. I’m thrilled to say that I had no such experience. In fact, they remained in conti... See more
Company replied
It took a while for delivery, which was fine, but know that if you're ordering for a particular trip/event. Sizes are a bit smaller than stated, and if you are long in the torso, go up at least a... See more
Company replied
The website is user friendly, and gives all views of the product you are looking at. It’s easy to imagine your body type in what you are looking at. I appreciated the sizing chart and exact measuremen... See more
Company replied
Great customer service and amazing…
Great customer service and amazing styles at very affordable prices. Am anxiously awaiting my first purchase!
May 5, 2019
Unprompted review
Reply from Swimlemon
Hi Betsy!
We are grateful for all your comments with regards to your experience. We always want our customers to be satisfied with both our products and services. Also, we want to make everything on our website as customer friendly as possible to lessen the hassle of customers like you.
Excited for you to receive your package! Have a beautiful day!
Problem with returns
I bought two of their bikinis and the quality was great but the bottoms run small. I went to return them and you have to send them to Spain and fill out customs paperwork and spend $25 for shipping! Would definitely not buy these unless you know they will fit
May 5, 2019
Unprompted review
Reply from Swimlemon
Hi there, Meg!
We are sorry to hear this from you. We do understand the frustration you're feeling about this matter. Again, we apologize for everything this has caused you.
Have a nice day!
If I could give a -1 star that would be…
If I could give a -1 star that would be generous. I order 2 items for my 5/8/19 vacation. I placed the order on 3/29/19....Today is 5/5/19 and STILL have not received my order!!!! I contacted customer service which was absolutely USELESS! All the responses were the same,but with different fake cheesy customers service rep names, saying “ we are sorry to hear this, here is your tracking number etc.” which tells me the same information I already knew and thus contacting them for.... If by the grace of god I ever get my order I now have NO DOUBT it will be poor quality and nothing like they advertised in the picture. After reading the reviews (wish I had done prior) There is no hope for my money back... I will NEVER order from another dishonorable thieving company in China.... Lesson learned!!! Cant trust China to be anything more than disgraceful and dishonorable
May 5, 2019
Unprompted review
Reply from Swimlemon
Hi Christina!
We are deeply sorry to hear this. This is not the kind of shopping experience we want you to experience. Regarding this concern, we sent you an email about this. We will also send a follow-up email that will help you with your order. Please keep your line active. Have a nice day!
I have a great experience because it…
I have a great experience because it was very easy to choose and make my order.
To me this is very important ! Have a good selection , prices and service.
I just need to know when I'll receive mu order.
Thanks
May 3, 2019
Unprompted review
Reply from Swimlemon
Hi Andreia,
Thank you so much for giving us excellent feedback. To set a proper expectation all orders are processed after 24 hours since payment is processed. Deliveries take on average 15-18 days. Weekends are not included. However, we're also excited to receiving your order from us. If you have further concern, please don't hesitate to contact us.
You can also check our Shipping Policy at https://swimlemonshop.com/pages/shipping-info
Have a great day. Thank you!
Website is friendly and all details are…
Website is friendly and all details are clear to the customer.
sections of bathing suites are visually clear.
Overall, good purchase experience online.
Thanks.
Sharon
April 29, 2019
Unprompted review
Reply from Swimlemon
Hi Sharon!
Thank you for giving us a positive rating and feedback. We glad that all details and bathing suits on the website were visually clear to you.
Thank you and have a nice day!
Excited to get my new swimsuits
Excited to get my new swimsuits! I love that there are styles that you don't regularly see in stores, and the prices can't be beat!
April 28, 2019
Unprompted review
Reply from Swimlemon
Hi BarbG!
Thank you for giving us positive feedback. We sent you a private message. Kindly check your inbox, Thank you!
Website was easy to navigate
Website was easy to navigate, items were reasonably priced. First time buyer.
April 24, 2019
Unprompted review
Reply from Swimlemon
Hi Lazara!
We really appreciate the feedback you gave us. We are overwhelmed about what your insights are. May you enjoy your item once you receive them.
Thank you for choosing Swimlemon!
Cheers to you!
The suit took forever to come from…
The suit took forever to come from China....and when it did the quality was so bad. The bottom strap on the front opening is visibly crooked and not sewn well and the back gaps. I am disappointed in this product.
April 23, 2019
Unprompted review
Reply from Swimlemon
Hi Alison!
We apologize for this experience. This is not what we want you to have. Regarding this concern, we have sent you a private message. Kindly check your inbox. Thank you.
If I could review this for zero stars I would
If I could review this for zero stars I would. I ordered two bathing suits 3/9. It is 4/20 and I received a text saying they have yet again been delayed. I leave for the vacation I purchased them for in five days, so I will not have new bathing suits. I plan to return them and have read that isn’t easy either. I spent a lot on these bathing suits and now can’t afford to buy new ones. Run from this company! This company is a scam! Lesson learned to research before I buy anything else.
April 20, 2019
Unprompted review
Reply from Swimlemon
Hi Beth!
We are so sorry for the inconvenience you have experience in our shop. This is not what we wanted to hear from our dear customers. Regarding your order, we have sent you a private message. Kindly check it. Thank you.
I love your photographs and marketing
I love your photographs and marketing. Everything is beautifully coloured. I'm excited to recieve my first purchase and hope the quality is as good as it looks.
April 20, 2019
Unprompted review
Reply from Swimlemon
Hi Malori!
We are so happy that you gave us a nice review. Thank you also for purchasing from our shop. We assure you that once you receive your order, you will definitely love it. If ever you need our assistance, please message us back and we are happy to help.
Have a great day ahead!
Horrible customer service
Horrible customer service. Return cost is more than swim suit IF you can even get them to respond. Doesn’t look like pictures. Quality is horrible and cheap. Save yourself the time and hassle and order elsewhere. Not worth it. It’s like throwing your money away on cheap Crap.
April 20, 2019
Unprompted review
Reply from Swimlemon
Hi Julir,
We and the rest of our team are very sorry for this kind of impression and we want to extend our sincere apologies. This is not the impression we wanted from our customers.
Regarding your concern, we have sent you a private message. Please do check it. Thank you and hoping for your response soon.
Sizes do not run true and returns are…
Sizes do not run true and returns are impossible. I feel gypped.
April 16, 2019
Unprompted review
Reply from Swimlemon
Hi Joselle!
We are sorry to know regarding the item that you received. We know this is hard on your part since the item did not meet your expectation. We assure you that this issue will be raised in our higher department.
2 suits ordered 1 is going back
2 suits ordered 1 is going back. Ordered 2 suits, I was between sizes so I went up. Took longer to arrive than the advertised time window. When they arrived, 1 suit fit (slightly big, but to be expected as I sized up) and the other was SO TINY, I couldn't even fit on my leg to properly try on. I checked the tag and it was the correct size ordered, but the measurements were completely off of the size chart online. I contacted the company to return and despite multiple emails I'm still getting email correspondence about my "exchange" when I clearly want to return this item. I've shipped back the suit that doesn't fit, per the return policy I'm on the hook to cover shipping costs but unfortunate as this item is very not the sizing advertised.
April 16, 2019
Unprompted review
Reply from Swimlemon
Hi JS!
We would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss the issue of the item you received. We sent you an email corresponding to your concern and our goal is to resolve it as soon as possible.
Nice reasonably priced fashion swim…
Nice reasonably priced fashion swim wear.
Looking forward to wearing my new suits.
I live at the beach, so I need a lot of different bathing suits.
April 16, 2019
Unprompted review
Reply from Swimlemon
Hi Andee!
Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.
Reply from Swimlemon
Hi Renee!
It’s great to read about your satisfaction and we appreciate you taking the time to share your positive experience. We aim to provide the best service to every customer! Looking forward to your next purchase!
The web site was easy to navigate
The web site was easy to navigate. Hopefully I will be happy with my purchase when it arrives
April 16, 2019
Unprompted review
Reply from Swimlemon
Hi Valarie!
Thank you so much for ordering in our shop, and we agree, the site is really easy to navigate. We really appreciate your business. Please let us know what we can do for you in the future.
nice style but poor quality
The style and fit is nice but the straps keep coming undone and the fabric is very poor quality. The back is quite see through. Not worth anywhere near the price I paid.
April 16, 2019
Unprompted review
Reply from Swimlemon
Hi Tippett!
We are sorry you were disappointed with the quality of your item. We will definitely share this feedback to the supplier. We truly apologize for your experience and your feedback is important and we would like to make things right. We have sent a direct message to your inbox, kindly check it. Thank you
❤️Swimlemon
❤️Swimlemon! Great deals on swimsuits! Will definitely share this site with my friends! 😎
April 15, 2019
Unprompted review
Reply from Swimlemon
Hi Fran!
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
I love the styles that Swimlemon sells
I love the styles that Swimlemon sells! Very unique and the swimsuit I found was exactly what I was looking for. I would most definitely recommend them to others.
April 15, 2019
Unprompted review
Reply from Swimlemon
Hi Lillian,
We thank you for taking the time to provide us your feedback and we are looking forward to recommending us. Also, feel free to contact us if you have any concerns, we are happy to assist you.
Have a great day!
Browsing the site was super easy
Browsing the site was super easy, I could click in and out of it and everything saved. I ordered 9 items and was given 15% off for including my email. I paid to receive my purchase in 7-14 business days. I will update when my items arrive!
April 14, 2019
Unprompted review
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