I ordered from swim lemon and haven’t received my order I got an email asking if I had and I responded and now haven’t heard anything and I have tried to send emails and they don’t go thru anymore
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Wow! Admittedly, I was a little concerned about ordering once I read some of the reviews about slow shipping, etc. I’m thrilled to say that I had no such experience. In fact, they remained in conti... See more
Company replied
It took a while for delivery, which was fine, but know that if you're ordering for a particular trip/event. Sizes are a bit smaller than stated, and if you are long in the torso, go up at least a... See more
Company replied
The website is user friendly, and gives all views of the product you are looking at. It’s easy to imagine your body type in what you are looking at. I appreciated the sizing chart and exact measuremen... See more
Company replied
Swim Lemon has great swimsuits
Swim Lemon has great swimsuits! Very cute and good quality. The shipping of your product takes quite some time to get to you (depending on where you live and your carrier), but it is worth the wait.
April 13, 2019
Unprompted review
Reply from Swimlemon
Hi Cortney,
We love to hear that compliments and it is our pleasure to provide our valued customer a high-quality standard item. We hope you will continue to do business with us.
Looking forward to your next purchase.
Have a great day!
Easy to order and great website
Easy to order and great website! Looking forward to receiving my purchase!!!!
April 12, 2019
Unprompted review
Reply from Swimlemon
Hi Brittany!
We want to thank you for the great review and for sharing your shopping experience. Rest assured that we are doing our best to improve and make the page options much easier for everybody.
Again, thank you and we appreciate your feedback. Thank you for your purchase and have a great day!
Do not ever order from here
Do not ever order from here. I received 2 items and they were both to small. They need me to send pictures back to them. Never heard of that before. I have been trying to reach someone to be able to return and get my money back. I am getting ready to report them to the better business bureau. Never again
April 12, 2019
Unprompted review
Reply from Swimlemon
Hi Christine!
Our sincere apologies for the negative experience you had. Your feedback is important and we would like to make things right. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.
Reply from Swimlemon
Hi Mantha!
You’re the best. Thank you again for sharing such a positive experience. It means the world to us.
Absolute nightmare!!
Absolute nightmare!!! Easy order but return is a different story! I have been trying to return swimsuits since I received them in March and have had nothing but a run around. No where can you find a return address other than on outside of package which from Hong Kong!! The caption is easy returns is NO WHERE NEAR THE TRUTH!!! Read the reviews !!
April 11, 2019
Unprompted review
Reply from Swimlemon
Hi Wanda!
We are devastated to hear you had such a bad experience with us. But please trust us, this is not a usual occurrence in our business. We want to address all your concerns and see that something like this never happens again.
Save yourself the headache and trouble…
Save yourself the headache and trouble and order off of a sight that you can trust. Shoddy made merchandise and return policy is the worst. I learned my lesson. Thumbs down SWIMLEMON
April 10, 2019
Unprompted review
Reply from Swimlemon
Hi Linda,
It saddens us deeply that you as a customer have not beWe would like to offer our sincerest apologies for any inconvenience we may have caused you. We understand that there's been some miscommunication treated well, leading you to write this review. But providing excellent customer service is one of the pillars of our business. We sent a message to you in regards to your concern. We would highly suggest checking your inbox.
Took over two months to arrive with no…
Took over two months to arrive with no way to check on it. WHat arrived what completely different from the description, cheap material, wrong size, looked horrible and cheap. No way to return now of course. Will never deal with this scam again.
April 10, 2019
Unprompted review
Reply from Swimlemon
Hi Tatyana,
We are sorry to hear your negative feedback. We can definitely help you out with your concern. All we want here is to resolve each of customers issue. We have sent you a message in regards to your concern. Please check your inbox and looking forward to hearing from you.
This website is great!
This website is great!! So easy to maneuver through and the checkout process was so fast and easy. Received a discount code through my email and it applied with out a hitch. Would definitely recommend this site to everyone!!
April 10, 2019
Unprompted review
Reply from Swimlemon
Hi Daniela!
Wow, we are glad to hear that you love the check out process, and we agree, the site is really easy to navigate. We really appreciate your business. Please let us know what we can do for you in the future.
Reply from Swimlemon
Hi Jolie!
Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.
If I could give zero stars I would
If I could give zero stars I would. Swimsuit took very long to arrive, almost two months, and when received it was cheap material, not like what was pictured. In addition, the top was too small. I asked to return the item, at my expense, in order to obtain a refund but keep getting pushed to exchange the item. I don't want an exchange, I want a refund for my purchase! I followed all the steps exactly for my return (including photos of item, receipts, etc.). I keep receiving multiple emails offering again, an exchange, but no refund. Seems counterintuitive to their website which states "Easy Returns". Buyer beware...
April 9, 2019
Unprompted review
Reply from Swimlemon
Hi Carole!
We are sorry you were disappointed with the quality of your item. We will definitely share this feedback to the supplier. We truly apologize for your experience and your feedback is important and we would like to make things right. We have sent a direct message to your inbox, kindly check it. Thank you
Cant wait to get my swimsuits in
Cant wait to get my swimsuits in. I have been looking on line for several days. Easy site to follow.
April 9, 2019
Unprompted review
Reply from Swimlemon
Hi Steve!
Great, thank you so much for commending our shop. If you need further assistance we are always happy to help.
Easy Sizing chart makes choosing correct size a breeze
I saw this bathing suit worn by a friend and had to have it. I really appreciated how they made the sizing easy to see and dicipher so that you can make sure to get your right size the FIRST TIME. Easy check out and super cute suits to choose from. I can't wait for my bathing suit to arrive for my trip to Mexico
April 9, 2019
Unprompted review
Reply from Swimlemon
Hi Gina!
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. We are sure that once you receive your item, you will definitely love it.
Easy purchase - low prices !
easy website, great swimsuit options and amazing prices
April 9, 2019
Unprompted review
Reply from Swimlemon
Hi Christie!
We want to thank you for the great review and for sharing your shopping experience. Rest assured that we are doing our best to improve and make the page options much easier for everybody.
Again, thank you and we appreciate your feedback. Thank you for your purchase and have a great day!
Easy ordering experience
April 5, 2019
Unprompted review
Reply from Swimlemon
Hi Donna,
Our webpage is designed in a simplistic way for the convenient of your customers. Also, thank you for your feedback.
Have a great day!
Tall girls: choose larger size
It took a while for delivery, which was fine, but know that if you're ordering for a particular trip/event.
Sizes are a bit smaller than stated, and if you are long in the torso, go up at least a size for one-piece suits.
Trying to return one now and it's difficult to navigate, as I'm supposed to provide a picture, even though it's a size issue.
April 3, 2019
Unprompted review
Reply from Swimlemon
Hi Smile!
We are sorry to know regarding the item that you received. We know this is hard on your part since the item did not meet your expectation. We assure you that this issue will be raised in our higher department.
Beautiful bikinis and easy to order
April 3, 2019
Unprompted review
Reply from Swimlemon
Hi Anne,
Wow, we are glad to hear that you love the check out process, and we agree, the site is really easy to navigate. We really appreciate your business. Please let us know what we can do for you in the future.
Great! So far...
I have never ordered from SwimLemon before, but so far I have had a great experience. Ordering was quick and easy! I'm giving them four stars because I haven't get received my order, however, I have a few friends who have ordered from here before and they say it is great! I am so excited to receive my swimsuit!
April 3, 2019
Unprompted review
Reply from Swimlemon
Hi Lauren,
Thank you for taking the time to leave us a wonderful review, it was a pleasure to hear that from our valued customer like you. Rest assured that we will always provide an excellent customer service. Looking forward to your next purchases.
First amazing experience!! Exceptional service & prices!!
My first experience with shopping with this adorable company has been an absolute delight!
The suits are SO cute & on-point.
I feel like I’m in a boutique, but on-line!
I am very reluctant to buy suits on line... but this was irresistible, especially with the awesome prices!
I’ve never paid this little of an amount for a swimsuit.
(Thank goodness because I didn’t even use or see the 20% off coupon in my in-box for my first purchase.)
I even went back for a second one!
After I try them on... I’m sure this will be my favorite store.
If not, easy to return & try again.
I have already received more coupons & a personal message from the CEO... how nice?!
I just can’t get over how polite they are with every step.
I will be back & highly recommend shopping with Swimlemon!
This is the best experience I’ve had shopping & I do a lot of it, thank you!!
MDG
April 2, 2019
Unprompted review
Reply from Swimlemon
Hi Maura,
Thank you for taking the time to leave us such a beautiful review. Most people don't bother to leave reviews about positive experiences non incentivized, and that's what makes you the star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again.
Sizes are rediculously small
Sizes are rediculously small. Who wants to run to post-office to first collect and then return, print forms etc? Bah!!! Not buying anymore.
April 2, 2019
Unprompted review
Reply from Swimlemon
Hi Åsa,
We're disappointed you had such challenges during your time with us. Your experience is not part with the level of services we're accustomed to sharing with our customers. It's unfortunate our team didn't go above and beyond to assist you with your concern. We'll address your concern with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
totally awful
totally awful! Sent me a large bathing suit when I ordered a small. Refused to send me a new one.
I have emailed your company every single day for a month! Then you tell me to check my email because I gave you a bad review!
Here is my order number! Order number: SL73293
I ordered a small, you sent me a large, I tried to contact you several times about getting a new small. You messed up my order, yet I am trying to fix it by telling you I would pay for shipping back or whatever just to get the right size bathing suit, but your company refuses to send me a small! STOP PRETENDING YOU WANT TO HELP! No one has done anything to help me get my order!
April 1, 2019
Unprompted review
Reply from Swimlemon
Hi Natalie,
We are willing to help and address this issue. Hence we have sent you an email regarding your concern and would highly suggest checking your inbox.
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