This company made me feel like a criminal being interigated. They looked for any detail to turn down the claim on until they manage to find one. Would promise updates when you call them that were no... See more
Company replied
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See what reviewers are saying
We had a good experience with Swinton Pet insurance. I’ve only given 4 stars as when I first filled in the online claim form this didn’t process properly and my claim wasn’t registered. But after call... See more
Company replied
Very easy to use website, clear information provided and clear and convenient instructions after set-up of new policy. So far so good but it's the first time I've taken a policy out with Swinton ins... See more
Company replied
After a few months of stress with my cat who'd gone into heart failure and lots of appointments and scans. I was given a £3000 bill. Luckily enough I had Swinton pet insurance. I was worried about the... See more
Company replied
Company details
Information provided by various external sources
Offers wide range of insurance products. Includes branch locator, addresses, and company profile.
Contact info
United Kingdom
- swinton.co.uk/pet-insurance
3.7
Average
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Swinton
Good Morning
Thank you for taking the time to leave a review. We are so pleased you thought we were a 5* company.
Have a great year and stay safe.
Kind regards,
Glen @ The Social Media Team Swinton
It was easy to sign up
It was easy to sign up, but my policy hasn't started yet so can't comment further
July 3, 2023
Reply from Swinton
Hi J.Lagden,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind regards,
Michelle @ The Social Media Team
Ease of use and vfm.
July 11, 2023
Reply from Swinton
Hi Angela,
Thank you for taking the time to leave a review. We are so pleased you found us easy to deal with.
Have a great year and stay safe.
Thanks for choosing Swinton.
Kind regards,
Michelle @ The Social Media Team
Excellent customer service
July 10, 2023
Reply from Swinton
Hi Susan,
Thanks for the 5* review. We are so pleased you took the time to leave a review.
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind regards,
Chris @ The Social Media Team
great service
It's really great to be able to speak to a human on the other end of the phone. They were extremely knowledgeable of the product and very helpful.
July 2, 2023
Reply from Swinton
Hi Linda,
Thank you for the review.
We are so pleased you found our agents helpful and knowledgeable!
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
Easy to purchase and great prices.
June 29, 2023
Reply from Swinton
Hi,
Thank you for the review.
We are so pleased you found our policy competitive!
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
Product is just right for my needs.
June 26, 2023
Reply from Swinton
Hi Matthew,
Thank you for the review.
We are so pleased you found our policy to suit your needs!
Have a great year and stay safe.
Thanks for choosing Swinton.
Kind Regards,
Beth @ The Social Media Team
Competitively priced comprehensive Insurance cover
We purchased our Pet insurance through a comparison site and the process was quick and simple to navigate. The insurance offered by Swinton was comprehensive and yhe price extremely competitive
June 26, 2023
Reply from Swinton
Hi Chris,
Thank you for the review.
We are so pleased you found our website easy to navigate!
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
Very easy process to get insurance…
Very easy process to get pet insurance hopefully I never need to use it! :)
June 23, 2023
Reply from Swinton
Hi Paul,
Thank you for the review.
We are so pleased you found our policy to suit your needs!
Have a great year and stay safe.
Thanks for choosing Swinton.
Kind Regards,
Beth @ The Social Media Team
Efficient and clear instructions follow up
Efficient clear instruct tions service and follow up
June 22, 2023
Reply from Swinton
Hi Jane,
Thank you for the review.
We are so pleased you found our policy hassle free!
Have a great year and stay safe.
Thanks for choosing Swinton.
Kind Regards,
Beth @ The Social Media Team
Excellent service
June 13, 2023
Reply from Swinton
Hi Julie,
Thank you for the review.
We are so pleased you found our service excellent!
Have a great year and stay safe.
Thanks for choosing Swinton.
Kind Regards,
Beth @ The Social Media Team
Reply from Swinton
Hi Raymond,
Thank you for the review.
We are so pleased you found our policy to suit your needs!
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
My mistake....sorry.
I mistakenly pressed the wrong button online when I was applying
For the pet insurance and instead of paying in full,I had chosen to pay monthly,when I realised my mistake I phoned the customer service number.and within a few moments Swinton cancelled my direct debit and accepted my annual payment
June 12, 2023
Reply from Swinton
Hi Andrew,
Thank you for the review.
We are so pleased we could help you get this resolved!
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
Reply from Swinton
Good Afternoon Hazel,
Thank You for taking the time to lave your review. We are really pleased you found the process easy.
Kind Regards
Nicola @The Social Media Team
Still waiting for the paperwork to arrive.
Telephone conversation was excellent. I have insured Harry with you. But I am yet to receive the paperwork as requested. The "14 day" option is closing fast!!!!
May 22, 2023
Reply from Swinton
Hi Paula,
Thank you for taking the time to leave us a review. We're sorry to hear that you have not yet received your policy documents.
We would like to be able to help you further with this matter. If you would like to discuss this further with us please feel free to start a Live Chat with one of our friendly team and they will be more than happy to help you with this.
Kind regards
Carly @ The Social Media Team
Very easy to use plus great price
May 25, 2023
Reply from Swinton
Hi Sandra,
Thank you for the review.
We are so pleased you found it all hassle free.
Have a great year and stay safe.
Thanks for choosing Swinton.
Kind Regards,
Beth @ The Social Media Team
Great products and pricrs
Easy to navigate the website, clear information and good prices.
May 24, 2023
Reply from Swinton
Hi Karen B,
Thank you for the review.
We are so pleased you found our website easy to navigate!
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
very straightforward application
May 30, 2023
Reply from Swinton
Hi Ann,
Thank you for the review.
We are so pleased you found our website easy to navigate!
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
Good price and easy to set up
May 29, 2023
Reply from Swinton
Good Morning Brenda,
Thank You for taking the time to leave your review.
Kind Regards
Nicola @The Social Media Team
Easy. Simple. Quick. Good products.
very simple and straightforward explanation of the product options and the questions were simple to answer
May 29, 2023
Reply from Swinton
Good Morning Lance,
Thank You for taking the time to leave your review. We are really pleased you found the process simple and straight forward.
Kind Regards
Nicola @The Social Media Team
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