This company made me feel like a criminal being interigated. They looked for any detail to turn down the claim on until they manage to find one. Would promise updates when you call them that were no... See more
Company replied
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See what reviewers are saying
We had a good experience with Swinton Pet insurance. I’ve only given 4 stars as when I first filled in the online claim form this didn’t process properly and my claim wasn’t registered. But after call... See more
Company replied
Very easy to use website, clear information provided and clear and convenient instructions after set-up of new policy. So far so good but it's the first time I've taken a policy out with Swinton ins... See more
Company replied
After a few months of stress with my cat who'd gone into heart failure and lots of appointments and scans. I was given a £3000 bill. Luckily enough I had Swinton pet insurance. I was worried about the... See more
Company replied
Company details
Information provided by various external sources
Offers wide range of insurance products. Includes branch locator, addresses, and company profile.
Contact info
United Kingdom
- swinton.co.uk/pet-insurance
3.7
Average
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Swinton
Hi Janet,
Thank you for the review.
We are so pleased are agents we're able to get the issue resolved.
Have a great year and stay safe.
Thanks for choosing Swinton.
Kind Regards,
Beth @ The Social Media Team
Your representatives were extremely…
Your representatives were extremely pleasant polite and helpful. A good price.
Only time will tell how good the policy is though!
May 28, 2023
Reply from Swinton
Hi Tony,
Thank you for the review.
We are so pleased you found our agents pleasant and helpful.
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
Easy to use and setup in minutes
May 29, 2023
Reply from Swinton
Hi Sean,
Thank you for the review.
We are so pleased you found our website easy to navigate!
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
Reply from Swinton
Hi Mike,
Thank you for the review.
We are pleased to hear that we were easy to use and that you were able to obtain a good price to cover your pets needs.
Have a great year and stay safe. Thanks for choosing Swinton Pets.
Kind Regards,
Carly @ The Social Media Team
Reply from Swinton
Hi Mr David Millard F.I. M.I.,
Thank you for the review.
We are so pleased you found our policy to suit your needs.
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
The customer service staff are so friendly and professional.
The customer service staff are so helpful and seem genuinely interested in their customers, answering any and all questions politely and fully.
May 21, 2023
Reply from Swinton
Hi Jackie,
Thank you for the review.
We are so pleased you found our agents helpful and polite!
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
Reply from Swinton
Hi Helen,
Thank you for taking the time to leave your review for us.
We're pleased to see you found it easy to take out cover with us at a good price.
Should you have any questions about your cover during your policy term please feel free to contact us, we hope you have a great day, and thank you for insuring with us!
Kind Regards,
Samantha @ The Social Media Team
Reply from Swinton
Hi Sue Withers,
Thank you for the review.
We are so pleased you are happy with the service provided.
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
Easy to set up great cover for my new kitten.
Very easy to identify the correct level of cover with options to add and remove things that might be helpful or not needed. Everything was easily set up to manage the account online and ask communication was swift and timely.
May 18, 2023
Reply from Swinton
Hi ,
Thank you for the review.
We are pleased to hear that you found it easy to set up your cover with us and that it was easy to identify the correct level of cover you required.
Have a great year and stay safe. Thanks for choosing Swinton Pets.
Kind Regards,
Carly @ The Social Media Team
Reply from Swinton
Hi jackie,
Thank you for the review.
We are so pleased you found our policy to suit your needs.
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
Get what you pay for
Purchased the insurance. Realised an adjustment needed to be made, immediately called them up and after waiting 10-15 minutes in a queue I was told that their system is down and they will call me back once it's up. That was midday yesterday and I still haven't heard back, so either their technical systems are poor, or their customer service is. Thankfully I'm still within the 14 day cancellation period, so I'm not sticking around to find out which it is.
3 stars as the price was cheap, and I believe that's why the service is ultimately lacking. If you're comfortable with long waits and don't mind the need to follow up queries, then this may be the provider for you.
May 10, 2023
Reply from Swinton
Good Afternoon Ryan,
Thank You for taking the time to leave your review. We are sorry to hear abut your experience if you wish to discuss this please send us a private message with your details or use the live chat facility.
Kind Regards
Nicola @The Social Media Team
Reply from Swinton
Hi Fiona,
Thank you for the review.
We are so pleased you found a policy to cover your needs!
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
So easy to apply and got a brilliant…
So easy to apply and got a brilliant quote within minutes.
May 3, 2023
Reply from Swinton
Hi Mrs Ruby,
Thank you for the review.
We are pleased to hear that it only took a few minutes to obtain a quotation from us.
Have a great year and stay safe. Thanks for choosing Swinton Pets.
Kind Regards,
Carly @ The Social Media Team
Quick and efficient.
May 2, 2023
Reply from Swinton
Good Afternoon,
Thank You for taking the time to leave your review.
Kind Regards
Nicola @The Social Media Team
Very happy about my experience
Very happy about my experience, cancelled my Tesco ins that had climbed year on year and took one out with Swinton for half the price of Tesco . Now only time will tell if this one goes up and up, if it does seems that maybe pet ins is one that you will look around every year I do hope not.
April 28, 2023
Reply from Swinton
Good morning Nicholas.
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with your experience. We hope we will be able to offer you a great renewal too! :) Should you have any questions during your policy term please feel free to open a live chat via our website and one of our friendly team will be happy to help.
Thank you for choosing Swinton.
Kind regards
Chelsea @The Social Media Team
Easy to talk to
April 24, 2023
Reply from Swinton
Hi Andrew,
Thank you for the review.
We are so pleased you found us easy to talk with.
Have a great year and stay safe.
Thanks for choosing Swinton.
Kind Regards,
Beth @ The Social Media Team
Spoke to a lady who was very…
Spoke to a lady who was very professional and polite and informative and made everything simple.
April 16, 2023
Reply from Swinton
Hi Kenneth,
Thank you for the review.
We are so pleased you found our agent polite and knowledgeable.
Have a great year and stay safe.
Thanks for choosing Swinton.
Kind Regards,
Beth @ The Social Media Team
Swinton pet insurance appears to be…Easy to arrange and competitively priced
Swinton pet insurance appears to be very competitive for what they offer compared to other pet insurance companies. I like the fact that they have a fixed excess charge and not a percentage of the overall cost of treatments. Setting up the insurance was easy through the website and only took a few minutes. If I read the T&Cs correctly I believe there is limited or no cover for the first 10 to 14 days of the policy, which I don't understand. Why?? Also, I insured two cats, but had to register two separate accounts for them with two separate usernames & passwords. Why?? Is it not possible to register two or more pets at the same address to one account?
April 16, 2023
Reply from Swinton
Hi NL,
Thank you for the review. Glad to see thatyou were happy with the premium provided. In relation to your queries, please contact us via the live chat option that is available on our website and we can look into this for you.
Have a great year and stay safe. Thanks for choosing Swinton Pet Insurance.
Kind Regards,
Sarah @ The Social Media Team
Reply from Swinton
Hi Mr Nicholas Andrews,
Thank you for the review.
So glad it was all hassle free for you.
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
Helpful and friendly
April 10, 2023
Reply from Swinton
Hi Ian,
Thank you for the review.
So pleased you found us to be helpful; and friendly.
Have a great year and stay safe.
Thanks for choosing Swinton Pet.
Kind Regards,
Beth @ The Social Media Team
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