swiship.co.uk Reviews 190

AN INSIGHT TO WHAT I WITNESSED!!

(Incase the same thing is happening to others)

So I ordered an item from Amazon to get shipped to an Amazon locker so I could just pick it up on the way home from work. I checked my delivery status on Amazon on Tuesday 23rd after work and it was almost delivered. The weather was horrendous, absolutely teeming with rain and I didn’t want the item sitting in the cold damp locker over night as it was an electrical item. On my way home from work I parked up facing the locker and decided to wait on it being delivered. The weather was getting worse and after an hour and half, I saw a transit van in my mirror stop side on right behind me (didn’t even bother parking in a space). A young guy got out and was trying to grasp a load of packages. I thought “finally” I can get my package. The guy then pulled his phone out and took a picture of a huge puddle next to the locker (if you took a picture of the puddle at a certain angle it would look like it was obstructing the locker but it wasn’t). He then walked around the puddle to the front of the locker and dumped all the parcels on the wet ground (he knew what he was doing because he was looking around to see if anyone was watching). I could see my package on the ground because it had the electrical stickers and it was the right shape. He then proceeded to chuck the items into the locker but in the meantime my delivery status changed to “Unfortunately we ran into an issue with attempting your delivery”. I was shocked because he was right there with my parcel. To deter him from causing any damage to my parcel I got out my car and asked him “ excuse me is there a package for (my name)” he says “erm yes”. I then said “I have just received a message saying you are unable to deliver, will I still be able to receive my parcel” he says “eh yes” put my parcel in the locker and drove away in his van. I then checked my emails for a code, checked my delivery status and I had nothing, no code for the locker. I have been contacting Amazon all week about the issue and it looks like it’s been delivered on their end. I explained to them everything that happened, they did refund me and they are going to investigate. I honestly couldn’t believe what I was seeing and I am absolutely disgusted with swiship and have no idea what kind of scam they have going on. Seriously think twice about getting items delivered to the lockers, I certainly will not in future.

This is the 2nd time I’m waiting to have the mysterious delivery before 9pm?
Last one said left by front door or near to?? I was in the house and there was no delivery. Despite my complaints to the seller they are using them again.
18.22 and I’m waiting to greet the imaginary delivery driver!’
Absolute s… and actually I don’t believe they are for real
Horrific

This is unfair, the lowest we can give them is 1 star. These guys deserve -10 stars worst worst delivery company ever. Stay away

Mine says its delivered and I don't have it and no contact information or details to complain or any

says parcel delivered has arrived - It hasnt

QB0383327358

Massively let down my friend as this was (or rather) wasnt her birthday present

Zero customer service from Amazon or shipper

Like everyone else - told the package was delivered. Mine happened 3 times before I ended up asking for a refund. Don't even deserve the 1 star.

QA1765846355 here is my tracking number. It shows parcel is delivered but unfortunately I haven't received anything. No contact no email just writing on the air.

Useless. Swiship have now twice claimed to have delivered parcels to my house. Needless to say, no parcels have been received, no card put through the letterbox to indicate delivery was attempted, and there isn’t even a customer service contact through which to raise a complaint.

I would avoid this business at all costs.

Theses people are saying that they have delivered 2 item to me we I've received nothing and there isn't any way of getting of the company

Never had an issue receiving parcels but Swiship have lied about ny delivery. Stated it was left behind my bins despite those being in the back garden behind a locked gate.

Because they have marked my parcel delivered, I am struggling to get a refund 3 weeks later.

Will be more cautious about what courier service websites use in the future, these have been shocking.

I was apprehensive at first, as my OnBuy purchase stated that it was being sent via Swiship, a name that I hadn't come across before. Their tracking page doesn't give you any information as to who they are or how they operate, but after some digging it transpires that they use the Amazon logistics chain.

My parcel arrived within the time frame stated by the seller, in Amazon outer packaging - confirming the relationship between the two. I was informed via OnBuy when the parcel was out for delivery and subsequently when it was delivered. Hopefully this review may inspire some confidence in those that are looking in to who Swiship are.

170 euros of delivery and time lost, they said they delivered but its not true and no info about who when and how. I had to go ther police no choice. And no even sort our yet the issue, In a chat with amazon they said that is normal for them to put status deliveried even when its not. The face of the policeman was as shocked as mine and they are used to this. Never ever again Amazon my dear all

Shocking company., pure scammers… say they deliver but don’t… do not use these or Amazon logistics as they are the same useless company who lie and steal…

I tried for 3 weeks now to get my SSD which i paid for but Amazon keeps saying the carrier delivered it even though there was nobody at home to even recieve the package so i don't know what that was about.

Going by all the reviews on here, it seems my case is not an isolated incident and it both relieves and dismays me that this issue is as prevalent as it is.

Amazon customer support has been absolutely awful with handling this case and keep giving me canned responses. I'll keep trying to get my replacement or money back but as it is, I'm incredibly disappointed with my experience and would recommend anyone if given the option to opt out of shipping their items with this company.

Terrible service Amazon need to sort a better courier ASAP. Package said delivered when hasn't been containing a TV. Even had been miss delivered there was no proof of delivery provided like a picture or name of who handed too. Having to now contact Amazon and chase the issue.

Horrible experience with this company. The courier had simply left my package on a Sunday afternoon to one of my hundreds neighbors. They don't specify who signed off though, so now I have to "hunt" my package at hundreds of flats my building has!

None of my floor neighbors seem to have it, which is highly frustrating! Nobody tried to at least call me...

It was marked as delivered to a neighbor but never specified the name or the apartment. It's 3 buildings on the same address.
When I questioned the seller for more information, the Swiship told me that they couldn't provide the name because of confidentiality.
It's just bad company, with bad practices. Very dishonest.

My purchased goods were left on my doorstep at 5.21. The courier had no intention of giving me time to open the door and was back in his van and off before I reached it !

I object to my packages being left out side where they can get damaged or stolen. There was no attempt what so ever of leaving the goods in a safe place.
Tracking No: QA1589648651

Delivery 19NOV23 19:20 Drivers Aid 945, I’ve put this in hoping that the thoughtless cretin that delivered my daughters iPhone case, recognises themself. My wife received a photo of our package in a blue recycling bin. The bin was one of a number placed outside our rear gate for morning collection, why they couldn’t have opened the gate and walked in is beyond us. Fortunately, due to an itinerary change, we were home but didn’t see the photo until 22:15. We didn’t find the package in the bin initially as the neighbour who owned the bin had added content and had tamped the bin to accept the additional refuse which included meat and chicken packaging. After dawning rubber gloves and emptying 50% of the bin content into a bin bag, we found our stained and bent package, thankfully the content was whole. Had we not been at home we would have had to ask a friend or neighbour to do this for us. Had we missed seeing the photo when we did, the new phone case would have ended up in the refuge truck. If this is the level of undignified respect this driver places on the property of others that they have responsible for, then their company needs to relieve them of that responsibility.

Twice they appear to have lost an Amazon shipment of a tablet if Amazon can’t do better than this they need to find another shipper.The tracking system needs an overhaul if this can happen twice in two days with the same item