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Review summary
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What people talk about most
Reviews shaping this summary
It seems that when you ask Switcheroo to find a better deal for electricity, it costs you nothing, and the next thing that happens is a supplier contacts you directly - presumably the one with the bes... See more
I wanted a better deal on my gas electric as iam with OVO they are expensive.so got a text off switcharoo saying they found better deals .so gave my details and 90sec later British gas phoned .and... See more
Company replied
Was a missunderstanding thought was been contacted by a scammer & not british gas contacted british gas & the missundersatnding has been resolved is better price energy to fit my budget due to unforta... See more
Company details
Written by the company
The smarter way to save on all of your home bills. No longer do you need to trawl the internet to find the very best energy, broadband and mobile deals, we have them all under one roof! Save hundreds per year by comparing our deals today.
Contact info
United Kingdom
- info@switcheroo.co.uk
- switcheroo.co.uk
3.9
Great
414 reviews
Replied to 84% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service!
Harry, George and Ty were very professional, friendly and informative about the deals they were offering. They answered all my questions with great knowledge and a true understanding of the services they was offering. I unfortunately couldn’t sign up for the broadband as not available in my area however, the lads did the upmost to save me money and inform me on speeds etc. I’m awaiting a call from gas&electric supplier they referred me too as it did indeed show to save me money! Thanks again lads
October 9, 2025
Unprompted review
Reply from Switcheroo
Dear Customer,
What a fantastic review, thank you! Harry, George, and Ty will be chuffed to hear your kind words. We’re so glad they could give you a top-notch experience, even if broadband wasn’t available just yet. Fingers crossed the gas & electric switch brings those savings through!
Thanks again for the lovely feedback, we’ll be sure to pass it on to the lads.
Best regards,
The Switcheroo Team
Amazing site switched my energy through…
Amazing site switched my energy through them quick and simple highly recommended
October 6, 2025
Unprompted review
Reply from Switcheroo
Dear Customer,
Quick, simple, and sorted, that’s exactly what we love to hear! Thanks so much for the recommendation and for trusting us with your switch.
Best regards,
The Switcheroo Team
Easy to switch on website but no replies
Easy to switch on website but they do not reply to emails and ignore the fact they offer points and vouchers…. 9 emails and I’m still waiting for a reply
October 6, 2025
Unprompted review
Reply from Switcheroo
Dear David,
First off, you’re absolutely right to be frustrated. 9 emails and no reply? That’s not the experience we aim to deliver, and we’re really sorry you’ve been left waiting.
We do honour points and voucher offers, but it sounds like something’s gone wrong here. Please drop us another message at info@switcheroo.co.uk (mention this review so we can prioritise it) and we’ll make sure it gets seen and sorted properly.
Thanks for your patience, and for the nudge we clearly needed!
Best regards,
The Switcheroo Team
Great for Shared Living
Flatmates and I split the cost and we all benefit from faster speeds. Switcheroo made switching providers stress free and affordable.
September 15, 2025
Unprompted review
Reply from Switcheroo
Dear Babara,
Shared living wins all round, faster speeds, lower cost, and no arguments over the WiFi! We’re so glad we could help make the switch smooth and stress-free for the whole flat.
Best regards,
The Switcheroo Team
Knocking at door scam and lying to my face
Knocked on door and didn’t even give me the chance to turn them away. Then started lying to me about my own prices by saying the price on my app that clearly said the 12 month cost was only for 9 months and that I’m paying much more. Tried to trick me into switching to British Gas by throwing numbers at me. Finally did my own research and found I’m on the lowest cost possible and it would have increased had I listened to them.
September 1, 2025
Unprompted review
Reply from Switcheroo
Dear Soph,
We’re really sorry to hear about your experience, that’s not how we expect any of our team to behave. We take concerns like this very seriously and would like to investigate it properly.
Could you please email us at info@switcheroo.co.uk with a few more details (such as the date, time, name and location of the visit)? This will help us look into the matter and take the appropriate action.
Thank you for bringing this to our attention.
Best regards,
The Switcheroo Team
Reply from Switcheroo
That’s great to hear. We’re really glad the switch was easy and the team could help out.
Thanks for taking a moment to share it, it means a lot.
The Switcheroo Team
Reply from Switcheroo
Glad to hear it’s going well so far. We’ll do our best to keep it that way.
Appreciate you taking the time to leave a review.
The Switcheroo Team
Reply from Switcheroo
Thanks so much for the kind words. Our face-to-face team will be happy to hear that you had a good experience.
We’ll make sure your feedback gets passed along to them. Appreciate you taking the time to share it.
The Switcheroo Team
Reply from Switcheroo
Fair enough! We’ll take “seems ok” as a decent start. Hopefully time proves we’re better than just ok.
Thanks for giving us a shot and for leaving a review.
The Switcheroo Team
Had one the door to door guys sign me…
Had one the door to door guys sign me up for Broadband and a lot better energy deal. Now paying a lot less for energy and kids are over the moon with faster Internet Greig made it so easy to switch over and they also paid my early termination fee for Broadband would highly recommend
August 7, 2025
Unprompted review
Reply from Switcheroo
Hi Alybongo,
What a brilliant review — thank you! 🎉 We’re thrilled that you found better energy and broadband deals and that the switching process was smooth and easy.
We’ll make sure Greig sees your feedback. Thanks for choosing Switcheroo and for the recommendation!
Warm regards,
The Switcheroo Team
Just signed up for broadband as I had…
Just signed up for broadband as I had been using my mobile data, Gary and greig were absolutely awesome and very quick. We're very helpful and explained everything I needed to know.
September 2, 2025
Unprompted review
Reply from Switcheroo
Hello Maria,
Thank you for your great review! We’re delighted to hear that Gary and Greig were able to help you get signed up for broadband quickly and smoothly.
It’s fantastic to know they explained everything clearly and made the process easy for you. We’ll be sure to pass on your kind feedback to them!
Best regards,
The Switcheroo Team
Spoke to a lady about switching energy…
Spoke to a lady about switching energy providers and found her pleasant and very informative
September 2, 2025
Unprompted review
Very easy to use and switch stuff
August 29, 2025
Unprompted review
Reply from Switcheroo
Hi Colette,
Thank you for your review! We’re really glad to hear that you found Switcheroo easy to use and that switching was simple.
That’s exactly what we aim for — making the process quick and hassle-free. Thanks for choosing Switcheroo!
Best regards,
The Switcheroo Team
immediate pestering telephone calls!
2 seconds after pressing enter the phone starts ringing from Scottish Power!
Don't remember clicking anywhere to say "yes please, pester me as soon as you can!"
Edit:
Switcheroo complained that my review was defamatory, so i've been forced to edit it.
all I can say is they have a very biased view on any review that does not give them a positive response.
I still believe that Switcheroo misled me into believing they were offering competitive options from multiple suppliers, but instead I had an almost immediate phone call from 1 supplier asking me to confirm I wanted to go ahead and switch to them.
August 15, 2025
Unprompted review
Reply from Switcheroo
Two seconds is impressive, Scottish Power must have their running shoes on!
When you entered your details, you agreed to the privacy policy and terms & conditions, which explains that your chosen supplier (in this case Scottish Power) will give you a quick call to confirm things. If you’ve changed your mind, the fastest way to stop the calls is simply to tell them you’re not interested and ask to be removed from their system. Easy, no hard feelings, and no more Olympic-speed phone calls.
HOPELESS
went through all the guidance and when I got to the website there was no quote there.
Have still not heard from them
HOPELESS
STEER Clear of them
They are just a clever looking website but with no quote!!
Other people do it far far better!!!!!!
August 15, 2025
Unprompted review
Reply from Switcheroo
Hopeless? Ouch, that stings worse than a 1990s dial-up tone
.
Here’s the thing: we don’t pop up instant quotes on the screen, instead, once you’ve put in your details (and agreed to the privacy policy) the supplier takes over and gets in touch with you directly to confirm what’s available. We can’t partner with every supplier in the country, but the ones we do work with are real, licensed companies.
If you didn’t hear back, it may mean your chosen supplier couldn’t reach you, or your details didn’t match what they needed.
If you’d like us to chase it up, drop us a note at info@switcheroo.co.uk and we’ll happily Sherlock Holmes the mystery.
Car finance PCP refund scam con
Car finance PCP refund scam con trick
Switcheroo had a web-link is to solicitors who charge £500 per hour and get you back nothing. Handcuff contact with solicitors HD Law.
Reference where Swicheroo was promoting car refund PCP finance via HD Law. My wife got an e-mail from Switcheroo with a link to a company HD Law. The link to HD Law is now inactive as Martin Lewis exposed that this was a scam.
We kept all the e-mails and evidence related to this con trick by HD Law.
HD Law recovering money is a con trick. They sign you up without permission. They then told my wife that she would be charged a bill for between £5000 and £10,000 legal fees to recover any excess PCP fees she had paid. She was told the legal fees would be £500 per hour.
This is a scam already exposed by Martin Lewis on his website. HD Law are invoicing people for work not done.
There is a Martin Lewis webpage that exposes HD Law who Switcheroo were promoting.
Regarding Switcheroos comments below.
The reviews about Switcheroo have been there for a month. If Swicheroo did not like that then they should have said straight away. They never objected when the review was submitted.
I suggest that they did not even care about their own reputation or bad reviews as they never monitor peoples complaints and try to sort things out. They have poor reviews and I am not surprised that they do as they don’t seem to care what people think.
Swicheroo may be vicariously liable any recommendations that they make for companies that they advertise for and promote. Especially if they get a commission.
It is up to Switcheroo to do due diligence and to not recommended companies that are untrustworthy. Did Switcheroo do due diligence in this case?
The Legal Ombudsman and the Solicitors Regulation Authority are now investigating. A copy of a contract signed by someone in my wife’s name has been sent to them. We will also be sending the evidence to the police and Crimestoppers
August 14, 2025
Unprompted review
Reply from Switcheroo
Forged signatures? Dodgy solicitors? £500 an hour? We had to double-check we weren’t reading the plot for a Netflix thriller.
To be crystal clear: we don’t offer car finance refunds, we don’t charge customers fees, and we certainly don’t forge signatures or back-date contracts. Our service is simply to connect people with legitimate energy, broadband and mobile suppliers. That’s it.
We take false claims like this very seriously and will be raising this with Trustpilot. If you genuinely meant to review another company, please do update it so readers aren’t misled, if not, we’ll be pursuing it further.
For anyone reading: you can always see exactly what we do (and don’t do!) in our Privacy Policy and Terms here: https://switcheroo.co.uk
Positive feedback for Martyn!
I was signed up today for broadband by Martyn W. He was absolutely brilliant, knew his stuff and didn’t leave out any hidden terms / conditions. He was polite, considerate of my time and wasn’t pushy at all! Will definitely be coming back if I need another switch!
August 12, 2025
Unprompted review
Reply from Switcheroo
Hi Leah,
Thank you for your wonderful review! We’re so pleased to hear that Martyn made your broadband switch smooth, transparent, and stress-free.
We really appreciate you highlighting his knowledge and approach — we’ll be sure to share your feedback with him. We’d love to help you again in the future!
Best regards,
The Switcheroo Team
These jokers knocked on my door despite…
These jokers knocked on my door despite my no hawkers or canvasser stickers. The guy was sarcastic and gave me an insight into the company that he works for. AVOID!
July 28, 2025
Unprompted review
Reply from Switcheroo
Hi Wayne,
Thank you for your review! We’re happy to hear everything was quick and easy for you.
Kind regards,
The Switcheroo Team
Do Not Believe what you read.
Do Not Believe what you read.
I left a factual review on Trust Pilot that Switcheroo did not like as it confirmed with actual evidence that there claim to save me money was untrue. Yesterday out of the blue I get a WhatsApp message from Beau who claimed to be their founder advising me as follows:
That said, I can see that your experience didn’t meet your expectations, and for that we sincerely apologise. We’d like to offer you a £25 gift card as a gesture of goodwill if you’d consider removing or updating your review.
Well I have updated my review. I bet I don't get my gift card.
This makes a total mockery of all, like me who genuinely post reviews both good and bad to assist others
August 8, 2025
Unprompted review
Reply from Switcheroo
Hi there,
That message was genuine, Beau really is our founder, and he reached out as a gesture of goodwill. We sometimes offer a small thank-you when we’ve clearly not met expectations, not to buy reviews, but to show we’re genuinely sorry you didn’t have the experience we aim for.
We’re sorry it came across the wrong way, that’s on us for not explaining it better. We appreciate you updating your review and we hope you give us the chance to make things right, even if it caused a bit more drama than intended 😅
Please reach out to info@switcheroo..co.uk
The Switcheroo Team
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