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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, often highlighting exceptional customer service. Many people appreciate the personalized approach and the efficiency in finding better deals, leading to significant cost savings on various household expenditures. However, some people were dissatisfied with the contact process, reporting that their information was shared with multiple companies, leading to numerous unsolicited calls. There were also occasional mentions of issues with communication and service, with some customers experiencing delays or a lack of follow-up.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the helpfulness, patience, and... See more

Customer communications

People report negative experiences with contact. Many customers express frustration, reporting that they... See more

Price

Customers had ambiguous experiences with price. Many reviewers reported significant cost savings, with some... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the helpful and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers appreciate the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I inadvertantly registered my email address with them. I used their contact form from their website asking to be removed. Email response within minutes saying my email had been removed. Impressed wi... See more

Company replied

Rated 4 out of 5 stars

It seems that when you ask Switcheroo to find a better deal for electricity, it costs you nothing, and the next thing that happens is a supplier contacts you directly - presumably the one with the bes... See more

Rated 4 out of 5 stars

I wanted a better deal on my gas electric as iam with OVO they are expensive.so got a text off switcharoo saying they found better deals .so gave my details and 90sec later British gas phoned .and... See more

Company replied

Rated 4 out of 5 stars

Was a missunderstanding thought was been contacted by a scammer & not british gas contacted british gas & the missundersatnding has been resolved is better price energy to fit my budget due to unforta... See more


Company details

  1. Price Comparison Site

Written by the company

The smarter way to save on all of your home bills. No longer do you need to trawl the internet to find the very best energy, broadband and mobile deals, we have them all under one roof! Save hundreds per year by comparing our deals today.


Contact info

3.9

Great

TrustScore 4 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Site does not work

Site does not work
Gives wrong information to those who use electricity for heating using E7 electricity
Avoid. They seem to want to confuse customers. The results of searches for E7 tariffs also gives results for EV tariffs. This is confusing and unhelpful. Straight after using the switcheroo site I got a call from a mobile number claiming to be a switching site. They were rude and I had to hang up

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Was with Scottish Power before the…

Was with Scottish Power before the gentleman I spoke to was,kind helpful polite and he understood me and I did hin. His Name is Callum asset to the company Scottish man lovely you need to give him a big Thank-you if not for callum I would not be swaping back but he gave me that great voice could nt say no and I am moving to Scotland to no need to change then. But please Thank him for me very professional with my disabilities too. Many thanks .

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Look before you leap

Sms message received from switcheroo informing me of a new tariff offered by British Gas however eventually found a better deal with Scottish Power and which was even better.

June 20, 2024
Unprompted review
Rated 1 out of 5 stars

Harassment

I received a couple of calls after I tried to do online comparison. I answered to give insight as to the reason of my enquiry. I explained that I couldn't answer the phone within working hours 9-6 and I was told that after 6 is not possible. That's fine as I repeatedly explained that I am not taking the broadband out anyway as it is in my partners name and she has all of the details (as mentioned, I was only looking to see what the average speeds in my area are). My morning has been plagued by meetings and I have received 5 missed calls between 11.33AM and 12.38PM. 3 of which were one after the other whilst I was hitting the red button as I was performing a presentation at that time. These calls are on private numbers as well and you receive no information through email or text as to who is calling with contact details to call back on when free. The way the sales-people approach 'customer contact' is poor. Offer the customer an opportunity to choose a suitable call back time or spread 3 calls out throughout the day as a maximum, 5 calls on a private number over the space of 65 minutes is poor. It's actually aggravated and embarrassed me.

June 13, 2024
Unprompted review
Rated 1 out of 5 stars

A scam to get your details and sell you as a potential lead

Registered with their website th8nking they’d offer me electricity and gas price comparisons but they wouldn’t let me register without providing my mobile phone number. They then gave my phone number to their affiliate utility provider without my permission. Reported for GDPR violation.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent financial support / help

Excellent financial support / help. Alex really knew industry pricing & standing charge rates for electricity and gas. Very patient, answering my questions and quoting existing energy company kw usage and pricing against better deals out there. Managed to save me loads on my standing charges by switching. Really enthused to get me the best deal explaining all the options fixed 1 yr or variables etc and helping me decide to switch. Great phone rapport, treated me like a human being rather than just another phonecall in his work day. Thank you so much.

November 9, 2023
Unprompted review

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