Swoof. Reviews 115

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Bought my dog an absolutely beautiful flowery collar from Swoof in April 2025. HUGE choice, managed to get one with orangey tones with a very pretty fancy looking rose gold buckle, that honestly... See more

Company replied

Rated 4 out of 5 stars

It was a bit of a long time between payment and dispatch, however the toy was beautifully packaged and is of a really very high quality. I’ve never seen one like it and my lil pup adores her new snu... See more

Company replied

Rated 5 out of 5 stars

Lovely range of products and always great service, quick delivery and well packaged, especially love the Lambwolf toys which can't find anywhere else - so glad you've added to your range! Really helpf... See more

Company replied

Rated 4 out of 5 stars

Initially gave a poor rating due to lack of communication, however emails were going to my junk folder. So check your junk if you think you haven’t had a response! Lovely products and would definitely... See more

Company replied

Company details

  1. Pet Store

Written by the company

Our much loved pup, Willow inspired us to create a collection of great quality, beautiful accessories for you to shop all in one place. We hope you love our collection as much as we do.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

115 reviews

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Rated 4 out of 5 stars

Order number 1628

Arrived today. Looks great and really well made. Love the design- just what I wanted to replace my dog’s crate. Hoping my cocker spaniel will feel safe and cosy.
Thank you

November 23, 2022
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Reply from Swoof.

Hi Rachel. Thank you so much for your review. I’m glad the cave reached you today and hope your Cocker Spaniel loves the new cosy bed! We hope to see you again 😊 Thanks, L x

Rated 5 out of 5 stars

Will use again

Great product choice. Items well packaged. Quick delivery.

November 11, 2022
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Reply from Swoof.

Hi Louise. Thank you so much for your lovely review. We're really pleased to hear you're happy with your order. We hope to see you again soon! L x

Rated 5 out of 5 stars

Spoilt for choice!

I recently ordered 2 collars, a lead and a poop bag holder and couldn’t be happier! The quality of the products is amazing, it was so hard to choose from the variety Swoof have to offer as you are spoilt for choice. The items arrived in good time and were packaged beautifully. Top service, can’t wait to order again!

November 8, 2022
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Reply from Swoof.

Hi Amelia. Thank you so much for your kind review. We're really pleased to hear you're happy with your order. We hope to see you again soon! L x

Rated 5 out of 5 stars

Brilliant

Brilliant. Brilliant. Brilliant!

October 4, 2022
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Reply from Swoof.

Hi Kim. Thank you so much for your lovely review. We're really pleased to hear you're happy with your order. We hope to see you again soon! L x

Rated 5 out of 5 stars

It’s like receiving a gift from a friend.

Every package is carefully & beautifully wrapped. The products are very high quality. Customer service is fantastic. You won’t be disappointed if you buy your dog something from this store or maybe treat someone else with a gift. I’m so happy I found this store!

October 10, 2022
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Reply from Swoof.

Hi Tara. Thank you so much for your kind review. We're pleased to hear you're happy with your order and that you had a great experience with us. We hope to see you again soon! L x

Rated 5 out of 5 stars

Amazing service!! Would highly recommend.

Amazing service, placed 2 orders after my first one wasn't quite right. The return process was super easy and fast and my new order was received really quickly and I am very satisfied with my products!! Will deffo be ordering again from Swoof!

September 24, 2022
Unprompted review
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Reply from Swoof.

Hi Lilly. Thank you so much for your lovely review. We're so pleased to hear you're happy with your order and that you found the return process quick and easy! We hope to see you again! L x

Rated 5 out of 5 stars

Products are stunning

Products are stunning. I love my new olive rope lead! Service was amazing as per usual and was packaged beautifully. Will be buying lots more!

September 23, 2022
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Reply from Swoof.

Hi Marianne. Thank you so much for your lovely review. We're so pleased to hear you're happy with your order and we hope to see you again! L x

Rated 5 out of 5 stars

Love it!

Love it!

Nice selection, and I love the quality. It was also the first place where I found the XXS harness for my dog

September 21, 2022
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Reply from Swoof.

Hi Anna. Thank you so much for your kind review. We're so pleased to hear you're happy with your order and glad that the XXS harnesses fit your pup! We hope to see you again. Thanks, L x

Rated 5 out of 5 stars

A satisfied customer 😁

Very helpful ensuring that our dog's cave was delivered in time for his birthday despite a little hiccup in the ordering system. We're still working hard on encouraging Cuilean to settle into his cave. I'm sure we'll get there in the end

September 13, 2022
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Reply from Swoof.

Hi Simon. Thank you for your lovely review. We're so pleased to hear you're happy with your order and that it got to you in time. Some dogs take a little longer to see the cave as their safe space but we always recommend putting their favourite toys, blankets or bed in there to scent it for them! We hope to see you again! L x

Rated 5 out of 5 stars

Happy with my purchase

Very pleased with the pet bed I purchased. Arrived in the promised timeframe. I would not usually buy such an expensive pet bed, but having been pleased with the item and the transaction, I would consider buying from Swoof again.

August 13, 2022
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Reply from Swoof.

Hi Jenny. Thank you for leaving us such a lovely review. We're so glad to hear you're happy with your purchase. We hope your pup loves their new bed as much as our dog loves hers! We hope to see you again. L x

Rated 5 out of 5 stars

Amazing quality

We love our gorgeous collar for our dog, Flynn! Amazing quality :)

August 5, 2022
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Reply from Swoof.

Hi Katie. Thank you so much for your lovely review. We're so pleased to hear you're happy with your order and we hope to see you again! L x

Rated 5 out of 5 stars

Stunning, stylish pieces. Amazing customer service.

Ordered two items and the lovely team sent me an added gift which was a beautiful macrame dog toy. All of the dog accessories on the website are beautiful. I cannot wait to choose some more gorgeous pieces for my puppy

August 4, 2022
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Reply from Swoof.

Hi Parvean. Thank you so much for your lovely review. We're so pleased to hear you're happy with your order and we hope to see you again! L x

Rated 5 out of 5 stars

Lovely choice of collars

Lovely choice of collars, really happy with the one I chose, great quality and really pretty!

Lead was lovely but unfortunately quite heavy for our little welshie, would’ve kept it if we had a bigger dog though.

Great products and great customer service too.

July 31, 2022
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Reply from Swoof.

Hi Jasmine. Thank you so much for your lovely review. We're pleased to hear you're happy with your order but sorry to hear the lead was too heavy - we have some lighter leads coming very soon so I'll keep you updated on those! We hope to see you again! L x

Rated 5 out of 5 stars

Happy dog and product recommended to a…

Happy dog and product recommended to a friend.

July 16, 2022
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Reply from Swoof.

Hi Nancy. Thank you so much for your lovely review. We're so pleased to hear you're happy with your order. Thank you so much for recommending us to a friend - this means so much to us as an independent business. We hope to see you again! L x

Rated 5 out of 5 stars

Beautiful items

Beautiful items, delivered quickly.

July 11, 2022
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Reply from Swoof.

Hi Jo. Thank you so much for your lovely review. We're so pleased to hear you're happy with your order and we hope to see you again! L x

Rated 5 out of 5 stars

Great treatment and attention

Great treatment and attention. They have sent me to Spain everything in order and the product is excellent. Thanks a lot

July 7, 2022
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Reply from Swoof.

Hi Olivia. Thank you so much for your lovely review. We're so pleased to hear you're happy with your order and hope your dog loves their new cosy cave! We hope to see you again. L x

Rated 5 out of 5 stars

AMAZING!

One of the most beautifully packaged parcels I’ve ever received, let alone one for my pooch! Such high quality products and incredibly fast shipping. Received within three days of purchase. Can’t recommend them enough! 🖤

July 6, 2022
Unprompted review
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Reply from Swoof.

Hi Megan. Thank you so much for taking the time to leave us such a lovely review. We're really happy to hear you're pleased with your order and it's been lovely chatting to you on Instagram too! We hope to see you again! L x

Rated 5 out of 5 stars

Good quality and perfect for my Labrador

Good quality, nice colour and I like the fact that it extends to fit your dogs neck size.

June 2, 2022
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Reply from Swoof.

Hi Lorraine. Thank you so much for your lovely review. We're so pleased to hear you're happy with your order and we hope to see you again! L x

Rated 5 out of 5 stars

Great all round!

Excellent quality stuff, my pup will look great in his new things! Customer service is very friendly too. Can’t go wrong!

June 2, 2022
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Reply from Swoof.

Hi Steph. Thank you so much for taking the time to leave us such a lovely review. We're really happy to hear you're pleased with your order. We hope to see you again! L x

Rated 5 out of 5 stars

Such a gorgeous curation of accessories…

Such a gorgeous curation of accessories for your pup! So thrilled!

May 20, 2022
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Reply from Swoof.

Hi Claudia. Thank you so much for taking the time to leave us such a lovely review. We're so pleased to hear you're happy with your order. We hope to see you again! L x

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