Swoof. Reviews 115

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Bought my dog an absolutely beautiful flowery collar from Swoof in April 2025. HUGE choice, managed to get one with orangey tones with a very pretty fancy looking rose gold buckle, that honestly... See more

Company replied

Rated 4 out of 5 stars

It was a bit of a long time between payment and dispatch, however the toy was beautifully packaged and is of a really very high quality. I’ve never seen one like it and my lil pup adores her new snu... See more

Company replied

Rated 5 out of 5 stars

Lovely range of products and always great service, quick delivery and well packaged, especially love the Lambwolf toys which can't find anywhere else - so glad you've added to your range! Really helpf... See more

Company replied

Rated 4 out of 5 stars

Initially gave a poor rating due to lack of communication, however emails were going to my junk folder. So check your junk if you think you haven’t had a response! Lovely products and would definitely... See more

Company replied

Company details

  1. Pet Store

Written by the company

Our much loved pup, Willow inspired us to create a collection of great quality, beautiful accessories for you to shop all in one place. We hope you love our collection as much as we do.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

115 reviews

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Rated 5 out of 5 stars

Daisy dog collar

Very please with my purchase of a daisy dog collar. Quality excellent and a very good all round service. Thank you. Would recommend.

May 19, 2022
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Reply from Swoof.

Hi Dee. Thank you so much for taking the time to leave us such a kind review. We're so pleased to hear you enjoyed your experience with us and most importantly that you love the collar. It's a perfect one for summer :) We hope to see you again! L x

Rated 5 out of 5 stars

Swoof. Pop-Up Market Experience

I visited the swoof. stall at the Ancoats pop-up market on 15th May and couldn’t believe how beautiful all the products were! Even more so than how they look online! And the best quality! We bought a tug toy for our Doberman which he loves and is still going strong, which says a lot for him! I mostly wanted to leave a review because the owners of the business were so warm, friendly and knowledgeable! Clearly dog lovers with a water bowl out for thirsty pups! Great advert for shopping with independent businesses!

May 16, 2022
Unprompted review
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Reply from Swoof.

Hi! Thank you so much for your lovely, kind review. We're so glad you loved the stall and that your pup's enjoying the tug toy!! They're definitely great for strong jawed dogs!! We hope to see you again soon. L x

Rated 5 out of 5 stars

Variety and quality

Went to Ancoats pop up market on Sunday 15th May and came across Swoof. Bought a toy and treats for my dog. Very nice products, high quality and a good price.

May 16, 2022
Unprompted review
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Reply from Swoof.

Hi Tom. Thank you so much for your lovely review. It was great to see you yesterday and thank you for your order - you made a great choice! We hope to see you again soon. L x

Rated 5 out of 5 stars

Highly recommend!

Highly recommend Swoof for high quality dog gifts and accessories. Lovely products, packaging and ordering experience. Arthur the dog absolutely loves his new elephant toy and has been taking it to bed with him every night - a new fave!

February 26, 2022
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Reply from Swoof.

Hi Laura. Thank you so much for your lovely review. We're so pleased to hear you enjoyed your experience with us and that Arthur's happy with his new toy! We hope to see you again! L x

Rated 5 out of 5 stars

Happy Pooch

Fantastic range of products, high quality and speedy delivery! I have one very happy pooch thanks to Swoof.

February 26, 2022
Unprompted review
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Reply from Swoof.

Hi Charlotte. Thank you so much for your lovely review. We're so pleased to hear you enjoyed your experience with us and we hope to see you again! L x

Rated 5 out of 5 stars

Great order experience

Great product, excellent service and support!!
Super customer friendly even when shipping international.
More than happy with the service:)

January 12, 2022
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Reply from Swoof.

Hi Magdalena. Thank you so much for your lovely review. We're pleased to hear you enjoyed your experience with us. We hope to see you soon!

Rated 5 out of 5 stars

Amazing service and beautiful product

Amazing service and beautiful product. Would recommend to anyone

January 2, 2022
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Reply from Swoof.

Thank you so much for your lovely review Chloe. We're pleased to hear you enjoyed your experience with us. We hope to see you soon!

Rated 5 out of 5 stars

Fantastic customer service and the…

Fantastic customer service and the products are amazing. Jeffro loves his new bed. Thank you

December 10, 2021
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Reply from Swoof.

Hi James. Thank you so much for your lovely review! We are delighted that you enjoyed your experience with us, and that Jeffro loves his new bed. We hope to see you again soon.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Dispatch was quicker than I could have even hoped for and the product is ace. My dog was straight onto his bed and he’s hardly got off since!

December 1, 2021
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Reply from Swoof.

Hi Ben, thank you so much for your lovely review. We are delighted to hear that you enjoyed your experience with us, and that your dog loves his new bed! We hope to see you again soon.

Rated 5 out of 5 stars

What a gorgeous shop for your furry…

What a gorgeous shop for your furry friends. Excellent products and super service from Swoof. X

November 13, 2021
Unprompted review
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Reply from Swoof.

Hi Joanne, thank you so much for your lovely review. We are so happy to hear you enjoyed your experience with us. We hope to see you again soon!

Rated 5 out of 5 stars

Amazing service all round

Amazing service all round! The website is seamless, customer service excellent, packaging, delivery etc. all great. I couldn't be more pleased with my purchases. I bought a candle, some laundry detergent and a toy for my pupper, everything came packaged so well and it was a joy to open. I love the idea of Swoof, and I love that the toys, products etc. on there are such good quality and it makes me want to buy everything on the website! I haven't used the laundry detergent yet, however if the gorgeous smelling (huge!) candle we ordered is anything to go by, we won't be disappointed. Thank you for producing a fab website with gorgeous products and amazing customer service, you guys are smashing it!

November 11, 2021
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Reply from Swoof.

Hi Kara. Thank you so much for your lovely review! We're so happy to hear that you loved your first experience with us - and we agree, we're also massive fans of the candles! We really appreciate you taking the time to write such a great review and we hope to see you again soon x

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Fast delivery and really well packaged.

November 2, 2021
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Reply from Swoof.

Hi Damon. Thank you so much for your lovely review. We hope to see you again soon!

Rated 5 out of 5 stars

Amazing!

I recently purchased a lovely collar from Swoof for our cocker spaniel. There are so many beautiful options to choose from - I found it hard to pick just one! Everything was so smooth and super speedy from ordering to delivery. I will definitely be ordering again soon!

October 31, 2021
Unprompted review
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Reply from Swoof.

Hi Corinne. Thank you so much for your lovely review. We're delighted you enjoyed your experience with us and we hope to see you again soon!

Rated 5 out of 5 stars

Obsessed with the candles from Swoof

Obsessed with the candles from Swoof! The Pumpkin Spice smells SO nice, definitely my favourite! Thank you x

October 29, 2021
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Reply from Swoof.

Hi Ellie. Thank you so much for your lovely review. We're really happy you loved your purchase - we're obsessed with the candles too! We hope to see you again soon x

Rated 5 out of 5 stars

Adorable Dog Tent! My pup was a huge fan!

Adorable Dog Tent! My pup was a huge fan! Kept him off the sofa and in his bed all night

October 13, 2021
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Reply from Swoof.

Hi Nina
Thank you so much for your lovely review. We're so happy Brody loves his new pet bed! We hope to see you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery and quality products! Thank you.

September 29, 2021
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Reply from Swoof.

Hi Kristian. Thanks so much for your lovely review. We are delighted you enjoyed your experience with us! We hope to see you again soon!

Rated 5 out of 5 stars

Rope Lead - Gorgeous!

Item just as described and pictured. Lovely colour and the delivery was very quick. Nice packaging as well, would order again :) x

September 23, 2021
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Reply from Swoof.

Hi Penny. Thank you so much for your lovely review, we really appreciate it. We are so happy you loved your rope lead!

We hope to see you again soon!

Rated 5 out of 5 stars

Great quality products

Great quality products. Timely deliver and good sustainable packaging. Me and my puppy are very happy with my purchases!

August 27, 2021
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Reply from Swoof.

Hi. Thank you so much for your lovely review, we are so happy both you and your puppy are very happy with your purchases. We hope to see you again soon!

Rated 5 out of 5 stars

Delighted with the ceramic food bowl

Delighted with the ceramic food bowl. It's even nicer than it looked online. Ordering process and delivery was really quick and efficient. I would definitely recommend SwoofUK to my friends.
Thanks,
David

August 22, 2021
Unprompted review
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Reply from Swoof.

Hi David!
Thank you for your lovely review and we love that you are delighted with your beautiful ceramic food bowl!

We hope to see you again very soon!

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