I chose Scoot City because I had read some good reviews online as I searched for an answer to my problem. They are local to where I live, and were able to book me in promptly. I was very impressed by... See more
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I bought this i9 max scooter cause light and fast, specs said max speed 35km/h. It barely reaches 30 (usually 28km/h). I complained about it and asked if I could change it for a faster model paying... See more
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A very good company and trustworthy. Very good website. Easy layout and choice . Very friendly staff. . Would definitely use again. .perhaps there could be a little more correspondence on keeping m... See more
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I took my scooter in for a brake repair, it was looking like a manufacturing fault and couldn’t be fixed. However, scoot city worked at it and managed to get it working. Excellent Customer service, co... See more
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Company details
Written by the company
At Scoot City we specialize in providing a comprehensive range of high-quality parts and expert electric scooter repair services, tailored to the diverse needs of our customers in Manchester and across the UK. Customer satisfaction is our top priority, and we are committed to delivering not only exceptional products, but also an outstanding customer experience. Our dedication to excellence permeates every aspect of our service. Join the movement towards a greener, more connected world.
Contact info
Lowry Mill, Lees Str, Pendlebury, Swinton, M276DB, M276DB, Manchester, United Kingdom
- 07398660031
- info@sxcscooters.com
- sxcscooters.com
4.3
Excellent
140 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Most unreliable and untrustworthy bicycle retailer I have encountered
Purchased a Fiido folding bike from SXC. The bike itself is riddled with faults having required repairs five times in four months. What is worse is that the retailer accepts no liability for this faulty bike and suggested the faults were due to usage which is ridiculous, given the nature of the faults are clearly mechanical.
I would avoid them at any cost. There are much better, reliable and trustworthy retailer out there.
December 6, 2023
Unprompted review
Reply from SXC SCOOTERS
Thank you for sharing your feedback. I'd like to clarify that, in cases like yours, it's challenging for us to have visibility into how our products are utilized by end-users, making it difficult to take responsibility for their specific usage. Regarding the initial concern raised by your partner about the bike's derailleur upon receipt, we provided video support and guidance for a minor adjustment, as suggested by the manufacturer. Despite our efforts, you chose to have the adjustment done at a local bicycle shop, agreeing to cover the associated costs by providing a receipt.
Five months later, a new issue was brought to our attention by your partner. We requested picture or video evidence, which you provided and we shared. Based on the information received, the manufacturer confirmed that the issue could be addressed at a local bicycle shop. We kindly asked you to share the receipt for our records.
In dealing with such matters, we consistently request customers to provide visual evidence to offer the most effective support. Our commitment to customer satisfaction is evident in our five-star reviews. Please refer to the manufacturer-backed warranty information available at https://sxcscooters.com/pages/manufacturer-backed-warranties/ for transparency before making a purchase.
We understand your frustrations and assure you of our unwavering support. We simply request cooperation from our customers to help us resolve matters professionally and in accordance with our policies. We are dedicated to maintaining our outstanding customer service.
Scooter still does not work and no help…
Scooter still does not work and no help from you either
November 8, 2023
Reply from SXC SCOOTERS
We are sorry to hear that Peter. Please will you provide us more information with regards to the issue you are still having with your scooter? From our recent correspondence via our online chat service we had requested further information from you via video support which will allow us to help identify any issues which you are experiencing and to help you find resolve. Since requesting this 2 weeks ago we had not heard back from you. At your earliest convenience, please will you send us a video via our online chat or email and we will respond swiftly. Thank you
First Class service and professionalism…
First Class service and professionalism fixed my Scooter and gave great advice. Definitely will be using again when required and will recommend to anyone else with an Escooter issue
September 27, 2023
Unprompted review
Reply from SXC SCOOTERS
We greatly appreciate your 5-star review! Providing first-class service and professionalism to our customers is our top priority, and we're delighted to hear that you had such a positive experience with us. We're thrilled that we could assist in fixing your scooter and offer valuable advice. Your recommendation means a lot to us, and we're looking forward to serving you again whenever the need arises. If you or anyone you know ever encounters an e-scooter issue, please don't hesitate to reach out. We're here to help and ensure you have a smooth and enjoyable riding experience. Thank you for your support!
Great service
Great service, loads of comms, pricing was good and Pascual is a lovely person to do business with.
October 16, 2023
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with our service. Communication and pricing are essential aspects of our commitment to our customers, and it's fantastic to know you found them to your satisfaction. If you ever need anything in the future, don't hesitate to reach out. Your kind words and support mean a lot.
Great customer service
Great customer service, fast and efficient repair completed on scooter throttle for a really reasonable price.
October 14, 2023
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience with our customer service and the repair of your scooter throttle. Providing fast and efficient service at a reasonable price is what we strive for, and we're delighted to know we met your expectations. If you ever need assistance with your scooter or have any other questions, please feel free to get in touch. Your satisfaction is our priority, and we look forward to being of service to you again in the future.
Good communication and ethical business.
October 2, 2023
Reply from SXC SCOOTERS
We greatly appreciate your kind words and the 5-star review! We prioritize good communication and ethical business practices to ensure our customers have a positive experience. Your satisfaction is our ultimate goal, and we're delighted to hear that you had a good experience with us. Thank you for choosing us, and we look forward to serving you again in the future!
Excellent service and communication
Excellent service and communication . I highly recommend
August 27, 2023
Reply from SXC SCOOTERS
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had an excellent experience with our service and communication. Providing top-notch customer service is always our priority, and it's incredibly rewarding to know that we met your expectations.
Your recommendation means a lot to us, and we genuinely appreciate your trust in our services. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We are here to help and look forward to serving you again.
Once again, thank you for your kind words and recommendation. It's customers like you that motivate us to continue delivering the best possible service. Have a fantastic day!
Bought a ebike from here
Bought a ebike from here. After 6 months it wouldn't charge. Contacted the ebike company who wouldn't help me so contacted this shop where I bought it from. Without any hesitation he contacted the ebike company on my behalf and a few days later a new battery arrived through the post. Cannot fault the sales and the aftercare of Sxc scooters,Scoot City. They are the best. Very friendly and helpful. Thank you
July 13, 2023
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for your kind words and for taking the time to share your experience with us! We are absolutely delighted to read your fantastic review. We are thrilled to hear that our team was able to step in and assist you promptly. Providing top-notch aftercare and customer support is one of our core values, and we are overjoyed that we could resolve the situation on your behalf.
We truly appreciate your business and want you to know that we are always here to assist you whenever you need support or have any questions. Once again, thank you for choosing SXC scooters, and for sharing your positive experience. We are grateful for your patronage, and we look forward to serving you again in the future! Warm Regards
Fantastic service very friendly
June 26, 2023
Reply from SXC SCOOTERS
Thank you so much for your kind words and for leaving us a fantastic 5-star review! We are absolutely thrilled to hear that you had a positive experience with our service.
Our top priority is to provide excellent service to every customer, and it brings us immense joy to know that our efforts have made a difference for you. We take great pride in our team's dedication to creating a friendly and welcoming environment for all our valued customers, and we are grateful for the opportunity to serve you. Warm Regards
Customer service is 👌🏻👌🏻👌🏻
Customer service is 👌🏻👌🏻👌🏻
Everything actually. Delivery was on point. The product is superb!
June 18, 2023
Reply from SXC SCOOTERS
Thank you Marianne for your valued feedback, we work hard in delivery superb products and on schedule shipments. We are delighted to hear that we have succeeded in meeting your needs. We wish to thank you again for your support
The Windgoo B20 Pro is good but the…
The Windgoo B20 Pro is good but the chain snapped on my 3rd ride and I had to get a new chain.
May 29, 2023
Reply from SXC SCOOTERS
Thank you for your feedback, we are sorry to hear about your chain. All our products do come with a 12 mths manufacture backed warranty, so with all such matters when they are raised with us straight away, we will always help you find resolve in the fastest possible time. We are pleased to hear that you have managed to replace the chain, and that you are satisfied with the Windgoo B20. We thank you again for your valued feedback, and wish you all the best.
It arrived on time and despite having…
It arrived on time and despite having an inner tyre that was round the wrong way, they dealt with it well.
May 21, 2023
Reply from SXC SCOOTERS
Thank you Eileen for your feedback. We are so glad that you had a great experience with us. We take great pride in providing excellent customer service, and we are delighted that we have succeeded in meeting your needs. Thank you again
I am not very good on giving my reviews…
I am not very good on giving my reviews but I am so happy with the scooter the delivery was fast the scooter was well wrapped up plus in two boxes which was great they are very kind and helpful they have told me things I never knew as my other company was rubbish they make you feel special too their price is totally amazing
May 3, 2023
Reply from SXC SCOOTERS
Thank you for your valued feedback, we are delighted to hear about your overall order experience. It is our top priority to ensure that all of our customers are satisfied with their shopping experience with us. We are proud to offer superb customer service and great quality products and we are thrilled that we have succeeded in meeting your needs. It was our pleasure to serve you and we look forward to seeing you again soon.
i9 max scooter just problems, no solutions
I bought this i9 max scooter cause light and fast, specs said max speed 35km/h. It barely reaches 30 (usually 28km/h). I complained about it and asked if I could change it for a faster model paying the difference but as per their policy they won’t take it back even if it’s not working as advertised.
Furthermore, the charger pretty soon started emitting a laud high pitch noise when charging the scooter so I couldn’t use it anymore and after 20days I’m still waiting for its replacement.
I won’t recommend this shop, I got just problems and no solutions.
April 26, 2023
Reply from SXC SCOOTERS
We are sorry to hear that you have not received your replacement charger as of yet. We were unaware of this matter until now and we have sent you an email today to follow this up with you and we have attached the proof of confirmation of our request for a new charger with the manufacturer, which had been already approved. We wish to confirm that your replacement charger was shipped shortly after. As you have still not received the charger We will arrange another charger for you. We wish to apologies for any inconvenience caused. Kind Regards
Would of given five stars if it came…
Would of given five stars if it came with an English plug pretty unless to me having a euro one when I live in the UK other than that can't complain good solid and quick enough scooter 👍
April 29, 2023
Reply from SXC SCOOTERS
Thank you so much for your kind words! We are thrilled to hear that you are pleased with your purchase. It is our top priority to ensure that all of our customers are satisfied with their shopping experience with us, so we make sure to send you out a UK plug socket, so thank you again for your valued feedback.
Eleglide T1, Delayed delivery excellently resolved.
After placing my order for the T1 26/04, DX text told me the delivery would be 2nd May 23. On the morning of the delivery I received a text stating that it wasn't going to happen, a bit annoying and short notice after taking the day off. After not hearing from DX, I called on 3rd was told it was to be 9th May. Why so long, it's only in the next county to me. I was told they would deliver on the 5th. I contacted SXC via email who were prompt to reply and said they would also contact DX to get this sorted. SXC was great in dealing with the situation and sorted some goodies in the way of compensation which also arrived on the 5th along with my Bike. Obviously the fault here lies with DX, but the service by SXC made the experience a lot more pleasant. Highly recommend.
May 3, 2023
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for taking the time to leave us your thoughts. We are delighted that we were able to provide you with fast support and that was an experience finishind on a positive. We are proud to offer superb customer service and great quality products and we are thrilled that we have succeeded in meeting your needs. It was our pleasure to serve you and we look forward to seeing you again soon.
Great service
Great customer service. Very fast service and help via wats up communicator. Good quality product for a low price. I am very satisfied.
May 6, 2023
Unprompted review
Reply from SXC SCOOTERS
Thank you for taking the time to leave us your valued feedback. We are delighted to hear of your experience with us. We are committed to providing high-quality customer service to our customers and great products. We are thrilled to hear that we have succeeded in meeting your needs and that we have made a good impression on you. Thank you again for taking the time to leave us your thoughts.
Purchased a bike through Cycle2Work
Purchased a bike through Cycle2Work. Shipping was fast and bike is brand new and as described. Would use again.
April 8, 2023
Unprompted review
Reply from SXC SCOOTERS
Thank you for for taking the time to leave us your valued feedback. We are pleased to hear that we have succeeded in meeting your needs and that you are satisfiied with the fast delivery and your purchase. We wish to thank again for your custom and for trusting us to deliver your bike safely and on time. Wishing you all the best
Great scooter
Great scooter, well built and very nippy, good ordering experience and fast delivery.
April 4, 2023
Reply from SXC SCOOTERS
Thank you so much Robin for your kind words! We are thrilled to hear about your order experience. It is our top priority to ensure that all of our customers are satisfied with their shopping experience with us, so thank you again for your valued feedback.
it suits me very well
March 23, 2023
Reply from SXC SCOOTERS
Thank you for taking the time to leave us your valued feedback. We are delighted to hear of your experience with us. We are committed to providing great qualtiy products, and we are thrilled to hear that we have succeeded in meeting your needs. Wishing you all the best.
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