I am happy to order the Symple magic systems. They provided one stop user friendly service to issue EPC, Gas cert and EIRC report in efficiency, trustworthy and professional and got the certificate... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time using the app. Easy to use. Available jobs appear, easy to view more details about the job. One click of a button to accept the job then the customers contact details appear. Arranged a... See more
Company replied
Excellent service and very competitively priced! Never used this company before but took a flyer as my usual engineer let me down!! Very impressed with their service. Quick and efficient and did no... See more
Company replied
I got a timely reminder that the gas safe certificate was due and it was very easy to arrange appointment within a couple of days. Engineer turned up when he had said and did a good job and was help... See more
Company replied
Company details
Written by the company
A platform where landlords and service providers can effortlessly manage their residential property bookings
Contact info
Wynne Avenue, Beech Court, M60 Office Park, Swinton, M27 8FF, Salford, United Kingdom
- 01618833452
- info@symple.co.uk
- symple.co.uk
On booking in for my boiler service I…
On booking in for my boiler service I would like to thank Georgina for her friendly and helpful manner and for giving me support and reassurance.
November 9, 2022
Unprompted review
Reply from symple.co.uk
Many thanks for your 5* review. It is nice to know that Georgina was able to provide a personal service and gave you that peace of mind when making your booking. Your feedback will be shared with her personally.
Kind regards,
The Customer Success Team
Great experience and so easy to use the…
Great experience and so easy to use the system
October 22, 2022
Unprompted review
Reply from symple.co.uk
Thank you Kate for your 5* review. We are thrilled you have had a great experience with ourselves.
Kind regards,
The Customer Success Team
Great way to manage HMO certificates
I got a timely reminder that the gas safe certificate was due and it was very easy to arrange appointment within a couple of days. Engineer turned up when he had said and did a good job and was helpful and respectful to tenants. Then got electronic certificate emailed by Symple within 24 hours. I would definitely use again.
They should add PAT & Smoke alarm testing
November 8, 2022
Unprompted review
Reply from symple.co.uk
Many thanks Chris for your 5* review. Our main aim is to make the whole process of property certification easy for our clients -so it is lovely to hear we are doing just that. It is lovely to receive positive feedback about our service providers, so thank you for that. We have just added PAT testing and boiler servicing last week as additional services and we are reviewing smoke alarm testing as a potential service offering also.
Kind regards,
The Customer Success Team
Very prompt service
Very prompt service, thankyou.
This was the 1st time I have used this system, and it has shown it works very well
November 5, 2022
Unprompted review
Reply from symple.co.uk
Thank you Richard for your kind words. We are pleased that as a new user of Symple, you were left feeling very satisfied.
Kind regards,
The Customer Success Team
Excellent service
From start to completion Rab was top of things and kept me updated. Comms were brilliant and the EPC certificate arrived quicker than I expected. Highly recommended!
September 8, 2022
Unprompted review
Reply from symple.co.uk
Many thanks for your 5* review and the wonderful feedback regarding Rab. We are happy to hear that we met your expectations earlier than expected.
Kind regards,
The Customer Success Team
Great Service so far!!
I like the way you communicate and the speed with which you have provided the EPC.
Look forward to similar service on the Gas/Electric Certificate.
Many thanks - Mike McCarthy
September 29, 2022
Unprompted review
Reply from symple.co.uk
Thank you Mike for your lovely 5* review. We pride ourselves on our high levels of service and ensuring a positive customer experience. Thank you for choosing Symple.
Kind regards,
The Customer Success Team
excellent service rom Steve
excellent service rom Steve - very polite and efficient
September 23, 2022
Unprompted review
Reply from symple.co.uk
Thank you Michelle for your kind review regarding Steve. We are pleased that you were satisfied with the service you have received.
Kind regards,
The Customer Success Team
Reply from symple.co.uk
Thank you for your 5* review. This is lovely positive feedback and we are glad that it was simple for yourself.
Kind regards,
The Customer Success Team
Good communication.
Good communication.
Easy to upload certificate.
September 16, 2022
Unprompted review
Reply from symple.co.uk
Thank you for your kind review Tim. We are pleased that you enjoy and are happy working for Symple.
Kind regards,
The Customer Success Team
Easy and efficient service
Easy to register, upload property details and book certificates. First one was free with a voucher code which was a bonus! Will definitely use again.
September 13, 2022
Unprompted review
Reply from symple.co.uk
Thank you Marios for such a lovely review. It is great to hear that you found the process of adding a property and ordering an inspection to be easy. How lovely that you were able to receive one of our promotional vouchers and thank you for the recommendation.
Kind regards,
The Customer Success Team
We have not been using Symple for long…
We have not been using Symple for long but finding it so easy to use. The customer service is excellent and the certificates are completed so quickly!
September 9, 2022
Unprompted review
Reply from symple.co.uk
Many thanks Letting Complete for such a lovely review. We are happy that you are enjoying using our services and that you have experienced excellent customer service from our team.
Kind regards,
The Customer Success Team
Refreshing & Reliable
Needed to carry out a couple of Gas inspections yesterday. Symple assigned and completed the jobs within 24hrs - with the certificates sent to us this morning. Their team are always available for any questions we had. Highly recommend using this service.
September 8, 2022
Unprompted review
Reply from symple.co.uk
Thank you very much SME group for this lovely 5* review. We will always strive to provide a quick but efficient service where possible for our landlords. Therefore, we are very pleased that we were able to turn these inspections around promptly for yourselves. It is great to hear that our team have been helpful with your requirements and thank you for the recommendation.
Kind regards
The Customer Success Team
Excellent freelance company to work for.
September 7, 2022
Unprompted review
Reply from symple.co.uk
Thank you for your kind review Aakash. We are pleased that you enjoy and are happy working for Symple.
Kind regards,
The Customer Success Team
Reply from symple.co.uk
Thank you for your review Lauren. This is exactly the kind of positive feedback we like to hear, knowing that we have made the process nice and simple for yourself.
Kind regards,
The Customer Success Team
Absolutely outstanding service…
Absolutely outstanding service especially by Georgina, I honestly can’t recommend highly enough, fabulous service and communication very professional and did everything she promised. Without a shadow of doubt 5 platinum stars ⭐️ ⭐️⭐️⭐️⭐️
August 30, 2022
Unprompted review
Reply from symple.co.uk
Thank you Nick for your wonderful 5 'platinum' star review. It is lovely to receive such positive feedback regarding Georgina and how she met your expectations and more. We are delighted that you received professional communication and that she was able to fulfil all of your requirements. All of team here at Symple will always strive to go the extra mile for all of our clients.
Kind regards,
The Customer Success Team
EPC Certificate made easy
A friend of mine saw Symple at an exhibition and was given a leaflet. He then passed this on to me as I needed an EPC at a property I own. Having never used them before, I checked out Trust Pilot first and could only see great feedback, so I decided to try them out. The booking was so easy and you get notifications at different stages of your booking, so I didn’t even need to log in to check on where it was up to, which was great for me as I am mobile most of the day. The service provider called me shortly after booking and it was scheduled on a date that was suitable for myself. I received the certificate the day after the inspection, sooner than I thought. I am very impressed with Symple, and would be happy to recommend them to others.
August 26, 2022
Unprompted review
Reply from symple.co.uk
Thank you Amira for your kind review. It is nice to hear that our efforts at tradeshows are worthwhile, as they reach people such as yourself via word of mouth. We are pleased that you were kept informed throughout your booking without the requirement to chase us for a status. Thank you for choosing Symple for your EPC inspection and thank you to your friend for the recommendation.
Kind regards,
The Customer Success Team
Very hepful
Very hepful, kept us continually informed. Liaised with current occupants very well
August 19, 2022
Unprompted review
Reply from symple.co.uk
Many thanks for your 5* review. Thank you for recognising the helpfulness of our team and that we were able to keep you informed where necessary.
Kind regards,
The Customer Success Team
Symple - really helpful
Symple were really helpful in arranging multiple certificates for me at short notice. Georgina was particularly helpful when a contractor cancelled after testing positive for covid. Would highly recommend to other landlords who would benefit from reminders and easy solutions for certificates.
August 19, 2022
Unprompted review
Reply from symple.co.uk
Thank you Morgan for your 5* review. We will always strive to meet our landlords requests, and it was pleasing for both parties that we were able to turn this around quickly for yourself. We are pleased that Georgina was able to respond quickly and arrange an alternative service provider to attend the property, meaning that you were still able to get your certificate by the deadline you provided. Thank you for the kind recommendation.
Kind regards,
The Customer Success Team
Simple were recommended to me by my mum…
Simple were recommended to me by my mum (always trust mum). Booking online was very straightforward and I was able to select which inspections I wanted - in my case gas+electric.
The jobs were booked in, this took a while as is wasn't so simple to arrange access to the property. However I was updated via email and phone calls by Rab Sharker throughout the process. Rab really went above and beyond in meeting my requirements.
Following the electrical inspection which failed, a quote was provided for remedial works. The initial electrician was not available to carry out the remedial works, Rab contacted another electrician who was able to take on the job.
What I appreciated most about Symple was being kept updated even when things didn't go to plan. I also mainly dealt with one adviser (Rab) so I didn't need to repeat my situation any time I called. I will definitely be using Symple and recommending them to family and colleagues.
Also the rates were fair.
August 17, 2022
Unprompted review
Reply from symple.co.uk
Thank you very much for taking the time to leave such a lovely review. We are pleased that you were satisfied with how Rab dealt with your requirements. We have shared this great feedback with Rab, to inform him of your satisfaction.
At Symple, we do pride ourselves on providing excellent customer service and we will continue to do so.
Kind regards,
The Customer Success Team
Customer experience at its very best
Customer experience at its very best. The objective of supporting customers is to have that personal connection i.e. treating every case the 100% focus it deserves, putting yourself in the customers shoes, understanding the customer, clear and concise communication with the customer, making the customer feel comfortable and relaxed knowing that the situation is all under control and most importantly, resolving the issue quickly and efficiently. This is exactly the treatment and experience i recieved from Georgina Vance at Symple- thankyou very much. You are a credit to the Symple team.
August 15, 2022
Unprompted review
Reply from symple.co.uk
Thank you Ali for such an amazing review. It is really nice to know that the customer experience we provide, is to a very high standard. We wish to thank you for taking the time to write such a positive review and your lovely feedback has been personally passed on to Georgina.
Kind regards,
The Customer Success Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.